Automate Feedback and NPS Collection

Set up surveys once. Trigger them automatically after purchases, support chats, or any customer moment.

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Rated 4.9 on G2 and Shopify App Store

Powering 1500+ businesses across 29 countries

Most Feedback Programs Fail Before They Start

Email surveys get ignored. Average response rates sit below 5%

Teams send feedback requests too late, after the experience fades.

Low NPS scores get flagged but no one follows up fast enough to save the relationship.

Responses trickle in across forms, emails, and tools without a singular single view.

A Feedback Program That Runs, Responds, and Recovers on Its Own

 Post-Purchase NPS on Autopilot

Trigger an NPS survey automatically after every order is delivered

Send a 0–10 scale question with quick-reply buttons — no links, no forms

Capture responses while the experience is still fresh in the customer's mind

Chatbot-Based Surveys That Feel Conversational

Replace static forms with a chat-style survey flow inside WhatsApp

Ask follow-up questions based on the score — dig deeper on low ratings automatically

Higher completion rates because it feels like a conversation, not a questionnaire

Automated Follow-Ups on Low Scores

Detect detractors the moment they respond with a low NPS score

Trigger an instant follow-up — an apology, a support handoff, or a recovery offer

Close the loop before a dissatisfied customer becomes a lost one

Segment Customers by NPS Score

Automatically tag promoters, passives, and detractors based on their response

Send promoters a referral ask or review request right after they rate you highly

Re-engage detractors with a personalised recovery journey — not a generic reply

Know Where Your Customer Sentiment Stands

One dashboard for all feedback

See NPS scores, response rates, and open replies in a single view. No jumping between tools.

Track score trends over time

Spot drops in NPS before they become churn. Identify which touchpoints are hurting loyalty.

Segment results by audience

Filter feedback by customer type, product, or journey stage. Find patterns that a blended score hides.

Response rate visibility

Know exactly how many customers received, opened, and replied to each survey. Optimise timing and messaging accordingly.

Detractor alerts in real time

Get notified the moment a low score comes in. Act within minutes, not after a weekly review.

AAYNA Clinic turns high-intent clicks into confirmed bookings with WhatsApp

Discover how AAYNA Clinic boosted patient bookings by 74%, cut no-shows by half, and achieved 91% campaign open rates with QuickReply.ai’s WhatsApp automation.

12%

less no-show rate

91%

broadcast open rate

23%

more conversion rate

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Here’s why thousands of teams count on QuickReply.ai

It’s a splendid product. The platform is affordable and supports special customisations. We had cross-integration requirements with internal software, and everything worked smoothly. QuickReply makes WhatsApp marketing easy and reliable. The team is supportive and delivers on time. Highly recommended for small and growing businesses.

Yamini Beri

Growth & Digital Marketing

One of the finest products backed by a highly experienced team. They understand requirements quickly and implement fast. For teams with fewer employees who still want to scale customer interactions, QuickReply.ai is a strong solution.

Gaurav Kumar

Head of E-commerce

Just getting started, but the product already delivers solid responses. It works well across web and Facebook. The tech support team is responsive and helped answer all beginner questions quickly.

Richard Berry

Marketing Manager

QuickReply.ai has enabled us to run WhatsApp marketing at scale for promotions, cart recovery, and customer engagement. The chatbots and automations handle high volumes efficiently and significantly reduce manual intervention.

Anvita Rao

Head of Customer Relationship Management

Product
Success
Founders

The QuickReply team understands our needs and is genuinely helpful. Customer service is excellent, and Neha has done a wonderful job. The product helps us connect with customers easily, and the overall service experience has been impressive.

Bharti

Marketing Manager

The app has a user-friendly interface and efficient features that make communication effortless. What stands out is the customer service. The product simplifies CTWA ads and keeps conversations organised. QuickReply has become a core part of my daily workflow.

Dhiraj Jindal

Founder, Meadbery

For every problem, there is a solution. The team understands use cases deeply and customises features to match our needs. Customer service is taken seriously, with quick responses and reliable account management.

Deepak Aggarwal

Founder, Auric

QuickReply.ai is the WhatsApp marketing solution we were looking for. The support team is proactive and helps us understand features and capabilities clearly, enabling us to build a comprehensive WhatsApp marketing strategy.

Karan Pahwa

Founder, The Pillow Company

Frequently Asked Questions

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Frequently Asked Questions

What is WhatsApp NPS collection?

WhatsApp NPS collection lets you send Net Promoter Score surveys directly in a WhatsApp chat. Customers reply with a score — no forms, no links, no friction.

How does QuickReply automate feedback collection?

You set triggers once — after a purchase, delivery, or support interaction. QuickReply sends the survey automatically at that moment, without any manual effort from your team.

What happens when a customer gives a low NPS score?

QuickReply detects the low score instantly and triggers a recovery flow — an apology message, a support handoff, or a personalised offer — all without a human having to step in first.

How is WhatsApp feedback different from email surveys?

WhatsApp surveys see response rates of 40–47% on average. Email surveys rarely cross 5%. Customers respond faster because WhatsApp is already part of their day.

Can I segment customers based on their NPS score?

Yes. QuickReply automatically tags every respondent as a promoter, passive, or detractor. Each segment can be enrolled into a separate journey — referral ask, nurture flow, or recovery sequence.

Which industries can use WhatsApp feedback automation?

Any business that has customer interactions can use it — eCommerce, healthcare, education, real estate, travel, and more. If you have a post-purchase or post-service moment, you can collect feedback there.

Do I need a separate survey tool to collect NPS on WhatsApp?

No. QuickReply handles survey creation, delivery, response tracking, and follow-up automation in one platform. No third-party survey tool needed.

Can I track NPS trends over time?

Yes. QuickReply's dashboard shows your score movement over time, response rates, and segment breakdowns — so you always know where customer sentiment is heading.

Frequently Asked Questions

What is an omnichannel inbox for messaging?

An omnichannel inbox is a single place where your team can see and reply to all customer chats from channels like WhatsApp, your website messenger and Instagram, instead of jumping between different tools and tabs.

Which channels can I connect to this inbox?

You can connect WhatsApp, your web messenger and Instagram, so all new messages, replies and follow-ups from these channels show up in one shared inbox view.

Do I need a separate tool for each channel?

No. The idea of the omnichannel inbox is that your team can log in once, see every active chat across channels and reply from the same screen.

Can I use the same chatbot on WhatsApp, web messenger and Instagram?

Yes. The same chatbot logic can welcome users, answer common questions and collect details on all connected channels, with small tweaks where needed for each channel.

How does handover from chatbot to human work?

The chatbot starts the conversation, asks a few questions and collects context. When a person needs to step in, the chat moves to an agent in the same thread, with the full history visible so the customer does not have to repeat anything.

How does lead assignment work in the inbox?

You can set simple rules so new chats go to the right person or team based on channel, topic, tags or business rules. Each conversation has a clear owner, and agents can mark what happened at the end using simple outcomes.

Can I tag chats and sync that data to my CRM or other systems?

Yes. Agents can add tags and fill key fields inside the inbox. Those tags and fields can be synced to your CRM or other systems where you track leads, customers, students or patients, so records stay aligned.

What kind of filters are available in the inbox?

You can filter chats by agent, channel, status and tags or lead quality. Common views include “My chats”, “Unassigned”, “WhatsApp only”, “New today” or “Hot leads”, and you can save these filters as reusable views.

What analytics do I get from the omnichannel inbox?

You can see how many chats came in, how quickly your team replied, how many were closed and how each agent is performing. You can also look at simple outcomes, such as how many chats turned into qualified leads or solved issues.

Who is this omnichannel inbox designed for?

The inbox works for both ecommerce and non-ecommerce teams. Ecommerce brands use it for orders, returns and repeat purchases, while education, real estate, healthcare and service businesses use it for enquiries, appointments, follow-ups and ongoing support across channels.