What is it?

Chatra live chat, chatbot and cart saver is a cloud-based live chat application that allows businesses to either wait for customers to ask a question or start a conversation with all visitors automatically. It has a group chat feature that allows various staff, account managers, and product specialists to cooperate in the same chat window. It allows companies to provide consumers with the expertise and information they need without having to pass the conversation to someone else or ask them to wait. The group chat tools can also be used as a training opportunity, allowing new workers to get hands on experience while being supervised by more experienced employees.

Why is it needed?

E-commerce business owners can use the Chatra live chat to answer questions and address issues, helping guests and assisting them in placing an order. The app comes with numerous features that can be added to a business website to help increase conversion rates and customer satisfaction.

·        Visitor information

The app lets business owners collect visitor’s data in detail to help them personalize their experience and provide them with better options. This data is collected as soon as customers start using the chatbox and includes information like which page they are on, their location, and the type of device they are using. The app also provides a real time visitor list to the business, with their location and cart details and lets them start a conversation. This lets businesses reach out to visitors from a specific location or those who have added products to their Shopify cart, and encourage them to become customers, increasing the conversion rates.

·        Chat features

The Chatra chatbot lets businesses automatically send a message to a visitor with a question or an offer, along with several reply options, and keep the conversation alive until the visitor asks to contact an agent, or decides to make a purchase. The other features include access to chat history, read receipts, agent details, typing indicators, file transfer, group chats, visitor banning, chat ratings and more, to make the experience smoother and easier for the customers, as well as the support agents.

·        Analytics

The app includes Google Analytics integration, which allows users to analyze data based on different events. It provides business owners with chat and conversion reports to monitor whether communication is being carried out efficiently, and if it is really helping in conversion rate optimization. They can decide to make necessary changes to make the process better and aid in customer satisfaction and retention.

The app’s features can all be customized to fit every business uniquely. It works on a number of different devices and with multiple languages to ensure maximum reach and accessibility. It can help businesses stay in constant touch with their customers to solve their queries, help them make purchasing decisions, and gain their feedback. Businesses, on the other hand, can use the collected data to personalize the customers’ experiences, increase conversion rates and revenue, and build customer satisfaction and retention.