Returns Management System

What is the Returns Management System?

RMS monitors, regulates and processes returns. It integrates with any Shopify store and ensures a seamless and automated return experience. RMS aims to make the requesting and returning process for the customers as well as the request filing and handling process for business owners much easier and faster.

Why RMS?

The online shopping scene has changed rapidly. E-commerce businesses have reached a tipping point, with a major percentage of the adult population shopping online. Based on different experiences with the many online retailers they actively shop with, customers have developed a baseline expectation of what a successful experience should be like. Along with the availability, product quality, accessibility, and other similar aspects, the option and process of making returns also has a huge impact on the customer’s experience with the store. Thus, it is important for e-commerce websites to be able to manage and carry out these processes efficiently.

With the number of customers increasing day by day, it is evident that returns and return requests will take a hike as well. It is not possible to manage these processes manually. RMS helps in handling these return requests and makes it easier for the retailers to organise and manage all of them in one place, so that they can provide their customers with the best experience. RMS comes with a number of benefits.

Easy to use

RMS makes the return experience easier for the customer as well as the business owner. It provides the customer with an easy to use interface to create a return request. IT helps the business owner keep track of all return requests along with item status, quantity, return reasons, etc. all in one place along with informative graphical reports.

Prepaid shipping labels

The app lets the admin generate and send prepaid shipping labels to the customers and let them print the labels without any extra support.

 Automation

Managing return requests is not a simple task. It involves a number of steps like verifying the validity of the request (having a valid reason, making the request in time, etc.), sharing return and refund policy with the customer, sharing return status, etc. This would consume a lot of the business’ time and labour if done manually. The app automates the whole process, saving time and also preventing any errors.

 Returning multiple products

RMS allows the customers to make return requests for multiple products at once, making the experience much simpler and desirable to them.

 Customisation

RMS lets businesses set up their return processes according to their needs, by letting them set custom return reasons and item statuses.‍

Terms and conditions

Businesses are free to set up their terms and conditions related to return requests with RMS. This includes setting up a time window and other conditions to validate the return requests. This protects businesses from any sort of return abuse or exploitation.

Returns Management System brings about a sense of professionalism when it comes to managing return requests in an e-commerce website. It helps in organising and carrying them out, all the while ensuring a better experience to the customers.