About Tidio?

Tidio live chat is a free e-commerce plugin for online stores, that helps them increase customer satisfaction and boost sales. It integrates with online stores and lets them add live chat, bots and marketing automation to their websites. It comes with modern design options that can be customised to suit every business uniquely. The app brings live chat, email and Messenger communication into a single channel, and comes with a number of features and benefits to help e-commerce stores improve their customer service and retention. It provides business owners with analytics and results related to website visitors, customer preferences, chat efficiency and other aspects of the website, to help them understand the customers better and personalise the experience for them. 

Why Tidio?

There are numerous advantages to integrating a chatbot with a company's website. It improves customer service, ensures enhancement of user engagement, helps businesses keep up with new trends, lets them monitor consumer data, enables push notifications and work automation, targets a wider audience, and aids in personalising the experience for them.

According to studies, people prefer chatting over calling. Tidio lets online businesses take advantage of this potential by integrating the chatbot into the company's website design. Furthermore, as technology advances, chatbots are being developed for nearly every platform; it is therefore better to embrace them in order to gain from the increased exposure. Tidio brings live chat, email and Messenger communication into a single channel, and comes with the following features and benefits to help e-commerce stores improve their customer service and retention.

·        Live chat

The Tidio live chat software can be added to e-commerce websites in a few minutes, and helps business owners connect with their customers in real time. They can customise the live chat option to fit their business uniquely, and reach out to website visitors. Tidio can enhance customer experience and convert more visitors into customers by communicating faster and solving their queries on the spot to help them make shopping decisions.

·        Results and analytics

Tidio provides businesses with AI powered results and charts that help businesses analyse their customer data and figure out how to make the experience better for them. The analytics also help business owners in monitoring results obtained by the live chat itself.

·        Chatbot

Tidio provides businesses with an automated customer service agent that can generate leads 24 hours a day. Business owners can customise Tidio’s ready made template or make their own layouts without any coding. The chatbot can take care of faster and better customer service, with automated replies to FAQs and order related queries.

Tidio lets business owners connect with visitors on their website and enhance their experience to convert them into customers. They can set up the software in no time, simplify their communication with the customers, use chatbots for completing customer requests, and stay in constant touch with their customers. It truly is an all-round communication and marketing tool that helps in the growth and development of online businesses.