Return & Exchange Assistant

What is ReturnGo?

The ReturnGo app is a return and exchange assistant that uses cutting-edge technology – ReturnScore, to solve the e-commerce returns issue. It seeks to prevent traditional returns, which result in expensive refunds, all the while increasing top-line revenue. It connects each shopper's return request with personalised deals, converting any refund request into a repurchase.

The ReturnScore technology works behind the scenes and gives customers an immediate spending power after taking three simple steps – choosing a return reason, answering a few questions and finally getting store credit offers.

In other words, customers who request a refund will be asked to give a reason for the return and answer a few follow-up questions. They will then be given store credits for holding the product, donating it, or returning it later, along with some other options based on their answers and available data.

ReturnGo aims at:

·        Allowing online retailers to recoup return costs.

·        Provide the best possible customer experience.

·        Transform returns into revenue.

·        Engage customers through loyalty offers and a quick and consistent user interface.

·        Help to transform customers into repeat customers and achieve loyalty by delivering a positive experience.

Why ReturnGo?

ReturnGo is the only application that uses data to determine the value of a customer's request in terms of store credit. The app’s algorithm generates a range of choices for the customers, allowing them to settle on the option they find best. It can help boost customer loyalty and generate a good return and exchange experience. In case a customer is not happy with the options provided to them, they can still opt to proceed with their return request.

ReturnGo can help any e-commerce business reduce their returns and turn them into revenue. The application comes with the following benefits:

Easy installation and use

With ReturnGo, there is no manual installation required. It can be easily integrated with any Shopify store without any extra code and provides a simple and easy to use user interface to the customers. 

International

ReturnGo works with and supports every language and currency. This makes stores more widely accessible and understandable.

Automation

Artificial Intelligence used in ReturGo makes it easier to manage and deal with customer returns through automation. The algorithm provides the customers with a range of choices and steps to proceed without any manual help.

Increased revenue

ReturnGo’s main aim is to reduce returns and convert them into revenue. It provides the customers with personalised options and a store credit option in order to ensure maximum profit for the store.

Customer experience

ReturnGo provides a customised, user friendly experience to the customers and helps retain them. The number and type of options and the easy to use interface keep the customers coming back to the website for more.

Returns abuse prevention

ReturnGo protects businesses from returns abuse without compromising customer experience by keeping track and providing alternative solutions that genuine customers might switch to.

ReturnGo’s Artificial Intelligence solution encourages consumers to cancel refund requests and prevents return fraud. As a result, businesses can easily raise their income and lower their churn rate.