About Helpdesk Support & FAQ‑UVdesk
UVdesk is a complete helpdesk for merchants on Shopify. It helps the merchants efficiently streamlining the entire support process. They can comfortably handle all the customer queries coming from various channels in one place. Furthermore, it has a powerful integration with Shopify which helps in checking order details for real-time order validation and connect multiple Shopify stores. Also, the merchants don’t need to leave the Shopify Admin panel to view previous inquiry details of customers. It is a one-place solution for online merchants.
Why a good helpdesk software is needed by e-commerce companies?
It is important to keep customers happy in eCommerce to make sure they remain loyal to your brand. With a growing business, queries also increase which puts pressure on the customer support team. The customers get frustrated if they don’t receive effective resolution quickly. Therefore, every e-commerce enterprise needs to be well-equipped to deal with a huge number of tickets effectively. A shared inbox is enough if your team receives only a few enquiries in a day. While a growing e-commerce business requires more. UVdesk is a great option for such businesses! It has many unique features which makes it a hit amongst e-commerce enterprises.
Key features of UVdesk
- UVdesk permits third-party integrations as well as integrations for the merchants as well. This cloud-based helpdesk is super useful for an e-commerce business as it can be customised to fit any requirement. You can customise everything to suit the style and tone of your brand.
- UVdesk helps in reducing the response rate time. The team can see the details of the customer and order right next to the ticket. The process can be automated by using UVdesk workflow which helps in reducing the response time tremendously.
- One major problem that the support team of every e-commerce enterprise faces is a repetitive inquiry which puts unnecessary pressure on them. UVdesk saves time by sending prepared responses to repeated queries. With this software, your team can prioritize tickets and give more importance to tickets that require personalised support.
- With the help of knowledgebase, an online library of information individuals can help themselves.
- UVdesk helps enterprises to work from a single dashboard by integrating all social media channels into one- Facebook, Twitter, Youtube, Disqus, email, etc. It doesn’t matter whether your customer chooses to contact you via social, media, email, telephone, live chat or web form, all tickets are collectively displayed on one interface. This feature makes it more convenient for your team to collect and respond to queries in time.
- UVdesk supports almost all the major marketplaces like e-Bay, Amazon, etc. Merchants can make use of pre-defined templates, reporting and automated workflow which saves time and energy.
- It allows the customers to send an instant query from the Shopify front panel with Binaka, a light-weighted app. Your customers are happier if they can ask a question without any problem. Quick response builds trust in customers.
UVdesk can connect to 50+ apps-
- Utility apps
- Apps for Ticket Management
- Single Sign-On Apps
- Marketplace Apps
- Seller Central Messaging App
- Apps for eCommerce
- Apps for translation
Mil Genial Uruguay
Incredible support, great brought! Thank you
It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System. 2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about) 3. Automated Replies to the customer queries 4. You can even write and manage the tasks from UV Desk 5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder 7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.
Good app we highly recommend this for those who need a ticketing system. Thank you for assisting us.