WhatsApp for customer service and support for online stores

68% of consumers feel WhatsApp is the easiest way to connect with businesses. QuickReply.ai helps you automate your customer support and service using the official WhatsApp Business API.

Provide 24/7 Customer Support with AI Chatbots
Engage customers in two-way conversations to offer efficient customer support and service
Multi-Agent Inbox For All Campaigns And Conversations
500+
Active Customers
2x
Customer LTV
80 Million
Messages Sent
24x ROAS
On WhatsApp Campaigns

WhatsApp for customer service and support for online stores

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TRUSTED BY +500 ONLINE MERCHANTS

Do more with the Chat Interface of WhatsApp using QuickReply

24x7 ai Assistant CHATBOTS

Handle Common Customer Queries Faster

Answer frequently asked questions about your products, purchase policies, order-related doubts and more on WhatsApp.

QuickReply.ai helps you set up smart automations with pre-trained eCommerce chatbots to address and resolve customer queries in real-time with one-on-one communication.
40+ pre-trained eCommerce chatbots for FAQ automation
One inbox to manage incoming queries
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WhatsApp Customer Support Usecases Example via QuickReply - Handle Common Customer Queries
instant feedback collection

Collect Customer Feedback Through Conversations

As per Gartner, 79% of consumers are willing to share feedback, when asked.

Use WhatsApp to reach out to customers and seek feedback on their shopping experience as well as purchases.

QuickReply.ai helps you leverage the conversational flow of the channel to communicate proactively with customers, understand their experiences and get meaningful inputs.
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WhatsApp Customer Support Usecases Example via QuickReply - Collect Custom Feedback on WhatsApp
timely notifications

Send Order Status Updates And Alerts

A big part of customer experience is how they feel after making a purchase from you.With WhatsApp Business API and QuickReply.ai, you can use the channel to keep customers in the loop at all times.

Send out order status updates proactively and other key information related to their purchase.
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WhatsApp Customer Support Usecases Example via QuickReply - Send Order Alerts and Notifications

500+ Successful Businesses Rely on QuickReply.ai

Based on 120+ reviews across Shopify + G2

It's a splendid product. They are affordable and do special customisations too! We had some requirements involving QuickReply to cross-integrate with our internal softwares, and it was as smooth as butter. Basically, QR will make your Whatsapp Marketing Journey a pleasant experience. The team is super supportive, and they are always at their toes to get things done on time. Highly recommended for small/ growing businesses!

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Yamini Beri

Growth & Digital Marketing

QuickReply team understands the needs of ours and being helpful ! The customer service is great and Neha is doing a wonderful job, We are really impressed by QuickReply's service. This tool really helps to connect with customers easily.We want you to know how much we appreciate your business. Thank you for providing the best possible service.

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Bharti

Marketing Manager

I was initially skeptical about QuickReply, but I decided to give it a try for a month. I'm glad I did! The team is extremely helpful, and they make sure that you understand not only QuickReply, but also all of the other processes on the website. They take the time to create an abandoned cart flow that works best for your business. I've been using QuickReply for months now, and I would recommend it to any small or medium business. It's cost-effective and easy to use.

Cindrella Renji

Cindrella Renji

Founder @ BCOS Its Silver

The app's user-friendly interface and efficient features make communication a breeze. What really stood out, though, was the exceptional customer service. The app itself is a game-changer, streamlining the process of CTWA Ads and keeping conversations organized. Quickreply has become an integral part of my daily routine, and I highly recommend it to anyone looking for a reliable messaging solution.

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Dhiraj Jindal

Founder at Meadbery

One of the finest products with a highly experienced team. They have a good team who understand needs very quickly and they are very fast in implementing. I would suggest if you have few employees and still want to make more numbers of customers interact with your brand, QuickReply.ai is the answer.”

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Gaurav Kumar

Head of E-commerce

“To every problem, they have a solution. We came with different use cases and problem statements. At every junction, they guided us either with their suite of features or customized them for our needs. They take customer service seriously ensuring great response time. I always receive response within few mins and account management is right up to my expectations”

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Deepak Aggarwal

Founder at Auric

“Just getting started. It's pretty good at creating responses. I've got it working on both a website and Facebook. I'm also impressed by the tech support on-line. I asked a few newbie questions, they gave me the responses I needed to go forward. Well done, guys!.”

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Richard Berry

Marketing Manager

“If you’re looking for a WhatsApp marketing solution, we’d say QuickReply.ai is the solution you’re looking for! Their support team is extremely proactive as well, helping us understand the various features and capabilities of the platform and create a comprehensive WhatsApp marketing strategy to reach our customers.”

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Karan Pahwa

Founder at The Pillow Company

“QuickReply.ai has enabled us to use WhatsApp marketing at scale for our promotions, cart recovery campaigns and customer engagement. The WhatsApp chatbots and automations have been very helpful in handling high volume queries and have reduced the manual intervention required to a major extent.”

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Anvita Rao

Head of Customer Relationship Manager