What is it?

The SuperLemon WhatsApp plugin lets online businesses add a WhatsApp live chat button for customer support, send automated & manual abandoned cart recovery, order and delivery notifications and more to enhance customer service. Using the WhatsApp Chat button, business owners can provide fast and simple customer support and increase referral sales with the WhatsApp Share button. With the app, businesses can enable store visitors to chat with them easily, and send outbound messages via WhatsApp, manually or automatically, making the shopping experience easier for the customers as well as the business.

Why is it needed?

E-commerce businesses can let their customers use the SuperLemon WhatsApp plugin to send messages, get instant answers to their questions, and position orders from WhatsApp, right from the store, product, or cart page. With all of the resources required for a customised, safe, and trustful channel, online businesses can reach a whole new level of engagement with WhatsApp.

The plugin comes with the following features to help online businesses reach more people, and provide faster service to their customers.

·        WhatsApp chat

E-commerce websites can add a live chat button to their pages, with the SuperLemon WhatsApp plugin, that connects them to their customers through WhatsApp. It comes with a range of beautiful button designs, options for selecting active hours, a greetings widget, and is fully customisable in terms of CTA text, button position, the pages on which it is displayed, and whether it is displayed on mobile or desktop. The plugin supports multiple numbers, and up to five different support agent numbers can be added, allowing the visitors choose who they talk to based on their requirements.

·        Abandoned cart

Businesses can recover abandoned carts with high conversion rate using WhatsApp. The app comes with cart recovery message templates with dynamic variables, automatically applicable discounts, tags, filters, and mobile and desktop support to help improve the customer’s experience and optimise conversion rate.

·        WhatsApp share

SuperLemon lets businesses add a WhatsApp share button to let the customers refer the store to their friends and family easily via WhatsApp. Some stores also like to add rewards or loyalty points when customers use the button, helping them reach more audiences. The button design, position, size, and message body can all be customised to suit the business’ needs

·        Analytics

The SuperLemon WhatsApp plugin lets provides its users with analytics related to the use of these buttons. Businesses can see how many times they have been used, when they have been used, and whether or not they were actually helpful. This helps businesses make decision to take necessary action to further increase efficiency and conversion rate.

The plugin lets businesses use automated messages and templates for sending notifications regarding abandoned cart recovery, order confirmation, and delivery updates and send them to the customers via WhatsApp, potentially reducing calls and queries to customer support. Using WhatsApp for all the above functions can help businesses make it easier for their customers to contact them and stay updated, aiding in customer satisfaction and retention.