What is Returnly?
Returnly is a returns manager that allows customers to get the correct item before returning the incorrect one. It provides everything a business needs to automate and manage their returns. Returnly integrates with Shopify orders and powers the self-service Returns Center on the e-commerce store. Business owners can establish their policies, maintain control over their brand, and begin processing returns, saving their time and increasing their revenue.
Returnly is one of the leading digital return experience providers for direct to consumer brands. Customer satisfaction is one of the most important factors affecting the performance of any business. A good item returning experience, in turn, is an important factor for satisfying customers. Returnly ensures just that – a world class shopping experience with a ninety one percent average consumer satisfaction score.
Along with that, Returnly has created a turn key solution based on its financial technology, which includes returns management tools as well as hosted and fully branded end customer touchpoints, such as package tracking, online returns and exchanges, and Green Returns.
Returnly can integrate with any Shopify store, and comes with the following advantages to help e-commerce websites keep their customers satisfied, retain them, and bring in new audiences.
Returnly lets businesses automate the whole return and refund process, helping the employees save time and increase efficiency and accuracy. It gives the customer and easy and quicker way to request and process returns. This automation also helps prevent any sort of return abuse, and lets businesses set up their return policies, terms, conditions and return window time periods.
The Returnly app comes with an added feature of making recommendations to the customers based on their data to help businesses change return requests into exchanges instead. It lets businesses provide their customers with multiple exchange options, like a different size or colour of the same item, or a completely different item altogether. In addition to this, Returnly pays for exchange orders on behalf of customers, so that the new item ships right away. This enables the customers to not have to wait for the item they paid for. Plus, Returnly Credit exchanges are totally risk-free since they are paid for by Returnly.
Package tracking experience
Returnly lets business owners maintain a completely branded order and return monitoring experience for their customers, complete with real-time notifications and SMS alerts, putting their minds at ease and reducing the number of WISMO calls to support.
Product returns insights
Returnly tracks how happy customers are with the return process through a quantitative metric, as well as the qualitative feedback that explains why, providing detailed analytics. This aids in measuring customer satisfaction and gathering feedback that can be used to build a better customer experience. Returnly can also be connected to data warehouses through a hosted analytics dashboard, CSV exports, or API, letting businesses work on the most important insights.
Returnly is the perfect one stop solution for e-commerce businesses to automate their returning process, ensuring a better customer experience, all the while saving their time and increasing the revenue.
Returnly has made the returns and exchange process so much easier for our business and for our customers. It was a simple process to work with their support team and get everything needed to set it up.
I suggest staying far away from Returnly and looking into their competitors like Loop Returns or Happy Returns. We signed on with Returnly in October of 2020 after our sales rep promised the Shop Collections feature would be added to our account within weeks. 5 months later they still hadn't launched it and were ignoring my emails. Once they finally added us to the beta, they are impossible to get ahold of for customer service. What they didn't mention back when they sold me on the whole Returnly system as they take 10% commission on your exchanges. Now we're locked into a year contract with terrible customer service, a poor product, and a pricey commission we weren't aware of. I regret my decision to sign with them and suggest any business looking at return apps to stay away.
Peter Manning NYC
Returns are a pain, no matter what, whether you have 10 or 1000 of them a month. At least Returnly is making it easy - we've transitioned from another return solution provider and their team was very responsive and easy to work with. 99% of the work is now automated, great for us, but also amazing for our customers who seem to love it based on the feedback we received so far. No more messy manual creation of exchange orders, explaining to customers that leaving a note on the return portal doesn't magically reserve the item for them and tracking if returns are outside of the return window! While price may be steep, repurchase uplift is covering a big portion of the yearly fee. And I'm glad to see that the Returnly team is continuously working on improving the platform and adding new integrations. App is a must have for everyone who values efficiency.