Can agents reply to WhatsApp messages from Gorgias?
No. This integration focuses on ticket creation and visibility. All conversation replies happen in QuickReply.ai.
Support Teams Wanted Less Tab-Switching. So We Made It Happen.
Automatically convert WhatsApp conversations into Gorgias support tickets with customer attribution, tags, and a direct link to the full chat history inside QuickReply.ai.
Powering WhatsApp automations for 1500+ businesses across 29 countries
No inbox duplication.
No workflow disruption.
Just automatic WhatsApp ticketing.
What is the WhatsApp–Gorgias Integration?
Log WhatsApp support conversations in Gorgias with the right context, without changing your existing support workflows.
WhatsApp → Gorgias ticket creation
Every WhatsApp support conversation is logged as a ticket inside Gorgias.
Customer attribution on every ticket
Tickets are enriched with customer tags and segments from QuickReply.ai for better visibility and prioritization.
Direct WhatsApp chat access from Gorgias
Each ticket includes a WhatsApp API chat link that opens the full conversation history in the QuickReply.ai dashboard.
From Ping to Ticket: WhatsApp Meets Gorgias
From WhatsApp to Gorgias: A Simple 4-Step Flow
Step 1: Customer Starts a WhatsApp Conversation
Step 1: Customer Starts a WhatsApp Conversation
Step 1: Customer Starts a WhatsApp Conversation
The Teams That Love This Integration
Gorgias-Based Support Teams
Manage WhatsApp conversations without leaving your existing helpdesk workflows.
Brands Receiving Customer Queries on WhatsApp
Track, attribute, and access all customer messages in one place.
Support Managers & Supervisors
Gain visibility into WhatsApp conversations for auditing, reporting, and prioritization.
High-Volume Support Operations
Ensure no WhatsApp conversation goes untracked, even at scale.
What QuickReply.ai Brings to Your Gorgias Support
WhatsApp System of Record
QuickReply.ai ensures all conversations are securely logged and attributed before they reach Gorgias.
Clean Ticketing Bridge
Only relevant data — tickets, customer tags, and chat links — appear in Gorgias, keeping the helpdesk uncluttered.
Accurate Customer Attribution
Customer tags and segments from QuickReply.ai flow directly into tickets for smarter prioritization and reporting.
Reliable Conversation Access
Each ticket links back to the full WhatsApp chat in QuickReply.ai for historical context and auditing.
Frequently Asked Questions
How are WhatsApp conversations logged in Gorgias?
Every conversation handled via QuickReply.ai automatically generates a Gorgias ticket.
What customer information is included in tickets?
Tickets are attributed using customer tags and segments from QuickReply.ai, giving agents immediate context.
Where can I view the full WhatsApp chat history?
Each Gorgias ticket includes a direct chat link to QuickReply.ai where the full conversation is accessible.
Is this integration suitable for high-volume WhatsApp support?
Yes. It is designed to log every conversation reliably without cluttering Gorgias or losing context.
Does this integration require additional setup in Gorgias?
Minimal setup is needed — just connect QuickReply.ai with Gorgias, and ticket creation and attribution start automatically.