About Chatdesk ‑ Email & FB Support
Chatdesk is a customer support service for e-commerce brands. Chatdesk brings together Superfans of your brand to drive conversions and solve tickets. The responses perfectly match the brand voice and styling from day one. Chatdesk helps in solving repetitive email tickets and increase conversions on Instagram and Facebook comments with tailor-made customer support. The brand believes that every customer in the world should receive excellent service from every business that they interact with. Companies can deliver amazing customer support with the help of software created by Chatdesk. It also ensures sales growth and efficient working of the customer service system. Chatdesk is working passionately in their field.
Superfans work as Customer care agents
What makes Chatdesk different from other customer support systems is that its experts are not regular support agents. They are mostly fans of your brand or industry. Many existing customers of your brand become Chatdesk experts because they're excited to help others. Chatdesk makes sure their experts match the style and voice of your brand. The specialized software of Chatdesk helps the experts to copy your brand’s exact style and tone. There is no need for training or pre-work. The software does the trick! Their machine learning technology teaches the experts from your historical tickets. Chatdesk saves money and time for brands on recruiting people and onboarding. The superfans work along with the expert support team and free up a lot of time.
- Queries related to pre-sale, Product questions and availability
- Engagement and buzz on Instagram Facebook and Social Ads
- Moderating spams and negative comments to protect the reputation and goodwill of the brand
- Status of the order, Returns, Promo Codes, Cancellations, Damages/Defects, Address and order changes, Login issues and technical troubleshooting
- Round the clock support coverage during peak times and after hours
- Ticket prioritizing tagging
- Training, hiring and scheduling Superfans of your brand
- Ensuring the consistent brand voice
Steps to follow:
- Firstly, add all of your channels. Chatdesk is smart enough to learn from historical tickets of your brand by machine learning.
- Next, select the team members you like from US-based experts of Chatdesk who are Superfans of your brand. Some of your existing customers are excited to help others by becoming experts.
- Messages from customers are routed to experts to respond. Responses are personalized to suit each customer.
Why Chatdesk is a better option than Chatbots
Chatdesk gives personalised responses to customers, unlike Chatbots which has impersonal and robotic responses to every query. Moreover, Chatdesk has experts in the form of Superfans of your brand.
No pre-work or training is needed while using Chatdesk. While, for bots you have to set up flows, scripts, FAQ responses and keep them updated.
If you're using Chatdesk and want to change business, there is no hassle! Make changes whenever you want, handpick your team, set their schedule and the types of tickets you want them to work on. You have total control over the situation. Meanwhile, Chatbots need to be retrained and all your content needs to be changed which might need the help of a developer.