What is Re:amaze?
Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help centre platform made specially for e-commerce websites, perfect for Shopify. It lets you unify e-mail, Facebook Pages, Facebook messenger, Twitter, Instagram, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared team inbox, and helps you enhance your customers’ experience with the best tools. Easy access and effective communication are key in satisfying your customers and reeling in new ones. Amaze your customers with Re:amaze.
Re:amaze is one of the top-rated support channels on Shopify, Shopify Plus, Big Commerce, and Woo Commerce, and currently serves over five thousand e-commerce brands in more than a hundred countries.
Thousands of e-commerce merchants rely on Re:amaze to provide their customers with timely answers, support and effective conversations, and more and more get added to this base every day! Businesses tend to prefer Re:amaze because of the various features it avails. These include, but are not limited to, managing multiple stores, boosting sales, conversion, retention, the best rated merchant support, access to Shopify apps, flexible pricing, demos, training, onboarding, and the inclusion of numerous messaging apps other than live chat. Re:amaze, in general, is preferred because it is more powerful and complete as compared to other helpdesks.
Re:amaze comes to you with the following benefits:
Live chat + chat bots = Sales
- With Re:amaze, adding a live chat to your e-commerce website takes just 30 seconds!
- Automation with the help of a chat bot will help you answer frequently asked questions instantly, and with much less effort.
- Easy and quick access to customer support with live chat will help you enhance customer relationships and boost sales.
Built for Shopify
- Natively integrated with Shopify, Re:amaze allows you to view order data, edit or create orders, process refunds, cancel orders, and update customer or order details right away, within the support conversation.
- This makes these processes smoother and more easily accessible to the customers and you.
Reduced customer service time
Automation and bots from Re:amaze allow you to make conversations and customer support more efficient and time saving. Order status questions, order processing and cancellation requests, and other frequently asked questions can be taken care of through bots instantly and increase customer satisfaction.
Multi-store customer service
Re:amaze lets you manage customer support for a number of stores and branches, all in one place, with easy set up.
Easy access to customer data
- Re:amaze helps you gain access to your customer’s Shopify data, thus letting you customize and add value to their experience.
- You can also make processes like drafting orders, processing orders, cancellations and refunds, and collecting feedback in chat easier for both – yourself and the customer through chat.
Re:amaze is a one stop solution fore-commerce businesses that want to deliver better support and enhance customer experiences throughout their ordering process. It is easy to set up and comes with the perfect tools designed to boost sales and increase customer engagement and enrich after sales services with minimal effort.
The best of the best support desk / chat systems I have used. The most amazing thing with Reamaze was the ability to add multiple brands for a very very low cost. I have all my brands in one dashboard, and never miss a single customer query. Since it's connected to shopify, it gives me all info about a customer who I am talking to. Amazing job guys!
The absolute best support app BY FAR! I have used Gorgais, Intercom, ZenDesk, and MANY others... Nothing comes close to Reamaze. Not only is the product itself significantly better, but most importantly, the support is INCREDIBLE!!! By far the best support I have ever received from any piece of software in my 25+ year career! Use Reamaze, you will not regret it!!! It's not just better for the money -- it is just plain better!!! Gorgais and the rest do not come close.
Fire Department Coffee
We recently switched to Re:Amaze from another customer service helpdesk application and our experience so far has been great. The support team is so helpful and accommodating. We are happy to have made the switch!