Customer SupportSupport TicketsChatdesk ‑ Email & FB Support
Chatdesk ‑ Email & FB Support

Chatdesk ‑ Email & FB Support

Increase sales on Facebook, Instagram, Chat & Email Support

App Rating

5

7
Ratings
14

day free trial.

$99/month

Shopify

Go To App

Chatdesk ‑ Email & FB Support

About Chatdesk ‑ Email & FB Support

Chatdesk is a customer support service for e-commerce brands. Chatdesk brings together Superfans of your brand to drive conversions and solve tickets. The responses perfectly match the brand voice and styling from day one. Chatdesk helps in solving repetitive email tickets and increase conversions on Instagram and Facebook comments with tailor-made customer support. The brand believes that every customer in the world should receive excellent service from every business that they interact with. Companies can deliver amazing customer support with the help of software created by Chatdesk.  It also ensures sales growth and efficient working of the customer service system. Chatdesk is working passionately in their field. 

Superfans work as Customer care agents

What makes Chatdesk different from other customer support systems is that its experts are not regular support agents. They are mostly fans of your brand or industry. Many existing customers of your brand become Chatdesk experts because they're excited to help others. Chatdesk makes sure their experts match the style and voice of your brand. The specialized software of Chatdesk helps the experts to copy your brand’s exact style and tone. There is no need for training or pre-work. The software does the trick! Their machine learning technology teaches the experts from your historical tickets. Chatdesk saves money and time for brands on recruiting people and onboarding. The superfans work along with the expert support team and free up a lot of time.

Chatdesk solves

  • Queries related to pre-sale, Product questions and availability
  • Engagement and buzz on Instagram Facebook and Social Ads
  • Moderating spams and negative comments to protect the reputation and goodwill of the brand
  • Status of the order, Returns, Promo Codes, Cancellations, Damages/Defects, Address and order changes, Login issues and technical troubleshooting
  • Round the clock support coverage during peak times and after hours
  • Ticket prioritizing tagging
  • Training, hiring and scheduling Superfans of your brand
  • Ensuring the consistent brand voice

Steps to follow:

  • Firstly, add all of your channels. Chatdesk is smart enough to learn from historical tickets of your brand by machine learning.
  • Next, select the team members you like from US-based experts of Chatdesk who are Superfans of your brand. Some of your existing customers are excited to help others by becoming experts. 
  • Messages from customers are routed to experts to respond. Responses are personalized to suit each customer.
Why Chatdesk is a better option than Chatbots

Chatdesk gives personalised responses to customers, unlike Chatbots which has impersonal and robotic responses to every query. Moreover, Chatdesk has experts in the form of Superfans of your brand.

No pre-work or training is needed while using Chatdesk. While, for bots you have to set up flows, scripts, FAQ responses and keep them updated.

If you're using Chatdesk and want to change business, there is no hassle! Make changes whenever you want, handpick your team, set their schedule and the types of tickets you want them to work on. You have total control over the situation. Meanwhile, Chatbots need to be retrained and all your content needs to be changed which might need the help of a developer.

Thinx | Thinx (BTWN) | Speax

Our CX team at Thinx has significantly benefited from onboarding Chatdesk last year. At first, we used the Shift tool to automate some of our common phone requests like returns and forward calls to chat. We then most recently onboarded Chatdesk Teams and Trends for...

Andie

Chatdesk has supported our growth by helping us maintain fast response times and high-quality service over social channels. Our business fluctuates seasonally so Chatdesk's flexibility allows us to seamlessly scale our team based on demand. The Chatdesk team is also super responsive and easy to...

Mented Cosmetics

Chatdesk has been a great partner for us. They’ve proven to help increase our organic social revenue MoM by driving conversions with best in class customer service.

QuickReply.ai
Handle
10 X Customers
With
AI
QuickReply.ai Chatbot
Resolve Queries Faster
with pre - trained ecommerce bots.
NO CODE SETUP
as simple as editing Instagram profile.
QuickReply.ai Chatbot
QuickReply.ai Chatbot
Happy Customer
at reduced cost

Recommended Shopify Apps

Multi‑Label Barcodes
Multi‑Label Barcodes

Print barcode and address labels on any printer and size.

Know More
Postmen: Easy Shipping Labels
Postmen: Easy Shipping Labels

Multi-Carrier Shipment, FedEx, USPS, Canada Post, DHL, Auspost

Know More
Product Filter & Search
Product Filter & Search

Boost Sales with Collection Filter & Smart Instant Search

Know More

Similar Apps Like

Chatdesk ‑ Email & FB Support

Multi‑Label Barcodes
Multi‑Label Barcodes

Print barcode and address labels on any printer and size.

Know More
Postmen: Easy Shipping Labels
Postmen: Easy Shipping Labels

Multi-Carrier Shipment, FedEx, USPS, Canada Post, DHL, Auspost

Know More
Product Filter & Search
Product Filter & Search

Boost Sales with Collection Filter & Smart Instant Search

Know More