Automate NPS & Feedback Flows

Automate feedback and NPS surveys on WhatsApp after purchases, support chats, or key moments, capture responses instantly, and follow up before customers churn.

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Rated 4.9 on G2 and Shopify App Store

Powering 1500+ businesses across 29 countries

Most Feedback Programs Fail Before They Start

Email surveys get ignored. Average response rates sit below 5%

Teams send feedback requests too late, after the experience fades.

Low NPS scores get flagged but no one follows up fast enough to save the relationship.

Responses trickle in across forms, emails, and tools without a singular single view.

A Feedback Program That Runs, Responds, and Recovers on Its Own

 Post-Purchase NPS on Autopilot

Trigger an NPS survey automatically after every order is delivered

Send a 0–10 scale question with quick-reply buttons — no links, no forms

Capture responses while the experience is still fresh in the customer's mind

Chatbot-Based Surveys That Feel Conversational

Replace static forms with a chat-style survey flow inside WhatsApp

Ask follow-up questions based on the score — dig deeper on low ratings automatically

Higher completion rates because it feels like a conversation, not a questionnaire

Automated Follow-Ups on Low Scores

Detect detractors the moment they respond with a low NPS score

Trigger an instant follow-up — an apology, a support handoff, or a recovery offer

Close the loop before a dissatisfied customer becomes a lost one

Segment Customers by NPS Score

Automatically tag promoters, passives, and detractors based on their response

Send promoters a referral ask or review request right after they rate you highly

Re-engage detractors with a personalised recovery journey — not a generic reply

Know Where Your Customer Sentiment Stands

One dashboard for all feedback

See NPS scores, response rates, and open replies in a single view. No jumping between tools.

Track score trends over time

Spot drops in NPS before they become churn. Identify which touchpoints are hurting loyalty.

Segment results by audience

Filter feedback by customer type, product, or journey stage. Find patterns that a blended score hides.

Response rate visibility

Know exactly how many customers received, opened, and replied to each survey. Optimise timing and messaging accordingly.

Detractor alerts in real time

Get notified the moment a low score comes in. Act within minutes, not after a weekly review.

See how we help our customers

AAYNA Clinic turns high-intent clicks into confirmed bookings with WhatsApp

Discover how AAYNA Clinic boosted patient bookings by 74%, cut no-shows by half, and achieved 91% campaign open rates with QuickReply.ai’s WhatsApp automation.

12%

less no-show rate

91%

broadcast open rate

23%

more conversion rate

Read More
Read More

AAYNA Clinic turns high-intent clicks into confirmed bookings with WhatsApp

Discover how AAYNA Clinic boosted patient bookings by 74%, cut no-shows by half, and achieved 91% campaign open rates with QuickReply.ai’s WhatsApp automation.

12%

less no-show rate

91%

broadcast open rate

23%

more conversion rate

Read More
Read More

How Farmley Used WhatsApp to Collect Consumer Insights and Generate 108x ROI

Discover how Farmley generated 216 orders through an incentivized survey campaign.

108.12x

ROI

216

Orders generated

₹162K+

Revenue

Read More
Read More

How QuickReply.ai Helped Khivraj Motors Sustain 99%+ WhatsApp Delivery

Discover how Khivraj Motors used QuickReply.ai as the operational backbone for timely promotional broadcasts across multiple automotive business lines.

99.27%

delivery rate across campaigns

42,559

Messages sent across the campaign sample

7,356

Unique engagements generated

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How Louzan Fashion’s Arabic WhatsApp Cart Recovery Journey Generated $349K+ Revenue

See how Louzan Fashion used Arabic WhatsApp cart recovery journeys with QuickReply.ai to recover abandoned orders and drive revenue at scale.

2,137

Orders

$349K+

Revenue

44,798%

ROI

Read More
Read More

How Estuary Recovered ₹11L+ in Revenue With a WhatsApp Welcome Popup Journey

See how Estuary generated ₹11.79L in revenue and 1,242 orders with a WhatsApp welcome popup journey that converted website visitors into buyers with 7,361% ROI.

1,242

Orders

₹11.79L

Revenue

7,361%

ROI

Read More
Read More

Here’s why thousands  of teams count on QuickReply

We partnered with QuickReply.ai to implement WhatsApp automation for our Agaro and LuvLap websites, and the experience has been excellent. Their ability to understand our business needs and deliver solutions within reasonable timelines, made the implementation process smooth and efficient. The WhatsApp automation has had a meaningful impact on both our sales conversion rates and overall customer journey.
Home & Living
To every problem, they have a solution. We came with different use cases and problem statements. At every junction, they guided us either with their suite of features or customized them for our needs. They always ensure great response time.
Health & Wellness
The platform is user-friendly, reliable, and offers excellent features for business communication. Their customer support is prompt and always helpful. Highly recommended for anyone looking to enhance their WhatsApp engagement!
Beauty & Personal Care
The team behind QuickReply has been incredibly supportive and responsive, guiding us through the setup process with ease. One of the most impressive aspects of QuickReply is its ability to facilitate quick and efficient responses to customer inquiries. The name itself is a testament to its speed and efficiency. We've noticed a significant increase in customer satisfaction since implementing QuickReply, as customers appreciate the prompt and helpful responses they receive.
Beauty & Personal Care
Appreciated the easy-to-navigate interface, convenience of accessible support, and ability to customize features for streamlined customer communication.
Beauty & Personal Care
The customer service is exceptionally prompt, which is the best part. While most apps have all the features, for us, being non-technical, the quick response from the technical and customer service team was a crucial factor in choosing Quickreply. The team is always ready to help and ensures things happen swiftly.
Food & Beverage
They are really good and helpful. I have been dealing with their customer support team and they are really attentive and explains very well the whole process.
Food & Beverage
It's a splendid product. They are affordable and do special customisations too! QR will make your WhatsApp Marketing Journey a pleasant experience. The team is super supportive, and they are always at their toes to get things done on time.
Jewellery & Accessories
The support team is incredibly accommodating, ensuring I grasped Quick Reply itself, but also the entire spectrum of operations on the platform. They dedicated the effort to tailor an abandoned cart strategy that perfectly suits my business.
Fashion & Apparel
Amazing tool, after trying 3-4 options we finally settled with Quickreply. Great support — quick response and helps with all the queries.
Health & Wellness
The app transformed message handling on Shopify with a user-friendly interface. Customer support from Utkarsh received particular praise for quick, attentive service and going beyond expectations to ensure customer satisfaction. The platform streamlines CTWA Ads and conversation organization.
Health & Wellness
We are using this app for 6 months now and it has been a good experience so far. The app is easy to use and the customer support is very prompt and helpful.
Home & Living

Frequently Asked Questions

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Frequently Asked Questions

What is WhatsApp NPS collection?

WhatsApp NPS collection lets you send Net Promoter Score surveys directly in a WhatsApp chat. Customers reply with a score — no forms, no links, no friction.

How does QuickReply automate feedback collection?

You set triggers once — after a purchase, delivery, or support interaction. QuickReply sends the survey automatically at that moment, without any manual effort from your team.

What happens when a customer gives a low NPS score?

QuickReply detects the low score instantly and triggers a recovery flow — an apology message, a support handoff, or a personalised offer — all without a human having to step in first.

How is WhatsApp feedback different from email surveys?

WhatsApp surveys see response rates of 40–47% on average. Email surveys rarely cross 5%. Customers respond faster because WhatsApp is already part of their day.

Can I segment customers based on their NPS score?

Yes. QuickReply automatically tags every respondent as a promoter, passive, or detractor. Each segment can be enrolled into a separate journey — referral ask, nurture flow, or recovery sequence.

Which industries can use WhatsApp feedback automation?

Any business that has customer interactions can use it — eCommerce, healthcare, education, real estate, travel, and more. If you have a post-purchase or post-service moment, you can collect feedback there.

Do I need a separate survey tool to collect NPS on WhatsApp?

No. QuickReply handles survey creation, delivery, response tracking, and follow-up automation in one platform. No third-party survey tool needed.

Can I track NPS trends over time?

Yes. QuickReply's dashboard shows your score movement over time, response rates, and segment breakdowns — so you always know where customer sentiment is heading.

Frequently Asked Questions

What is an omnichannel inbox for messaging?

An omnichannel inbox is a single place where your team can see and reply to all customer chats from channels like WhatsApp, your website messenger and Instagram, instead of jumping between different tools and tabs.

Which channels can I connect to this inbox?

You can connect WhatsApp, your web messenger and Instagram, so all new messages, replies and follow-ups from these channels show up in one shared inbox view.

Do I need a separate tool for each channel?

No. The idea of the omnichannel inbox is that your team can log in once, see every active chat across channels and reply from the same screen.

Can I use the same chatbot on WhatsApp, web messenger and Instagram?

Yes. The same chatbot logic can welcome users, answer common questions and collect details on all connected channels, with small tweaks where needed for each channel.

How does handover from chatbot to human work?

The chatbot starts the conversation, asks a few questions and collects context. When a person needs to step in, the chat moves to an agent in the same thread, with the full history visible so the customer does not have to repeat anything.

How does lead assignment work in the inbox?

You can set simple rules so new chats go to the right person or team based on channel, topic, tags or business rules. Each conversation has a clear owner, and agents can mark what happened at the end using simple outcomes.

Can I tag chats and sync that data to my CRM or other systems?

Yes. Agents can add tags and fill key fields inside the inbox. Those tags and fields can be synced to your CRM or other systems where you track leads, customers, students or patients, so records stay aligned.

What kind of filters are available in the inbox?

You can filter chats by agent, channel, status and tags or lead quality. Common views include “My chats”, “Unassigned”, “WhatsApp only”, “New today” or “Hot leads”, and you can save these filters as reusable views.

What analytics do I get from the omnichannel inbox?

You can see how many chats came in, how quickly your team replied, how many were closed and how each agent is performing. You can also look at simple outcomes, such as how many chats turned into qualified leads or solved issues.

Who is this omnichannel inbox designed for?

The inbox works for both ecommerce and non-ecommerce teams. Ecommerce brands use it for orders, returns and repeat purchases, while education, real estate, healthcare and service businesses use it for enquiries, appointments, follow-ups and ongoing support across channels.