What is Rich Returns?
The Rich Returns Platform is a returns solution designed to enhance post-purchase experience and assist e-commerce businesses, and their customers in growing more effectively. Rich returns’ returns management portal and RMA (Return Merchandise Authorisation) software automate the customers’ return journey, making it simple for them to return or exchange items. Rich returns help business owners reduce the cost and time spent on returns, and save revenue lost due to slow returns, all the while circumventing poor customer experience. Business owners can retain more revenue by making it simple for users to exchange items and maintain a clear overview of their returns in one place by using Rich Returns.
Why Rich Returns?
The after sales experience penetrates customer experience with any business. Thus, providing a friendly and satisfying post purchase experience to customers is essential for business owners to grow their business and brand. A great experience is based on developing meaningful, long-term relationships with customers by providing excellent customer service and valuable product experiences. It is also about valuing them and helping them to achieve their objectives at any stage of their journey with the business. It is one of the most important aspects to take into consideration when thinking about customer satisfaction and retention.
Rich Returns helps businesses provide their customers with the best possible return experience, to ensure their faith in the business, with the following benefits.
Rich Returns easily integrates with Shopify, Intercom, Shippo, USPS, UPS, ShipStation, and EasyPost and lets business owners be in touch with merchants from around the world through these platforms.
Easy returns process
Rich Returns makes it easy for customers to return items. The system makes the entire item return process simple, intuitive, and seamless. Returns can be automated using policies and advanced rules.
Rich Returns let businesses set up the process in a way that provides recommendations to the customers for exchanging items instead of returning them completely. These options are personalised based on the customer’s data, which gives them a better experience, while attempting to increase revenue.
Rich Returns works globally and in multiple languages. This helps the expansion purpose of shifting to e-commerce and lets businesses reach new audiences.
Rich Returns comes with various customisable features like e-mails, return reasons, return periods, etc. that can be changes to fit perfectly according to the business’ needs. This has numerous benefits like a better experience for customers, and better data collection and analytics for business owners.
Rich Returns automates the whole returning process, providing businesses with detailed statistics and customisable terms and policies. The interface is user friendly and easy to use. This makes the experience better for the customers, aiding in retaining them, and helps businesses attain statistical data in order to make their service better. In addition to this, Rich Returns is completely customisable and fits uniquely to every business and brand. This is why it is trusted by some of the fastest growing Shopify stores to deliver a seamless experience for returns and exchanges to their customers.