THIS DATA PROCESSING AGREEMENT IS A LEGAL AGREEMENT BETWEEN QUICKREPLY PRIVATE LIMITED AND ITS AFFILIATES INCLUDING QUICKREPLY TECHNOLOGIES INDIA PRIVATE LIMITED (“QUICKREPLY”, “WE”, “OUR”, “US”) AND YOU (the “CUSTOMER”, “YOU”). THIS DPA SUPPLEMENTS OUR TERMS OF SERVICE WHICH YOU OPT INTO WHEN SIGNING UP FOR SERVICES PROVIDED BY QUICKREPLY. THIS AGREEMENT TAKES EFFECT (OR BE DEEMED TO HAVE COME INTO EFFECT) BASED ON THE DAY YOU SIGNED UP FOR OUR SERVICES. YOU CAN OPT OUT ANYTIME BY CANCELLING YOUR QUICKREPLY.AI ACCOUNT. NOW THEREFORE THIS DATA PROCESSING AGREEMENT WITNESSETH AS UNDER.
- Controller: The Controller means You – the Customer Data subject means the individual to whom Personal Data relates;
- Data Protection Law: Data Protection Law means all applicable legislation relating to data protection and privacy, including without limitation the EU Data Protection Directive 95/46/EC and all local laws and regulations which amend or replace any of them, including the GDPR, together with any national implementing laws in any Member State of the European Union or, to the extent applicable, in any other country, as amended, repealed, consolidated or replaced from time to time. The terms “process”, “processes” and “processed” will be construed accordingly.
- DPA: DPA means this data processing agreement
- GDPR: GDPR means the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
- Terms of Service Agreement: Terms of Service Agreement means the Software as a Service Agreement between QUICKREPLY and the Customer for the provision of the Services;
- Personal Data: Personal Data means any information relating to an identified or identifiable individual where such information is contained within Customer Data and is protected similarly as personal data or personally identifiable information under applicable Data Protection Law
- Processing: The Processing means any operation or set of operations which is performed on Personal Data, encompassing the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction or erasure of Personal Data.
- Processor: Processor means QUICKREPLY
- Standard Contractual Clauses: Standard Contractual Clauses means the EU model clauses for Personal Data transfer from controllers to processors c2010-593 – Decision 2010/87 EU;
- Subsidiary: Subsidiary means any entity that directly or indirectly controls, is controlled by or is under common control of a party. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of a party;
- Sub-Processor: Sub-Processor means any person or entity engaged by QUICKREPLY (including a Subsidiary) to process Personal Data in the provision of the Services to the Customer.
The Processor has agreed to provide the Services to the Controller in accordance with the terms of the Terms of Service Agreement. In providing the Services, the Processor shall process Customer Data on behalf of the Controller. Customer Data may include Personal Data. The Processor will process and protect such Personal Data in accordance with the terms of this DPA.
In providing the Services to the Controller pursuant to the terms of the Terms of Service Agreement, the Processor shall process Personal Data only to the extent necessary to provide the Services in accordance with both the terms of the Terms of Service Agreement and the Controller’s instructions documented in the Terms of Service Agreement and this DPA.
The Processor confirms that it shall process Personal Data on behalf of the Controller and shall take steps to ensure that any natural person acting under the authority of the Processor who has access to Personal Data does not process the Personal Data except on instructions from the ControllerThe Processor shall promptly inform the Controller, if in the Processor’s opinion, any of the instructions regarding the processing of Personal Data provided by the Controller, breach any applicable data protection laws.
The Processor shall ensure that all employees, agents, officers, and contractors involved in the handling of Personal Data:(i) are aware of the confidential nature of the Personal Data and are contractually bound to keep the Personal Data confidential;
(ii) have received appropriate training on their responsibilities as a data processor; and (iii) are bound by the terms of this DPA.
The Processor shall implement appropriate technical and organizational procedures to protect Personal Data, taking into account the state of the art, the costs of implementation and the nature, scope, context, and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons.
The Processor shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including inter alia as appropriate:
(i) the pseudonymisation and encryption of Personal Data;
(ii) the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
(iii) the ability to restore the availability and access to Personal Data in a timely manner in the event of a physical or technical incident;
(iv) a process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing. In accessing the appropriate level of security, account shall be taken in particular of the risks that are presented by processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data transmitted, stored or otherwise processed.
The technical and organizational measures detailed in the Security Documentation shall be at all times adhered to as a minimum security standard. The Controller accepts and agrees that the technical and organizational measures are subject to development and review and that the Processor may use alternative suitable measures to those detailed in the attachments to this DPA provided that such updates and modifications do not result in the degradation of the overall security of the Services.
Where Personal Data relating to an EU Data Subject is transferred outside of the EEA it shall be processed only by entities which: (i) are located in a third country or territory recognized by the EU Commission to have an adequate level of protection; or (ii) have entered into Standard Contractual Clauses with the Processor; or (iii) have other legally recognised appropriate safeguards in place, such as the EU-US Privacy Shield or Binding Corporate Rules.
Taking into account the nature of the processing and the information available to the Processor, the Processor shall assist the Controller by having in place appropriate technical and organisational measures, insofar as this is possible, for the fulfillment of the Controller’s obligation to respond to requests for exercising the Data Subject’s rights and the Controller’s compliance with the Controller’s data protection obligations in respect of the processing of Personal Data.
The Controller represents and warrants that it shall comply with the terms of the Terms of Service Agreement, this DPA and all applicable data protection laws.
The Controller represents and warrants that it has obtained any and all necessary permissions and authorizations necessary to permit the Processor, its Subsidiaries and Sub-Processors, to execute their rights or perform their obligations under this DPA.The Controller is responsible for compliance with all applicable data protection legislation, including requirements with regards to the transfer of Personal Data under this DPA and the Terms of Service Agreement.
All Subsidiaries of the Controller who use the Services shall comply with the obligations of the Controller set out in this DPA.
The Controller may require correction, deletion, blocking and/or making available the Personal Data during or after the termination of the Agreement. The Processor will process the request to the extent it is lawful, and will reasonably fulfill such request in accordance with its standard operating procedures to the extent possible.
The Controller acknowledges and agrees that some instructions from the Controller, including destruction or return of data from the Processor, may result in additional fees. In such case, the Processor will notify the Controller of such fees in advance unless otherwise agreed.
The Controller acknowledges and agrees that: (i) Subsidiaries of the Processor may be used as Sub-processors; and (ii) the Processor and its Subsidiaries respectively may engage Sub-processors in connection with the provision of the Services.All Sub-processors who process Personal Data in the provision of the Services to the Controller shall comply with the obligations of the Processor similar to those set out in this DPA.
Where Sub-processors are located outside of the EEA, the Processor confirms that such Sub-processors: (i) are located in a third country or territory recognised by the EU Commission to have an adequate level of protection; or (ii) have entered into Standard Contractual Clauses with the Processor; or (iii) have other legally recognised appropriate safeguards in place, such as the EU-US Privacy Shield or Binding Corporate Rules.
The Processor shall make available to the Controller the current list of Sub-processors which shall include the identities of Sub-processors and their country of location. During the term of this DPA, the Processor shall provide the Controller with at least 10 days prior notification, via email (or in-application notice), of any changes to the list of Sub-processor(s) who may process Personal Data before authorising any new or replacement Sub-processor(s) to process Personal Data in connection with the provision of the Services.
The current list of Sub-processors is mentioned in Appendix 1
If the Controller objects to a new or replacement Sub-processor the Controller may terminate the Terms of Service Agreement with respect to those Services which cannot be provided by the Processor without the use of the new or replacement Sub-processor. The Processor will refund the Controller any prepaid fees covering the remainder of the Term of the Service Agreement following the effective date of termination with respect to such terminated Services.
The limitations on liability set out in the Terms of Service Agreement apply to all claims made pursuant to any breach of the terms of this DPA.
The parties agree that the Processor shall be liable for any breaches of this DPA(data processing agreement) caused by the acts and omissions or negligence of its Sub-processors to the same extent the Processor would be liable if performing the services of each Sub-processor directly under the terms of the DPA, subject to any limitations on liability set out in the terms of the Terms of Service Agreement.
The parties agree that the Controller shall be liable for any breaches of this DPA(data processing agreement) caused by the acts and omissions or negligence of its Subsidiaries as if such acts, omissions or negligence had been committed by the Controller itself.
The Controller shall not be entitled to recover more than once in respect of the same claim.
The Processor shall make available to the Controller all information reasonably necessary to demonstrate compliance with its processing obligations and allow for and contribute to audits and inspections.Any audit conducted under this DPA (data processing agreement)shall consist of an examination of the most recent reports, certificates and/or extracts prepared by an independent auditor bound by confidentiality provisions similar to those set out in the Agreement. In the event that provision of the same is not deemed sufficient in the reasonable opinion of the Controller, the Controller may at its own expense conduct a more extensive audit which will be: (i) limited in scope to matters specific to the Controller and agreed in advance with the Processor; (ii) carried out during Indian business hours and upon reasonable notice which shall be not less than 4 weeks unless an identifiable material issue has arisen; and (iii) conducted in a way which does not interfere with the Processor’s day-to-day business. The Processor may charge a fee (based on its reasonable time and costs) for assisting with any audit. The Processor will provide the Controller with further details of any applicable fee, and the basis of its calculation, in advance of any such audit.
This clause shall not modify or limit the rights of audit of the Controller, instead it is intended to clarify the procedures in respect of any audit undertaken pursuant thereto.
The Controller will enable the Processor to delete Personal Data using the functionality provided by the Service. For certain deletions, a recovery feature is offered by the Processor to enable recovery from accidental deletions for up to 30 days. This may be overridden by the Processor. After any recovery period, the Processor will permanently delete the Personal Data from the live systems.
On termination, the Controller has the option to request the return or deletion of Personal Data. This request must be made within 14 business days of termination. The Processor will make the data available for download by the Controller in a machine-readable format. Thereafter the Processor will permanently delete the Personal Data from the live systems in any event.
Following permanent deletion from the live systems, partial data resides on the Processor’s archival systems for a period of up to 365 days. If requested by the Controller, the Processor may be able to assist with the recovery of partial data from these archives during this period. A fee will be charged for this service.
Notification of Data Breach
The Processor shall notify the Controller without undue delay after becoming aware of (and in any event within 72 hours of discovering) any accidental or unlawful destruction, loss, alteration or unauthorized disclosure or access to any Personal Data (“Data Breach”).
The Processor will take all commercially reasonable measures to secure the Personal Data, to limit the effects of any Data Breach and to assist the Controller in meeting the Controller’s obligations under applicable law.
The Processor’s notification of, or response to, a Data Breach under this Section 10 will not be construed as an acknowledgment by the Processor of any fault or liability with respect to the Data Breach.
The Processor will not assess the content of the Controller’s data in order to identify information subject to any specific Controller data breach. The Controller is solely responsible for complying with data breach notification laws applicable to the Controller and fulfilling any third party notification obligations related to any Data Breach(es).
Compliance, Cooperation and Response
In the event that the Processor receives a request from a Data Subject in relation to Personal Data, the Processor will refer the Data Subject to the Controller unless otherwise prohibited by law. The Controller shall reimburse the Processor for all costs incurred resulting from providing reasonable assistance in dealing with a Data Subject request or assisting the Controller in complying with its duties. In the event that the Processor is legally required to respond to the Data Subject, the Controller will fully cooperate with the Processor as applicable.
The Processor will notify the Controller promptly of any request or complaint regarding the processing of Personal Data, which adversely impacts the Controller unless such notification is not permitted under applicable law or relevant court order.
The Processor may make copies of and/or retain Personal Data in order to comply with its legal or regulatory requirement including, but not limited to, retention requirements.
The parties acknowledge that it is the duty of the Controller to notify the Processor within a reasonable time, of any changes to applicable data protection laws, codes or regulations which may affect the contractual duties of the Processor. The Processor shall respond within a reasonable timeframe in respect of any changes that need to be made to the terms of this DPA or to the technical and organizational measures to maintain compliance. If the parties agree that amendments are required, but the Processor is unable to accommodate the necessary changes, the Controller may terminate the part or parts of the Services which give rise to the non-compliance. To the extent that other parts of the Services provided are not affected by such changes, the provision of those Services shall remain unaffected.
The Controller and the Processor and, where applicable, their representatives, shall cooperate, on request, with a supervisory data protection authority in the performance of their respective obligations under this DPA(data processing agreement).
The parties agree that the Processor will be entitled to charge the Controller additional fees to reimburse the Processor for its staff time, costs and expenses in assisting the Controller, when the Controller requests the Processor to provide assistance pursuant to this DPA (data processing agreement). In such cases, the Processor will notify the Controller of its fees for providing assistance, in advance.
Term and Termination
The term of this DPA shall coincide with the commencement of the Terms of Service Agreement and this DPA(data processing agreement) shall terminate automatically together with termination or expiry of the Terms of Service Agreement.
This DPA sets out the entire understanding of the parties with regards to the subject matter herein.
Should a provision of this DPA be invalid or become invalid then the legal effect of the other provisions shall be unaffected. A valid provision is deemed to have been agreed which comes closest to what the parties intended commercially and shall replace the invalid provision. The same shall apply to any omissions.
This DPA (data processing agreement) shall be governed by the laws of India. The courts of India shall have exclusive jurisdiction for the settlement of all disputes arising under this DPA (data processing agreement).
This Appendix lists the current Sub-processors of QUICKREPLY
- Amazon Web Services, Inc Amazon Web Services (AWS) provides the primary infrastructure used by the Processor to host Service Data submitted to the Services, Location - India
- Google Inc Google provides CDN & NLP services used by the Processor to facilitate services to controller, Location - United States
- Gupshup IncGupshup provides WhatsApp Business API access.
- 360dialog GmbHGupshup provides WhatsApp Business API access.
- CloudflareCloudflare delivers CDN services, edge node caching and serverless computation at the edge node.
- PipedreamPipedream facilitates workflow automation outside the AWS infrastructure.
- ipStack API Services Provides the service of deducing the geographical location using ip addresses. Location - Austria
- ipdata.co Provides the service of deducing the geographical location using ip addresses. Location - United States