Use Chatbots That Sell, Support, and Scale

Build GenAI and click-based chatbots for WhatsApp, Instagram, Messenger, RCS, and your website. Qualify leads, answer questions, recover carts, and book appointments from one platform.

Rated 4.9 on G2 and Shopify App Store

Powering 1500+ businesses across 29 countries

More than just automated replies

Run chatbots across web, WhatsApp, Instagram, Messenger, and RCS.

Use GenAI bots for product questions, support, and discovery.

Use click-based bots for FAQs, lead capture, and bookings.

Hand off to agents when the conversation needs a human.

Move your customers from inquiry to action

Capture and qualify website visitors

Turn website visits into qualified conversations before intent drops.

Start chats on high-intent pages like pricing, product, and checkout.

Ask key questions on the web bot before routing to sales.

Capture details like need, budget, timeline, or location.

Answer repeat questions across channels

Resolve common queries fast on web and messaging channels.

Use click-based bots for FAQs, policies, pricing, and order queries.

Guide users with buttons, quick replies, and clear next steps.

Stay available on WhatsApp, Instagram, Messenger, RCS, and web.

Help buyers choose the right product

Use GenAI when customers ask open-ended buying questions.

Answer product questions in natural language.

Recommend products based on need, use case, or budget.

Move buyers to checkout, payment, or agent support.

Book appointments without back-and-forth

Let customers schedule the next step inside the conversation.

Share slots on web chat or messaging channels.

Confirm, reschedule, or modify bookings automatically.

Reduce drop-offs with reminders and follow-ups.

Switch from bot to agent smoothly

Bring in a human when the conversation needs context or judgment.

Route complex chats to the right team.

Pass the full conversation and captured details to agents.

Keep the journey moving without making users repeat themselves.

How these chatbots work together

Start with the right bot for the job

Use click-based bots for fixed flows like FAQs, forms, and bookings.

Use GenAI where questions can vary

Handle product discovery, support queries, and buying questions with natural replies.

Let web bots capture intent early

Start conversations on your website before visitors drop or leave.

Continue the journey on messaging channels

Move conversations to WhatsApp, Instagram, Messenger, or RCS when needed.

Bring in agents at the right moment

Hand over complex chats with context, captured details, and chat history.

AAYNA Clinic turns high-intent clicks into confirmed bookings with WhatsApp

Discover how AAYNA Clinic boosted patient bookings by 74%, cut no-shows by half, and achieved 91% campaign open rates with QuickReply.ai’s WhatsApp automation.

12%

less no-show rate

91%

broadcast open rate

23%

more conversion rate

Here’s why thousands of teams count on QuickReply.ai

It’s a splendid product. The platform is affordable and supports special customisations. We had cross-integration requirements with internal software, and everything worked smoothly. QuickReply makes WhatsApp marketing easy and reliable. The team is supportive and delivers on time. Highly recommended for small and growing businesses.

Yamini Beri

Growth & Digital Marketing

One of the finest products backed by a highly experienced team. They understand requirements quickly and implement fast. For teams with fewer employees who still want to scale customer interactions, QuickReply.ai is a strong solution.

Gaurav Kumar

Head of E-commerce

Just getting started, but the product already delivers solid responses. It works well across web and Facebook. The tech support team is responsive and helped answer all beginner questions quickly.

Richard Berry

Marketing Manager

QuickReply.ai has enabled us to run WhatsApp marketing at scale for promotions, cart recovery, and customer engagement. The chatbots and automations handle high volumes efficiently and significantly reduce manual intervention.

Anvita Rao

Head of Customer Relationship Management

The QuickReply team understands our needs and is genuinely helpful. Customer service is excellent, and Neha has done a wonderful job. The product helps us connect with customers easily, and the overall service experience has been impressive.

Bharti

Marketing Manager

The app has a user-friendly interface and efficient features that make communication effortless. What stands out is the customer service. The product simplifies CTWA ads and keeps conversations organised. QuickReply has become a core part of my daily workflow.

Dhiraj Jindal

Founder, Meadbery

For every problem, there is a solution. The team understands use cases deeply and customises features to match our needs. Customer service is taken seriously, with quick responses and reliable account management.

Deepak Aggarwal

Founder, Auric

QuickReply.ai is the WhatsApp marketing solution we were looking for. The support team is proactive and helps us understand features and capabilities clearly, enabling us to build a comprehensive WhatsApp marketing strategy.

Karan Pahwa

Founder, The Pillow Company

Frequently Asked Questions

You’re in good company

Trusted by brands across industries, geographies, and sizes, including those servicing both B2B and B2C markets.

Security you can trust

As a data company, we understand the importance of keeping your company’s data secure.

Integration with your tools

Seamlessly connect the database and applications you rely on to scale your business.

Frequently Asked Questions

What is a chatbot platform?

A chatbot platform helps you build automated conversations across web and messaging channels. It can answer questions, qualify leads, book appointments, and guide users to the next step.

What is the difference between GenAI and click-based chatbots?

Click-based chatbots use fixed paths, buttons, and replies. GenAI chatbots handle open-ended questions and respond more naturally when customer queries vary.

Can I use the same chatbot on WhatsApp, Instagram, Messenger, RCS, and web?

Yes. You can build journeys once and run them across web chat and messaging channels, while adapting the entry point to each channel.

When should I use a click-based chatbot?

Use click-based chatbots for FAQs, lead capture, bookings, order updates, and other structured flows where the next steps are predictable.

When should I use a GenAI chatbot?

Use GenAI chatbots when customers ask detailed product questions, need buying help, or want answers that do not fit a fixed flow.

Can chatbots hand over conversations to live agents?

Yes. When a query needs human help, the chatbot can route the chat to an agent with the full conversation and captured details.

Can chatbots help with lead qualification and appointment booking?

Yes. Chatbots can ask qualifying questions, collect key details, and let users book, confirm, or update appointments inside the chat.

Do web bots and messaging bots work together?

Yes. A web bot can capture intent on your site, and the conversation can continue on WhatsApp, Instagram, Messenger, or RCS when needed.

Frequently Asked Questions

What is an omnichannel inbox for messaging?

An omnichannel inbox is a single place where your team can see and reply to all customer chats from channels like WhatsApp, your website messenger and Instagram, instead of jumping between different tools and tabs.

Which channels can I connect to this inbox?

You can connect WhatsApp, your web messenger and Instagram, so all new messages, replies and follow-ups from these channels show up in one shared inbox view.

Do I need a separate tool for each channel?

No. The idea of the omnichannel inbox is that your team can log in once, see every active chat across channels and reply from the same screen.

Can I use the same chatbot on WhatsApp, web messenger and Instagram?

Yes. The same chatbot logic can welcome users, answer common questions and collect details on all connected channels, with small tweaks where needed for each channel.

How does handover from chatbot to human work?

The chatbot starts the conversation, asks a few questions and collects context. When a person needs to step in, the chat moves to an agent in the same thread, with the full history visible so the customer does not have to repeat anything.

How does lead assignment work in the inbox?

You can set simple rules so new chats go to the right person or team based on channel, topic, tags or business rules. Each conversation has a clear owner, and agents can mark what happened at the end using simple outcomes.

Can I tag chats and sync that data to my CRM or other systems?

Yes. Agents can add tags and fill key fields inside the inbox. Those tags and fields can be synced to your CRM or other systems where you track leads, customers, students or patients, so records stay aligned.

What kind of filters are available in the inbox?

You can filter chats by agent, channel, status and tags or lead quality. Common views include “My chats”, “Unassigned”, “WhatsApp only”, “New today” or “Hot leads”, and you can save these filters as reusable views.

What analytics do I get from the omnichannel inbox?

You can see how many chats came in, how quickly your team replied, how many were closed and how each agent is performing. You can also look at simple outcomes, such as how many chats turned into qualified leads or solved issues.

Who is this omnichannel inbox designed for?

The inbox works for both ecommerce and non-ecommerce teams. Ecommerce brands use it for orders, returns and repeat purchases, while education, real estate, healthcare and service businesses use it for enquiries, appointments, follow-ups and ongoing support across channels.