Top 10 Shopify Apps For Live Chat and Messaging
Alive chat feature on your online store can really help boost revenue and turn more visitors into customers. Being able to chat personalizes the experience for them and encourages them to make the right purchase, making it one of the most important features in the ecommerce websites. Customers get prompt gratification when they can chat with someone on the team, address concerns with an order, or even negotiate delivery options. Chat apps for Shopify can assist you in developing a professional interaction with your potential and existing consumers. Here is a list of top ten apps that can help you integrate a live chat and messaging feature into your website, to enhance your customers’ experience.
WhatsApp Chat + Abandoned Cart
The SuperLemon WhatsApp plugin lets online businesses add a WhatsApp live chat button to their website. It integrates with Shopify stores and lets business owners support their customers through WhatsApp. The plugin comes with numerous customisable features like a live chat button, a WhatsApp share button, and button usage analytics, which can be used to keep the customers updated with their order and delivery status, provide customer support and increase the number of referral sales. Up to five different customer support agent numbers can be added using this app, letting customers choose who they want to talk to based on their needs.
WhatsApp Chat + Abandoned Cart
The SuperLemon WhatsApp plugin lets online businesses add a WhatsApp live chat button to their website. It integrates with Shopify stores and lets business owners support their customers through WhatsApp. The plugin comes with numerous customizable features like a live chat button, a WhatsApp share button, and button usage analytics, which can be used to keep the customers updated with their order and delivery status, provide customer support and increase the number of referral sales. Up to five different customer support agent numbers can be added using this app, letting customers choose who they want to talk to based on their needs.
Live Chat, Chatbot, Cart Saver
Chatra live chat, chatbot and cart saver is a cloud-based live chat application that allows businesses to let customers ask a question or start a conversation with all visitors automatically. It integrates with Front, Help Scout, Slack, Zapier, Webhooks, Facebook, and more and comes with numerous customizable features like visitor data collection, chatbox, real time visitor list, automated messages, chat history, read receipts, agent details, typing indicators, file transfer, group chats, visitor banning, chat ratings and more to help businesses provide visitors with the expertise and information they need. It also integrates with Google Analytics and provides chat and conversion reports so that businesses can analyze the efficiency of the chat system and support agents.
Tone SMS Marketing
The tone SMS marketing gives online stores their own team of live agents who use artificial intelligence to instantly answer questions, make recommendations and provide deals to personalise the customers’ experiences. It integrates with Kustomer, Klavio, Zendesk, Gorgias, Recharge and Flow. It lets e-commerce websites automate their SMS campaigns, order updates, offer notifications, abandoned cart recovery, and other similar functions through text, and also receive analytics to monitor how their campaigns and features are performing. Real human agents engage, inform, and turn website visitors into customers with quick replies which results in higher conversion rates, more orders and enhanced LTV.
Tidio – Live chat and chatbot
Tidio is an all-round communication and marketing tool that helps in the growth and development of e-commerce websites. It integrates with GetResponse, Zendesk, Mailchimp, Google analytics, Zapier and more, and lets businesses add live chat, bots and marketing automation to their websites. The app can be set up in just a few minutes, and help businesses simplify their communication with the customers, use chatbots for completing customer requests, and stay in constant touch with them. It brings live chat, email and Messenger communication into a single channel, and comes with multiple features and benefits to help e-commerce stores improve their customer service and retention, including automated chatbot, customisable layouts, analytics, 24-hour support agent, and multiple language support.
Tawk.to live chat
Tawk.io is a live chat app that allows online businesses to track and communicate with website visitors, reply to support tickets, and create a help centre where customers can help themselves. The app integrates with Zapier, Wordpress, Google Analytics and Webhooks and can help e-commerce websites in improving the efficiency with which the online customer engagement experience is managed, and allows numerous websites and agents to communicate with visitors on the business website from a single dashboard interface. It collects customer data from interactions and website activity, and organises them in one place for businesses to see and analyse the performance of content on their website, helping them improve customer experience and increase conversion rate.
Facebook chat box
Autoketing’s Facebook chat box is one of the best live chat applications that lets business owners connect with people across the globe through Facebook Messenger. It integrates with Facebook Messenger, marketing kit, and product feed and comes with a number of features to make the experience easier for customers, and generate more revenue for the businesses. The app’s chatbot can be set up with automated messages with greetings, subscription popups, order confirmation, FAQs, order status updates, discount and offer notifications, and abandoned cart notifications to ensure quick query resolution and maximum reach. It can also build a customer list and promote marketing campaigns through messenger.
Octane AI is a platform that allows businesses to create quizzes, automate Facebook Messenger and SMS messages, and use opt-in tools to increase conversions, opt-ins, AOV, ROAS, and sales on their website. It integrates with e-commerce stores, Klaviyo, Yotpo, Gorgias, Recharge, Privy, Justuno and more to help businesses connect with their customers and boost sales and customer relations. It comes with various automated, time-saving features through built in builders to create quizzes, SMS and Facebook messages, and opt in tools that interact with the customers to collect data that can help customize recommendations and campaigns for them to maximize sales.
Tobi is an automated SMS and Messenger marketing tool that integrates with e-commerce businesses and numerous messaging apps and tools including SMS. Facebook messenger, ReConvert, and more. The app lets business owners set up automatic messages to be sent at the right time to the customers. These messages can include welcome messages, promotional messages, order status notifications and more to retain existing customers and attract new ones, while convincing them to make more purchases with the website. Tobi also provides reports and insights related to customer data that can help business owners form analyses and take necessary steps to improve their customer relations and grow their business.
Heyday is a modern live chat solution that incorporates artificial and human intelligence to provide the ultimate customer experience through highly personalised customer conversations. It comes with numerous features that let business owners automate most of the customer support process on their websites. It lets e-commerce websites set up a customised chat assistant with no coding. Heyday aims to help businesses save time by automating frequently asked questions and please their customers with quick and accurate replies to their queries. Heyday integrates with over twenty different apps so that businesses can approach customers on multiple platforms and also provides them with analytics that can be used for improving their services.
Any business's backbone is customer service, and live chat is one of the quickest and simplest method to enhance it. The apps mentioned above come with features that allow you to provide immediate customer service, become more proactive, and provide self-help content to visitors. They can truly assist your company in increasing conversion rates and generate higher revenue.