What is the AfterShip Order Tracking and SMS app?
The AfterShip Order Tracking and SMS app lets business owners manage their shipments and keep their customers updated about the status of their orders effortlessly. It is designed to help businesses provide their customers with the best post purchase experience. It connects online businesses with more than seven hundred courier services from around the world to help them expand their business to multiple locations. In addition to this, the app also makes order tracking easier by organising all order and customer related data in one place easily accessible to the business.
Why is it needed?
It has become essential for online businesses to incorporate an order tracking system for their customers. Buyers prefer to know the status of their order and package after placing them. AfterShip Order Tracking and SMS helps online businesses keep the customers updated with this information without them having to contact the support team again and again. The availability of order tracking and being updates about the order status is an important part of the customer’s post purchase experience, and AfterShip makes it easy for the business owners to provide It to them with the following features.
· Shipment visibility
The app provides business owners with the ability to monitor all shipment and order tracking information, all organised in one place. This can help them keep record, and resolve shipment related incidents easily. The app instantly integrates with a large number of carriers from around the world and display the data in one place with automated tracking.
· Branded tracking page
The AfterShip order tracking and SMS app lets business owners build a fully customisable tracking page according to their preferences. Everything from page layout, design and content can be changed according to the website, increasing brand awareness and providing the customers with a personalised experience. Customers visit the tracking page multiple times after placing their order. Various other marketing aspects like product recommendations, offers and discounts, etc. can be added to this page to drive encourage more visits and purchases.
· Shipment notifications
AfterShip lets online businesses keep their customers updated with notifications regarding their order shipment and delivery to help gain the customer’s trust, and avoid queries to the support team. Offers and website updates can be embedded in these notifications to drive more traffic and encourage further purchases from existing customers.
· Track button
The app can help e-commerce websites add a tracking widget on the website itself, where tracking number can be entered to instantly check the shipment status or an order. This makes it easier for customers to see where their package is, and drives website visits and growth.
AfterShip provides business owners with detailed analytics that help them monitor shipping performance, and make necessary improvements. Businesses can work on optimising their logistics by evaluating various aspects like delivery rate, delivery time, and courier performance. The tracking page also comes with analytics that helps businesses measure their customer engagement and measure the performance of their marketing campaigns.
Superb service and customer support! Thank you so much for all your help. We are continuing to try the service and will take a decision
Seems to be tracking orders well. Sometimes, however, the courier services is incorrectly identified by Aftership in which case you have to manually change it. Kinda beats the point of an automated tracking dashboard but it's not very cumbersome to do on occasion. Customer support is responsive as well.
Love this app for checking shipments after they have shipped. Allows us to stay on top of the customer experience and ensure each person is taking care of! Customer service is fantastic too!