What is Gorgias?
Gorgias is a multi-channel ecommerce helpdesk that helps online business owners transform customer care into a revenue generator. It links all business applications and communication networks to give support agents a unified view of their customers and allows merchants to handle all of their support from a single location. The app is specially designed for e-commerce and aims to help online business owners improve their customers’ experiences by providing quick and efficient help and support, all the while saving time and generating revenue for the business.
E-commerce businesses have multiple people interacting directly with customers, every day. It can be difficult to know who is already dealing with a customer if this takes place across many different email accounts with many different individuals.
Gorgias’ systems put all of these together in one place, allowing businesses to cross-reference and use multiple conversations to improve customer experience. It provides business’ customer service teams with an all-in-one help desk experience through email, live chat, phone, Facebook, Instagram, and the contact us page in one view, allowing business owners to streamline their support tickets, and save time and money.
The app comes with a number of benefits and features that help businesses generate revenue by improving their customer service.
• Multiple channels
Gorgias lets business owners provide customer support on every customer relationship management channel, all in one helpdesk. They can manage conversations from email, live chat, phone, and social media sites, and also see the entire history of live chat and messages in one place. In addition to this, the app also lets business owners manage conversations from multiple stores in the same place.
• Better and faster support
With all support tickets centralised in one place, Gorgias lets businesses enhance their customer support by making it faster and more efficient. They can make sure all of the customer’s information is visible when talking to them and edit orders, change subscriptions, and issue refunds, without having to leave the helpdesk.
• Automated responses
The app helps business owners save time by automating repetitive tasks related to customer support. These include tasks ranging from answering frequently asked questions, to completely closing out tickets.
• Increase conversions
With Gorgias, business owners can use Live Chat to communicate with customers who are using their website, and see the pages that they are on and their purchasing history. They can also activate live chats and communication forms on key pages, like the welcome page or checkout page, to boost conversions.
• Customer engagement
Gorgias lets businesses interact with potential customers even before they visit their website, through various social media platforms and advertisements. Customers asking about their goods on their advertisements and social media posts can be responded to, increasing sales and ad effectiveness.
Gorgias aims at helping online business owners by increasing their conversion rates and turning website visitors into customers by giving them a personalised experience. They can also keep track of all sales made by support agents through text messages, social media responses, and website live chat conversations.