What is it?
The Tone SMS marketing app lets e-commerce websites text their customers like human beings, with the help of artificial intelligence. The app's technology gives online stores their own team of live agents who use artificial intelligence to instantly answer questions, make recommendations and provide deals to personalise the customers’ experiences and keep them satisfied. Real agents engage, inform, and turn website visitors into customers with quick replies. As a result, conversion rates are higher, order sizes are larger, and LTV is enhanced.
Why is it needed?
Communication is one of the most important aspects that affect customer retention. Staying in touch with customers helps online business owners keep them updated with new products or services, gain their feedback and suggestions, and build a healthy relationship with them,
SMS Marketing is a simple way for companies to communicate with their customers. A customer's relationship with their mobile phone, when paired with a permission-based relationship with a brand, can be a powerful marketing tool. Tone SMS marketing comes with a global reach, flexibility, rich features and language services to help online businesses stay in touch with their customers and optimise conversion rate while increasing customer satisfaction.
· Easy and quick set up
The whole process of installing and running the Tone SMS marketing app takes less than fifteen minutes, with easy and clear onboarding that guides the business owners through each step. It does not require any coding, and can be simply integrated with online stores and their databases in no time.
· SMS Campaigns
Tone lets business owners generate and drive revenue with the help of its two-way, conversation-oriented messaging campaigns. E-commerce websites can build their own SMS campaigns with designs, templates and layouts with images, gifs and emojis, that suit their business, and send it to their customer base with one click. Tone ensures that more than ninety percent of users and receivers tend to open these messages within three minutes of getting them and engage. People check their mobile messages and texts more frequently than they check e-mails, and thus select the option for opting for text messages rather than e-mail updates to stay informed regarding their orders, site offers, features and discounts.
· Live text
Tone lets e-commerce websites provide a “tap to text” button on their page, that the visitors can use to contact, ask questions, and get quick replies. Business owners can add a number that can be made available all day, every day, to solve customer queries, and help them make decisions regarding their orders. This feature increases conversion rate by personalising customer experiences and making support easily available and accessible to them.
Tone SMS marketing can be installed easily and quickly, and can integrate with Kustomer, Klavio, Zendesk, Gorgias, Recharge and Flow. The app lets business owners build their subscriber list, drive revenue with SMS campaigns, increase conversions with live text, recover abandoned carts by notifying customers, provide post purchase support, and engage more with customers to make them feel valuable by personalising the experience for them.
We shopped around for a SMS solution and we found that most options only offered automated texting. Tone's ability to bring in a live human was a game changer and significantly reduced the number of email inquiries we receive. It's surprising how many people dismiss the information on our website and FAQ, but having Tone's team brought up to speed and constantly adding to their knowledge base, we are happy with the level of service they provide to our customers, both pre and post purchase. The abandoned checkout and live support are the primary avenues we pursue in Tone but we are now looking into sending campaigns since we finally crossed 10K subscribers within the first three months. We're excited to fully utilize Tone and all its features! The ROI is there!
Great support and high quality responses from the team to any customer questions. Turnkey implementation that surprised me with how easy it was + a very responsive and hard working team that helps us move quickly.
So simple to install and start using. The Customer Service has been outstanding! We highly recommend!!