Automate Appointment Bookings over Chat

Let customers book, confirm, and reschedule on WhatsApp and RCS. Reduce no-shows without manual follow-ups.

Rated 4.9 on G2 and Shopify App Store

Powering 1500+ businesses across 29 countries

Still Losing Customers to Missed Appointments?

Your staff spends hours calling leads just to confirm a single appointment slot.

Customers forget appointments because your reminder was a plain text no one reads.

Leads drop off when booking requires a form, a call, or a separate app.

Every no-show is a paid slot gone with no way to recover or reschedule in time.

The Complete Appointment Automation Stack on WhatsApp and RCS

Let Customers Book Without Leaving the Chat

Trigger a booking flow the moment a customer messages you

Show available slots with quick-reply buttons or WhatsApp forms

Auto-capture name, service type, date, and time without manual entry

Remind Customers Before They Forget

Send reminders at custom intervals, like 24 hours and 2 hours before the appointment

Include date, time, location, and a one-tap Confirm or Reschedule button in every reminder

Automatically follow up if a customer has not confirmed within a set time window

Handle Reschedules and Cancellations Without Your Team

Customers reschedule by tapping a button inside the reminder, no call needed

Cancelled slots trigger an automatic re-engagement message to the next waitlisted lead

Your team gets notified instantly so the calendar stays accurate in real time

Qualify Before You Confirm the Slot

Run a short pre-booking flow to collect service type, intent, and availability upfront

Auto-route qualified leads to a booking confirmation and others to a nurture sequence

Reduce wasted slots from low-intent inquiries across clinics, real estate, and education

Reach Every Customer on the Right Channel

Build your appointment journey once and run it on both WhatsApp and RCS

Automatically deliver on RCS for supported devices and WhatsApp for everyone else

Keep every customer on the same journey regardless of which channel they come from

Your Appointment Flow Automation in 5 Simple Steps

Customer Sends a Message

A customer messages your WhatsApp or RCS number. QuickReply triggers the booking flow instantly, day or night.

Chatbot Qualifies and Collects Details

The bot asks for service type, preferred date, and time. No forms. No back and forth with your team.

Slot Gets Confirmed Automatically

The customer picks from available slots and gets an instant booking confirmation with all details.

Reminders Go Out Without Manual Work

Timed reminders fire at 24 hours and 2 hours before the appointment. Every reminder includes a Confirm or Reschedule button.

Cancellations and Reschedules Are Handled in Chat

If a customer reschedules, the slot updates automatically. If they cancel, the next waitlisted lead gets notified.

AAYNA Clinic turns high-intent clicks into confirmed bookings with WhatsApp

Discover how AAYNA Clinic boosted patient bookings by 74%, cut no-shows by half, and achieved 91% campaign open rates with QuickReply.ai’s WhatsApp automation.

12%

less no-show rate

91%

broadcast open rate

23%

more conversion rate

Here’s why thousands of teams count on QuickReply.ai

It’s a splendid product. The platform is affordable and supports special customisations. We had cross-integration requirements with internal software, and everything worked smoothly. QuickReply makes WhatsApp marketing easy and reliable. The team is supportive and delivers on time. Highly recommended for small and growing businesses.

Yamini Beri

Growth & Digital Marketing

One of the finest products backed by a highly experienced team. They understand requirements quickly and implement fast. For teams with fewer employees who still want to scale customer interactions, QuickReply.ai is a strong solution.

Gaurav Kumar

Head of E-commerce

Just getting started, but the product already delivers solid responses. It works well across web and Facebook. The tech support team is responsive and helped answer all beginner questions quickly.

Richard Berry

Marketing Manager

QuickReply.ai has enabled us to run WhatsApp marketing at scale for promotions, cart recovery, and customer engagement. The chatbots and automations handle high volumes efficiently and significantly reduce manual intervention.

Anvita Rao

Head of Customer Relationship Management

The QuickReply team understands our needs and is genuinely helpful. Customer service is excellent, and Neha has done a wonderful job. The product helps us connect with customers easily, and the overall service experience has been impressive.

Bharti

Marketing Manager

The app has a user-friendly interface and efficient features that make communication effortless. What stands out is the customer service. The product simplifies CTWA ads and keeps conversations organised. QuickReply has become a core part of my daily workflow.

Dhiraj Jindal

Founder, Meadbery

For every problem, there is a solution. The team understands use cases deeply and customises features to match our needs. Customer service is taken seriously, with quick responses and reliable account management.

Deepak Aggarwal

Founder, Auric

QuickReply.ai is the WhatsApp marketing solution we were looking for. The support team is proactive and helps us understand features and capabilities clearly, enabling us to build a comprehensive WhatsApp marketing strategy.

Karan Pahwa

Founder, The Pillow Company

Frequently Asked Questions

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Integration with your tools

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Frequently Asked Questions

What is upsell and cross-sell automation?

Upsell and cross-sell automation sends product recommendations automatically after key customer actions. It helps brands promote add-ons, bundles, upgrades, or repeat-buy items on WhatsApp and RCS.

How does upsell automation work on WhatsApp and RCS?

It uses triggers like purchase, delivery, inactivity, or reorder timing. Based on these signals, the platform sends relevant product messages to the customer automatically.

When should brands send upsell or cross-sell messages?

The best time is when buying intent is still high. This can be right after purchase, near delivery, after delivery, or before the next reorder window.

What is the difference between upsell and cross-sell?

Upsell encourages the customer to buy a higher-value version or upgrade. Cross-sell promotes related or complementary products that go with what they already bought.

Can upsell automation improve repeat purchases?

Yes. It helps brands send timely reorder reminders and related product suggestions, which can drive more repeat orders from existing customers.

Can brands personalize upsell campaigns by customer behavior?

Yes. Campaigns can be based on past purchases, order value, product type, engagement, or customer segment, so the recommendation feels more relevant.

Why use WhatsApp and RCS for upsell automation?

Both channels are direct and attention-friendly. They help brands reach customers with product recommendations in a more immediate and conversational format.

Is upsell automation only useful after purchase?

No. It can also be used before reorder windows, during product replenishment cycles, or when customer behavior shows interest in related items.

Frequently Asked Questions

What is an omnichannel inbox for messaging?

An omnichannel inbox is a single place where your team can see and reply to all customer chats from channels like WhatsApp, your website messenger and Instagram, instead of jumping between different tools and tabs.

Which channels can I connect to this inbox?

You can connect WhatsApp, your web messenger and Instagram, so all new messages, replies and follow-ups from these channels show up in one shared inbox view.

Do I need a separate tool for each channel?

No. The idea of the omnichannel inbox is that your team can log in once, see every active chat across channels and reply from the same screen.

Can I use the same chatbot on WhatsApp, web messenger and Instagram?

Yes. The same chatbot logic can welcome users, answer common questions and collect details on all connected channels, with small tweaks where needed for each channel.

How does handover from chatbot to human work?

The chatbot starts the conversation, asks a few questions and collects context. When a person needs to step in, the chat moves to an agent in the same thread, with the full history visible so the customer does not have to repeat anything.

How does lead assignment work in the inbox?

You can set simple rules so new chats go to the right person or team based on channel, topic, tags or business rules. Each conversation has a clear owner, and agents can mark what happened at the end using simple outcomes.

Can I tag chats and sync that data to my CRM or other systems?

Yes. Agents can add tags and fill key fields inside the inbox. Those tags and fields can be synced to your CRM or other systems where you track leads, customers, students or patients, so records stay aligned.

What kind of filters are available in the inbox?

You can filter chats by agent, channel, status and tags or lead quality. Common views include “My chats”, “Unassigned”, “WhatsApp only”, “New today” or “Hot leads”, and you can save these filters as reusable views.

What analytics do I get from the omnichannel inbox?

You can see how many chats came in, how quickly your team replied, how many were closed and how each agent is performing. You can also look at simple outcomes, such as how many chats turned into qualified leads or solved issues.

Who is this omnichannel inbox designed for?

The inbox works for both ecommerce and non-ecommerce teams. Ecommerce brands use it for orders, returns and repeat purchases, while education, real estate, healthcare and service businesses use it for enquiries, appointments, follow-ups and ongoing support across channels.