WhatsApp + Shopify Integration
Integrate WhatsApp with Shopify for automated messages on key events
Book a Demo for this IntegrationTrigger -
Customer Submits Feedback
Action -
Log the review in Shopify
Unlimited possibilities
TOP DIGITAL TEAMS TRUST QUICKREPLY FOR WHATSAPP ←> SHOPIFY INTEGRATIONS
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Automate WhatsApp messages for key Shopify events, and store all WhatsApp interactions in Shopify
Trigger WhatsApp messages for key revenue events – abandoned carts, browsed products, orders shipped etc. Keep a log of all chats happening between customers and you on Shopify. Create Shopify segments based on chat responses.
Just the start of what you can accomplish with a WhatsApp <> Shopify integration
Supported triggers and actions
Trigger originates in Shopify, action
concludes over WhatsApp
When this happens…
…automatically do this
Trigger -
New Order Placed
Action -
Send a personalized order confirmation message to the customer with order details, estimated delivery time, and a thank you note.
When this happens…
…automatically do this
Trigger -
Order Payment Completed
Action -
Send a payment confirmation message with a digital receipt, including payment summary and order details.
When this happens…
…automatically do this
Trigger -
Order Shipped
Action -
Send a shipment notification with tracking details, courier information, and an estimated delivery date.
When this happens…
…automatically do this
Trigger -
Order Out for Delivery
Action -
Send a “Out for Delivery” notification with the expected delivery time and a prompt for the customer to contact support if there are any issues.
When this happens…
…automatically do this
Trigger -
Order Delivered
Action -
Send a delivery confirmation message with an option to provide feedback upsell/cross-sell.
When this happens…
…automatically do this
Trigger -
Abandoned Cart
Action -
Send a cart recovery reminder with the items left in the cart, offering an incentive (e.g., discount, free shipping) to encourage completion of the purchase.
When this happens…
…automatically do this
Trigger -
Product Back in Stock
Action -
Send a notification to customers who opted in to be notified when a product is back in stock, with a link to purchase the item.
When this happens…
…automatically do this
Trigger -
Product Price Drop
Action -
Send a notification to customers who have shown interest in a product (e.g., viewed or added to cart) when the price drops, with a direct link to buy.
When this happens…
…automatically do this
Trigger -
Order Cancelled
Action -
Send a cancellation confirmation message with and take feedback or suggest alternatives.
When this happens…
…automatically do this
Trigger -
Order Refunded
Action -
Send a refund confirmation message with the refund details, and a thank you note for shopping with the store + discount for the next purchase.
When this happens…
…automatically do this
Trigger -
Customer Submits a Contact Form
Action -
Send an automated acknowledgment message confirming receipt of the inquiry, with an estimated response time and relevant support information.
When this happens…
…automatically do this
Trigger -
Customer Signs Up for Newsletter
Action -
Send a confirmation message thanking the customer for subscribing, along with a welcome offer or a preview of upcoming promotions.
When this happens…
…automatically do this
Trigger -
Customer Adds a Product to Wishlist
Action -
Send a notification reminding the customer of the item in their wishlist, with a link to purchase and any applicable discount or promotion.
When this happens…
…automatically do this
Trigger -
Customer Loyalty Points Updated
Action -
Send a message with the updated loyalty points balance, details of recent transactions, and suggestions on how to redeem the points.
When this happens…
…automatically do this
Trigger -
Customer Reviews a Product
Action -
Send a thank you message for the review, and offer a discount or reward for providing feedback.
When this happens…
…automatically do this
Trigger -
Customer Makes a Repeat Purchase
Action -
Send a personalized thank you message highlighting the benefits of being a repeat customer, and offer a loyalty reward or discount.
When this happens…
…automatically do this
Trigger -
COD Order Placed
Action -
Send a confirmation message to minimize chances on return.
When this happens…
…automatically do this
Trigger -
COD Order Placed
Action -
Send a discount coupon to encourage prepayment of COD order
When this happens…
…automatically do this
Trigger -
Delivery Complete
Action -
Send a feedback message to rate delivery experience
When this happens…
…automatically do this
Trigger -
2 Days After Delivery
Action -
Send a feedback message to rate order quality
When this happens…
…automatically do this
Trigger -
X Days After Delivery
Action -
Send a repeat purchase reminder
When this happens…
…automatically do this
Trigger -
New Product Arrival
Action -
Send a new product launch message to all OR chosen segments
Trigger originates in WhatsApp, action concludes over Shopify
When this happens…
…automatically do this
Trigger -
Customer Submits Feedback or Review via WhatsApp
Action -
Automatically log the review in Shopify, associate it with the corresponding product, and trigger a thank you response via WhatsApp.
When this happens…
…automatically do this
Trigger -
Customer Subscribes to WhatsApp Notifications
Action -
Update the customer’s communication preferences in Shopify to reflect their subscription to WhatsApp updates.
When this happens…
…automatically do this
Trigger -
Customer Requests Order Cancellation via WhatsApp
Action -
Trigger the order cancellation process in Shopify and update the order status, followed by a confirmation message in WhatsApp.