Top 10 Shopify Apps for Customer Support and Service
After launching an online store, one of the first few things to look for is a customer care tool that can help in responding to inquiries quickly, eventually aiding in increasing total revenue. There are numerous factors to consider when it comes to offering better customer service in less time. One of the most crucial ones is determining which customer support application to use to make the assistance process go more smoothly. Spotify provides numerous options in this area. These customer support apps assist retailers in managing customer reviews, feedback, and other essential customer communication and retention KPIs, and also work exceptionally well with Shopify affiliate plugins. Here is a list of the top ten Shopify apps for customer support and service to help you find the right one for your business.
Richpanel is a customer service helpdesk and CRM used byShopify merchants. It is a self-service portal that lets customers track orders, request exchanges, do returns, and more. It saves many hours of the businesses otherwise wasted in switching applications for customer support .Richpanel CRM for Ecommerce beautifully organizes data in actionable dashboards for the entire team. Unlike other tools, Richpanel agents have all messages, channels, and orders in a simple dashboard making it convenient to respond to the customers. As a result, customer queries are answered as quickly as possible which helps the merchants in building goodwill of the brand. The customers develop faith in the brand. It is a win-win situation for customers and merchants!
eDesk is a trusted brand by thousands of major retailers worldwide when it comes to providing customer support. This e-commerce helpdesk is developed keeping in mind a customer-centric approach. It helps in providing a happy experience to a company’s customers across all the channels- email, live chat, social media and webstore. eDesk integrates with eBay, Amazon, Facebook, Twitter, Walmart and Cdiscount. Some of the unique features of eDesk include- central inbox for all integrations, Real-time dynamic dashboards, Auto-translate and AI responses, faster response with Snippets and template, built-in autoresponder, etc.
UVdesk is an out-an-out solution for merchants selling on online marketplaces like Shopify. The key to a flourishing business is happy customers! UVdesk helps streamline the entire customer service process simply. It makes it easy for the support team to handle queries coming in from various channels through a single dashboard. It can be customised to match the brand image and convenience of the merchants. UVdesk takes the help of saved replies to respond to repetitive queries which save time and energy for the support team. It integrates with social media channels like- Facebook, Twitter, YouTube, Disqus, email, etc.
Chatdesk helps increase customer happiness and satisfaction by giving personalised responses to each customer.Chatdesk experts learn the style and tone of your business in no time. Chatdesk is a budget-friendly software that allows setting a budget every month. You can scale up and down as and when required. In addition, there is no upfront cost. You only pay per ticket solved. Chatdesk easily integrates with Gorgias, Zendesk, Freshdesk, Kustomer, Facebook and Instagram.
Live chat is chat software for your store on Shopify. It reduces the uncertainty of your customers by answering all the questions they have in mind and establishing a trust to convince them to shop from your webshop. Unlike offline shopping, online shops lack helpful customer service assistants. As a result, the customers hesitate in making purchases. Live Chat allows your customers to chat with you which ultimately increases conversions.
LiveChat is a stellar tool used by Shopify and Shopify plus customers to increase sales by converting visitors to customers. A small chat widget invites the customers to start a conversation and avail the services provided by them. Through LiveChat, the agents can access detailed customer information which helps in providing product recommendations and other support to the customers. LiveChat already works as a customer service platform for many brands on Shopify plus.
Customer.guru is a great software to track customer satisfaction using Net Promoter Score. Many enterprises use their fully responsive surveys for increasing sales. Net Product Score is a market research metric that is widely used by enterprises all across the globe. It is typically in the form of a single question asking respondents if they would recommend a particular product/service or company to a friend or colleague. Customer.guru takes up to 30 seconds to install and get you more than 10x responses. The surveys can be translated into multiple languages for the convenience of the customers. It also helps in garnering more followers for your brand on social media channels.
Hosted email is a customer email hosting app that provides an advanced email system on your Shopify store. Hosted email integrates into your Shopify store to give a better experience. It allows you to log in directly to mailboxes from the app. All your staff members can log in to their emails from their Shopify logins. However, you can control the access. As an online retailer, it is important to boost the credibility of your brand by responding to customers from email addresses as @yourdomain. The email platform behind Hosted email app is widely used by many domains worldwide and now it is available as an embedded app in Shopify stores admin.
Live Chat is a customer support software that helps stores on Shopify to connect with customers in real-time. Conzia allows you to communicate with customers via Facebook Messenger and Live chat which ultimately results in a 40% increase in sales. Moreover, no coding knowledge is required to set up this software. Anyone can make use of this smart app. In addition, a basic free version is available that can be used for a lifetime. From one app you can manage all your conversations. It is a one-stop solution for all your customer support woes!
Glow is a lifesaver for merchants selling on Shopify as it helps them run a loyalty, rewards , and referral program. It is cheap and can be customized as per the requirements of the merchants. The innovative app has all the necessary tools required to earn new customers and retain the old ones. It helps businesses maintain aloyal relationship with their customers. You can also make them feel special by making tailor-cut programs.
Choosing the right app from thousands of options can be difficult. The list above has been compiled after significant research that took into consideration features, prices, customer reviews and so much more to help you reach your decision faster.