Automate Your Support With Bots

Resolve more customer queries across WhatsApp, Instagram, Messenger, and RCS with instant answers, smart routing, proactive updates, and seamless agent handovers.

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Rated 4.9 on G2 and Shopify App Store

Powering 1500+ businesses across 29 countries

Your Support Is Broken and Your Customers Already Know It

Queries pile up faster than your team can handle them during peak hours, sale seasons, and weekends.

Every unanswered message is a missed chance to retain a customer who was ready to trust you.

Your agents spend most of their day answering the same ten questions on repeat.

Customers reach out on WhatsApp, Instagram, Messenger, and RCS — and most businesses are only catching half of it.

Fix Your Support Workflows Without Hiring More People

Answer Every Query Before It Becomes a Complaint

Answer Every Query Before It Becomes a Complaint

Set up flows that resolve FAQs, order status checks, and policy questions without agent involvement.

Trigger follow-ups automatically when a query is left unresolved beyond a set time.

Route the Right Query to the Right Person Instantly

Automatically categorise incoming queries into billing, delivery, returns, appointments etc.

Set escalation rules so complex queries reach a human agent without manually effort.

Assign conversations based on agent availability, language, or query priority.

Run Support Across WhatsApp, Instagram, Messenger, and RCS From One Place

Manage every incoming support conversation across all four channels from a single shared inbox.

Build one flow and deploy it across multiple channels without rebuilding from scratch.

Never miss a message regardless of which platform your customer prefers.

Collect Information Before the Conversation Even Starts

Use pre-chat flows to capture name, order ID, issue type, and contact details upfront.

Feed collected data directly into your CRM so agents have full context before they respond.

Reduce average handle time by eliminating the back-and-forth of basic information gathering.

Keep Customers Informed Without Anyone Pressing Send

Send automated updates for order status, ticket progress, appointment confirmations, and payment receipts.

Trigger proactive messages when something changes — a delay, a cancellation, a resolution.

Let customers track, reschedule, or escalate directly within the chat without calling or emailing.

Query In, Resolution Out

No-code flow builder

Map your entire support workflow visually without writing a single line of code.

AI resolves, humans close

Routine queries get automated, complex ones reach the right agent with full context.

Spot gaps, fix flows

See where conversations drop off and update flows in real time.

Train it on your business

Feed it your FAQs, policies, and product docs and it responds accordingly.

One inbox, every channel

WhatsApp, Instagram, Messenger, and RCS — all in one place.

See how we help our customers

AAYNA Clinic turns high-intent clicks into confirmed bookings with WhatsApp

Discover how AAYNA Clinic boosted patient bookings by 74%, cut no-shows by half, and achieved 91% campaign open rates with QuickReply.ai’s WhatsApp automation.

12%

less no-show rate

91%

broadcast open rate

23%

more conversion rate

Read More
Read More

AAYNA Clinic turns high-intent clicks into confirmed bookings with WhatsApp

Discover how AAYNA Clinic boosted patient bookings by 74%, cut no-shows by half, and achieved 91% campaign open rates with QuickReply.ai’s WhatsApp automation.

12%

less no-show rate

91%

broadcast open rate

23%

more conversion rate

Read More
Read More

How Farmley Used WhatsApp to Collect Consumer Insights and Generate 108x ROI

Discover how Farmley generated 216 orders through an incentivized survey campaign.

108.12x

ROI

216

Orders generated

₹162K+

Revenue

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How QuickReply.ai Helped Khivraj Motors Sustain 99%+ WhatsApp Delivery

Discover how Khivraj Motors used QuickReply.ai as the operational backbone for timely promotional broadcasts across multiple automotive business lines.

99.27%

delivery rate across campaigns

42,559

Messages sent across the campaign sample

7,356

Unique engagements generated

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How Louzan Fashion’s Arabic WhatsApp Cart Recovery Journey Generated $349K+ Revenue

See how Louzan Fashion used Arabic WhatsApp cart recovery journeys with QuickReply.ai to recover abandoned orders and drive revenue at scale.

2,137

Orders

$349K+

Revenue

44,798%

ROI

Read More
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How Estuary Recovered ₹11L+ in Revenue With a WhatsApp Welcome Popup Journey

See how Estuary generated ₹11.79L in revenue and 1,242 orders with a WhatsApp welcome popup journey that converted website visitors into buyers with 7,361% ROI.

1,242

Orders

₹11.79L

Revenue

7,361%

ROI

Read More
Read More

Here’s why thousands  of teams count on QuickReply

We partnered with QuickReply.ai to implement WhatsApp automation for our Agaro and LuvLap websites, and the experience has been excellent. Their ability to understand our business needs and deliver solutions within reasonable timelines, made the implementation process smooth and efficient. The WhatsApp automation has had a meaningful impact on both our sales conversion rates and overall customer journey.
Home & Living
To every problem, they have a solution. We came with different use cases and problem statements. At every junction, they guided us either with their suite of features or customized them for our needs. They always ensure great response time.
Health & Wellness
The platform is user-friendly, reliable, and offers excellent features for business communication. Their customer support is prompt and always helpful. Highly recommended for anyone looking to enhance their WhatsApp engagement!
Beauty & Personal Care
The team behind QuickReply has been incredibly supportive and responsive, guiding us through the setup process with ease. One of the most impressive aspects of QuickReply is its ability to facilitate quick and efficient responses to customer inquiries. The name itself is a testament to its speed and efficiency. We've noticed a significant increase in customer satisfaction since implementing QuickReply, as customers appreciate the prompt and helpful responses they receive.
Beauty & Personal Care
Appreciated the easy-to-navigate interface, convenience of accessible support, and ability to customize features for streamlined customer communication.
Beauty & Personal Care
The customer service is exceptionally prompt, which is the best part. While most apps have all the features, for us, being non-technical, the quick response from the technical and customer service team was a crucial factor in choosing Quickreply. The team is always ready to help and ensures things happen swiftly.
Food & Beverage
They are really good and helpful. I have been dealing with their customer support team and they are really attentive and explains very well the whole process.
Food & Beverage
It's a splendid product. They are affordable and do special customisations too! QR will make your WhatsApp Marketing Journey a pleasant experience. The team is super supportive, and they are always at their toes to get things done on time.
Jewellery & Accessories
The support team is incredibly accommodating, ensuring I grasped Quick Reply itself, but also the entire spectrum of operations on the platform. They dedicated the effort to tailor an abandoned cart strategy that perfectly suits my business.
Fashion & Apparel
Amazing tool, after trying 3-4 options we finally settled with Quickreply. Great support — quick response and helps with all the queries.
Health & Wellness
The app transformed message handling on Shopify with a user-friendly interface. Customer support from Utkarsh received particular praise for quick, attentive service and going beyond expectations to ensure customer satisfaction. The platform streamlines CTWA Ads and conversation organization.
Health & Wellness
We are using this app for 6 months now and it has been a good experience so far. The app is easy to use and the customer support is very prompt and helpful.
Home & Living

Frequently Asked Questions

You’re in good company

Trusted by brands across industries, geographies, and sizes, including those servicing both B2B and B2C markets.

Security you can trust

As a data company, we understand the importance of keeping your company’s data secure.

Integration with your tools

Seamlessly connect the database and applications you rely on to scale your business.

Frequently Asked Questions

What kinds of businesses can use support automation on QuickReply?

Any business that receives customer queries at scale. eCommerce brands, healthcare clinics, education institutes, real estate agencies, travel companies, and automotive businesses all use QuickReply to automate support workflows.

Which channels can I automate support on?

WhatsApp, Instagram, Messenger, and RCS. You can build one flow and deploy it across all four channels from a single platform.

Do I need a technical team to set this up?

No. QuickReply's journey builder is fully no-code. Your support or marketing team can build, test, and update flows without engineering support.

Can the bot handle queries in multiple languages?

Yes. You can configure flows in multiple languages based on your customer base and geography.

What happens when the bot cannot resolve a query?

It escalates automatically to the right human agent with the full conversation history attached so the customer never has to repeat themselves.

Can I connect QuickReply to my existing CRM or helpdesk?

Yes. QuickReply supports custom integrations with your existing tools so customer data flows seamlessly across your stack.

Is this only for eCommerce businesses?

No. Any business that manages inbound customer queries — regardless of industry — can set up and benefit from support automation on QuickReply.

How quickly can I go live?

Most businesses have their first support flow live within a day of onboarding.

Frequently Asked Questions

What is an omnichannel inbox for messaging?

An omnichannel inbox is a single place where your team can see and reply to all customer chats from channels like WhatsApp, your website messenger and Instagram, instead of jumping between different tools and tabs.

Which channels can I connect to this inbox?

You can connect WhatsApp, your web messenger and Instagram, so all new messages, replies and follow-ups from these channels show up in one shared inbox view.

Do I need a separate tool for each channel?

No. The idea of the omnichannel inbox is that your team can log in once, see every active chat across channels and reply from the same screen.

Can I use the same chatbot on WhatsApp, web messenger and Instagram?

Yes. The same chatbot logic can welcome users, answer common questions and collect details on all connected channels, with small tweaks where needed for each channel.

How does handover from chatbot to human work?

The chatbot starts the conversation, asks a few questions and collects context. When a person needs to step in, the chat moves to an agent in the same thread, with the full history visible so the customer does not have to repeat anything.

How does lead assignment work in the inbox?

You can set simple rules so new chats go to the right person or team based on channel, topic, tags or business rules. Each conversation has a clear owner, and agents can mark what happened at the end using simple outcomes.

Can I tag chats and sync that data to my CRM or other systems?

Yes. Agents can add tags and fill key fields inside the inbox. Those tags and fields can be synced to your CRM or other systems where you track leads, customers, students or patients, so records stay aligned.

What kind of filters are available in the inbox?

You can filter chats by agent, channel, status and tags or lead quality. Common views include “My chats”, “Unassigned”, “WhatsApp only”, “New today” or “Hot leads”, and you can save these filters as reusable views.

What analytics do I get from the omnichannel inbox?

You can see how many chats came in, how quickly your team replied, how many were closed and how each agent is performing. You can also look at simple outcomes, such as how many chats turned into qualified leads or solved issues.

Who is this omnichannel inbox designed for?

The inbox works for both ecommerce and non-ecommerce teams. Ecommerce brands use it for orders, returns and repeat purchases, while education, real estate, healthcare and service businesses use it for enquiries, appointments, follow-ups and ongoing support across channels.