Customer SupportMessaging And Chattawk.to Live Chat
tawk.to Live Chat

tawk.to Live Chat

Free Messaging App to Monitor & Chat with site Visitors

App Rating

4.5

215
Ratings

day free trial.

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tawk.to Live Chat

What is Tawk.io?

Tawk.io is a live chat app that lets online business owners monitor and chat with website visitors, to make it easy for them to personalise customer service. The app serves the purpose of improving the efficiency with which the online customer engagement experience is managed, and allows numerous websites and agents to communicate with visitors on the business website from a single dashboard interface.

Why Tawk.io?

Live chat is a messaging platform that allows online businesses to interact with website visitors in real time. Both – customers and businesses need a live chat feature for fulfilling different motives. Customers require a live chat option on the website to get quick and simple answers to their questions. The marketing and sales teams, on the other hand, use live chat to capture leads and convert them into customers, and the helpdesk teams require live chat to solve customer problems faster, provide better service, and engage customers.

Here are a few benefits and features that Tawk.io comes with, that can help business owners personalise customer experiences, and convert more visitors into buyers.

·        Customer activity

Tawk.io lets business owners monitor customer activity in real time. They can see which website page the visitors are currently on and what they are looking for. This can help businesses keep track of the most and least used features, and know their visitors better in order to improve their experience. The app also lets online businesses see which employee responded to which customer, and keep track of the whole conversation. This feature can thus prove useful in employee evaluation and rewarding processes.

 

·        Organised customer data

Tawk.io organises data collected from all customer interaction in one place so that businesses can easily go through them, without having to look through multiple tools. It provides a top-down view of the customer’s complete journey on the website, enabling businesses to analyse the performance of their website and its content.

·        Personalised experience

Tawk.io helps business owners personalise their customers’ experiences with the help of the data and analytics it provides. Businesses can use it to gain feedback from their customers and work on their websites.

·        Better conversations

Tawk.io allows business owners to quickly detect frequently asked questions and gather help centre searches in order to develop articles and shortcuts. This enables faster and precise responses for the customers, without them having to make contact. 

·        Higher conversion rate

With a personalised experience, more visitors tend to buy a website’s products. Tawk.io’s features help business owners resolve customer queries and help the customers get exactly what they want, resulting in more conversions and higher revenue generation.

With a number of integrations including Zapier, Wordpress, Google Analytics and Webhooks, and customisable features, Tawk.io is one of the most accessible and easy to use apps that helps both – online businesses and their customers. It allows businesses to track and communicate with website visitors, reply to support tickets, and create a help centre where customers can help themselves. The app lets businesses improve website visitor experience by helping them reach the products that the need, and eventually generate more revenue, and on top of everything, it is completely free.

My Pizza Steel

Excellent free live chat app with many customizations. Looks and works great. Been using it for years and never had a problem.

Seo Digital Club

Great app to use for the shopify community. I highly recommend this app and planning to use this app for all other businesses. **Please note- I would really appreciate if the branding can be removed from the chat widget. Is it possible to Show my Company name and Logo in the chat widget? Btw I applied for partnering with Taw.to. Looking forward collaborating with Tawk.to Regards, Shuv Owner of Seo Digital Club Australia

SaleEvent.com

Just installed this app...was using a very similar much more expensive app. This is an amazing amazing add-on. Thank you. Very impressed so far.

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