About Messenger channel
We all know what Messenger is! It is a messaging platform developed by Facebook. It has been evolving continuously throughout the years; with payments, stories, gifs, video calls etc. You can connect with your loved ones easily through messenger.
Shoppers can purchase from the Messenger channel while chatting with you on your Facebook Page. The channel adds your products to a menu from which customers can purchase. Customers can browse through your online store and use Messenger to ask questions during purchase and after purchase. Customers can opt-in to get various updates regularly on the status of their orders in Messenger.
What does Messenger channel offer you?
Connect your Shopify store and the Messenger channel. With the app, shoppers can browse products and also make purchases from Messenger chat itself. As a store owner, you can use messenger to send automated updates to customers regarding their orders. Customize your messages, layout – buttons, item titles on the menu which customers interact with. You can also add a “Message Us” button to your online store so that you can have real time conversations with your customers in case they have any queries. Through Messenger, you can provide full support to customers regarding their questions about purchase or any order related issues. You can use the app to fulfil Messenger orders from your Shopify store. You can also track sales using sales channel overview and analytics on your Facebook account.
To use the Messenger channel app, you require:
- An admin access to the Facebook Page from which you can send and receive messages.
- Selling in a currency which is supported by Facebook for automated order updates.
- An online store channel for the “Message Us” button.
How can Messenger help your business?
You can acquire a larger number of customers as it is a direct way for people to take action from where they already spend some of their time.
Messenger provides customers with an in-store shopping experience of talking with a sales representative. You can use the messenger channel to respond to various queries and also recommend products to them.
Share your brand’s story and build a trust among customers. This will boost your sales also. Conversing with your customers will create connection which is very valuable to your business. You can also create awareness by keeping them updated with latest products, offers etc.
With Messenger channel app, you don’t have to keep your customers waiting for long. Instantly address their concerns and engage with them to drive a sense of connection, trust, interest and boost your sales.
The app is free to install. Download it now and try out the Messenger channel for your business!