What is Heyday?
Heyday is a retail customer messaging application that blends conversational Artificial Intelligence’s strength with the business employees’ human touch to offer five star customer interactions at scale. With AI powered chat, it assists merchants in selling and providing support twenty-four hours a day, seven days a week. The Heyday network works with global brands like Lacoste, Decathlon, DAVIDsTEA, and Danone, to go beyond basic ticketing systems to let business owners sell products and services with ease. Business owners do not need any coding skills to use the live chat and AI automation. After installation, Heyday's AI chat comes out of the box and is ready to function for any business almost in an instant.
E-commerce websites need chat assistants just like physical retail stores need salespersons. In order to please their customers and attract new ones, businesses need to provide easy access and efficient communication to them. Plus, customer support is one of the major factors affecting the customers’ shopping experience with the website. Because it is an all day service, and questions and queries are redundant, it is best for businesses to carry out customer support conversations through automated AI, which is exactly what Heyday provides. The application comes with multiple benefits and features that help businesses provide the best customer support to their shoppers.
Heyday provides business owners with a platform where all their customer conversations can be managed, making the process more organised and manageable. Businesses can offer more goods and provide round-the-clock service to their consumers on any platform that they prefer. Heyday lets businesses chat directly from their website, Facebook Messenger, Google Business Messages, WhatsApp, and other similar platforms. This makes the business more accessible and convenient for the customers and definitely proves helpful in growing their consumer base.
Heyday seamlessly integrates with business stores and apps that helps them provide unforgettable, authentic, and culturally meaningful conversational experiences to their global audiences and customers. With over twenty available integrations, Heyday lets businesses power up their chat boxes and stay in touch with more people.
Heyday lets business owners track and evaluate their team's results, customer satisfaction ratings, average response time, and more, to help them make more informed decisions regarding their customer support. The app collects data from customers based on their experiences and prepares analysis and statistics that prove to be helpful in business decision making.
More often than not, repetitive, time-consuming questions burden customer service teams. Heyday lets businesses tackle this problem by automating answers to frequently asked questions and free up their team with the AI chatbot. This saves a lot of time in the long run for both–the businesses and the customers.
An automated chat bot has become a must have for e-commerce websites, especially today with the number of online shopping platforms growing. Customers prefer websites that resolve their queries as quickly as possible to help them proceed with their orders. Heyday helps businesses set up a customer support assistant that does just that.