What is Richpanel?
Richpanel is a very popular Customer Service Helpdesk and CRM used by merchants. More than a thousand e-commerce merchants on Shopify use this customer support mechanism daily.
What is ‘CRM’?
‘CRM’ stands for Customer Relationship Management. It refers to all the tools, technologies, strategies, and techniques adopted by enterprises to maintain a healthy relationship with customers. In other words, CRM helps acquire new customers as well as retain the old ones. The software ensures a smooth and efficient interaction with customers which helps in increasing the overall profits of enterprises. It collects customer data from multiple channels which helps in understanding their behavior and preferences.
How Richpanel helps businesses manage customer service
Customers remain loyal to brands that customize services according to their needs and preferences. Richpanel is a specially designed e-commerce CRM and customer support help desk that recognizes and tailors services based on customer insights, automation, and smart bots.
- Richpanel helps in responding faster to customers on Phone, Email, Live Chat, Facebook, Instagram, and WhatsApp. Enterprises can respond to all customers across different channels using just one simple tool. Multiple tools will not be needed.
- With the help of Richfeel software, businesses can see Shopify data next to each message. They can see order and tracking information next to each ticket. In addition, they can cancel, refund, duplicate and edit orders without even leaving the helpdesk.
- The new-age CRM system and helpdesk ensure that e-commerce merchants customize branding and styling to suit their website. It is the only live chat messenger that allows the customers to see orders, track orders and browse FAQs (Frequently asked questions)
- It also helps merchants in measuring all customer service metrics. They can keep a check on the customer support team and see how it is performing in terms of response times, resolution times, and other productivity metrics.
- The Richpanel software helps in sending surveys after the conversation. The e-commerce merchants can also measure customer satisfaction scores.
- The Richpanel software can automatically resolve frequently asked questions through self–service.
- Merchants can seamlessly integrate with apps like Smile, ReCharge, Aircall, Postscript, Yotpo, and more.
- Richpanel is smart enough to support multiple languages. Live chats and help centers can be set up in English, Spanish, Dutch, Norwegian, German, and French. If you want to add your language, contact the team and they will add it!
- It is a highly useful customer support software for enterprises that run multiple stores. All the stores can be connected using this software. Moreover, merchants can design specific branding for each store and support all the customers from one place!
- Richpanel easily migrates from Zendesk, Freshdesk, Helpscout, Intercom, and Gorgias. It is a unique helpdesk solution that doesn’t require the hiring of agents to scale up the business.
Key features of Richpanel
- Richpanel, Live Chat, and Ticketing helpdesk ensure a smooth response on Live Chat, Email, Facebook, and Instagram. It connects all the support channels.
- Richpanel is an easy solution to track customer and order data. One doesn’t need to leave the helpdesk to edit orders and issue refunds.
- The smart customer service helpdesk auto-resolves 50% of tickets without the help of agents. Customers can easily track orders, request returns, order edits, exchange, and other repetitive tasks.