What is eDesk?
eDesk is a leading Live Chat and AI Helpdesk used by major retailers all across the world. This customer-centric helpdesk allows the support team of retailers in providing a positive experience to customers. Moreover, it can be used across all channels of the company like – email, live chat, social media and website.
The eDesk is a unique software that helps customers get in touch with customer service across all channels. They can choose the medium through which they’re most comfortable. It is the only e-commerce customer service software that is exclusively built for online retailers. Additionally, it is a great help to support agents as they can respond faster with the right information. They can handle all the customer queries and problems in one place! There is no need to login into multiple channels each day. eDesk consolidates customer queries, order details and conversation history in one place.
By bringing all the necessary details into one unique inbox, eDesk ensures you never miss a query from customers. It also helps in providing a happy and smooth experience to your customers which ultimately results in higher sales. Many Shopify stores use this software to make sure their support teams answer all the customer queries faster. It helps ensure a more efficient customer support system for online retailers!
Key features of eDesk
- One feature that sets eDesk apart from its competitors is its positive feedback tool. Customers can write a positive review after their experience which helps the enterprises in generating more sales and outsell competitors. Online shoppers have become very smart these days as they search for reviews before purchasing goods and services online. Hence, this feature is a lifesaver for enterprises.
- eDesk’s auto-response feature ensures the support team doesn’t get overwhelmed with work and stress on weekends and holiday periods. It answers the queries of the customers with speedy automated responses.
- With eDesk’s shared inbox, coupled with team performance reporting teams working from different locations don’t respond to the same query. It saves a lot of time and energy for the growing retailers and also increases the reputation of the brand.
- eDesk consolidates customer queries from marketplaces and social channels in one place, ensuring you never miss a query again! As the business grows, it gets extremely difficult to answer all the questions of the customers on various channels manually.
- With the help of AI, eDesk responds to customers faster with one-click responses. It has special software that magically pulls in all the details regarding delivery and order tracking.
- With the growing work from home culture, the requirement of tools has also changed. eDesk with its shared inbox and auto-assign features helps teams working remotely.
The eDesk guarantees
· Satisfied and happy customers
· You respond to more customers in less time
· Win sales from your competitors with increased positive reviews
· Respond to customer queries faster than all your competitors
· Built exclusively for teams working remotely in different locations
· Improve team performance with better reporting