Best Wati Alternative for WhatsApp Marketing | QuickReply.ai vs Wati.io

May 15, 2023

Best Wati Alternative for WhatsApp Marketing | QuickReply.ai vs Wati.io

An increasing number of eCommerce businesses are using WhatsApp as a channel to stay in touch with their customers. WhatsApp has also become one of the most preferred ways to send promotional and marketing messages.

However, it’s not as simple to send promotional and marketing messages to consumers on WhatsApp. For that, you need to have a WhatsApp business API solution provider.

There are many options available, but which one is right for your business?

In this blog, we take a comparative look between QuickReply.ai and WATI. So, if you’re looking for an alternative to WATI or looking for the best WhatsApp API solution provider, read this blog to know all about why QuickReply.ai is better than WATI.

QuickReply.ai vs WATI: Why QuickReply.ai is the best alternative to WATI?

The sections below do a deep dive into the features of the two WhatsApp Business API service providers - Wati.io and QuickReply.ai. The idea is to make a comparison on the features and what they enable for a business using them.

QuickReply.ai supports advanced customer segmentation

For brands to send personalized WhatsApp communication to customers, it’s a must to segment their customers. Without segmentation, you’d be sending messages that aren’t relevant to customers. And that’s where QuickReply.ai can help you personalize messages.

QuickReply.ai offers the following personalization features:

  • Customer segmentation based on behavioral profiling
  • Personalize every individual customer’s engagement as per individual personas
  • Send personalized messages relevant to different segments
  • Send messages to upto 100k contacts per day
  • Keep customers engaged with personalized order updates
  • Track campaigns and optimize to boost conversions

QuickReply.ai offers integration with various other apps, improves capabilities

When it comes to integration abilities, QuickReply.ai definitely wins over WATI. While WATI integrates with apps that support basic eCommerce use cases, QuickReply.ai offers exceptional integration abilities that enable advanced features.

As you grow, scale, and improve your digital capabilities, you might want to add different types of tools on your Shopify store. And so, it’s important that your WhatsApp marketing tool is easily able to integrate with those other platforms.

QuickReply.ai integrates with different types of advanced business tools. Making it easy for scaling businesses to improve their capabilities. The app’s integration abilities makes it one of the best Whatsapp Business API providers in India.

Here’s what a merchant shared in a review:

Read more reviews shared by merchants here.

Sends bulk messages/notifications

For running marketing and promotional campaigns on WhatsApp, businesses have to send bulk messages. But WhatsApp doesn’t allow bulk messages unless you have a WhatsApp business API provider. Your number could get banned or blocked by WhatsApp if you try to send bulk messages.

But when you use QuickReply.ai, you don’t have to worry about that. The app is a reliable solution for bulk messaging. Not just that, you can also automate and schedule messages.  Here are some of its bulk messaging features:

  • Sends bulk messages, helps promote sales and discounts and other campaigns
  • Helps send personalized bulk messages to different customer segments
  • Tracks performance of bulk messages and helps optimize
  • Automates order status alerts and engages customers
  • Provides customer support via chatbots

QuickReply.ai has efficient opt-in tools

To ensure that your phone number is not blocked by WhatsApp, you should make sure that your WhatsApp list includes only customers that have opted in to receive your messages.

That’s where QuickReply.ai comes in. It has all the required opt-in features. So you don’t have to worry about anything.

  • Set up customer opt-in features
  • Send them automated welcome messages
  • Easily manage your WhatsApp list

QuickReply.ai helps in drip campaigns

One of the best ways to run marketing and promotional campaigns to boost sales is drip campaigns.

It involves sending a set of WhatsApp messages based on customers’ actions. Its aim is to drive customers to take favorable actions and reach closer to your campaign goal.

For example, you could set-up an automated message for out-of-stock products. Allow customers to sign up for restock alerts via WhatsApp. Then, as soon as the product is restocked, your app will send an automated alert to the customers.

Here’s how QuickReply.ai can help you in drip campaigns:

  • You can set up automated messages for your drip campaigns
  • You can set up the sequence of actions and the corresponding WhatsApp messages
  • You can also set-up the app to offer discounts to drive customers to the carts
  • The app helps you send timely follow-ups for drip campaigns
  • Include product images in your drip campaign messages for better recall

These capabilities make QuickReply.ai a better WATI alternative.

QuickReply.ai improves agent productivity

There are several WhatsApp marketing apps, but what makes QuickReply.ai one of the best WhatsApp Business API providers is that it improves agent productivity.

Here’s how:

  • With QuickReply.ai, customer support agents can see past orders and customer data along with chat history while interacting with customers
  • This brings clarity to the agents and improves their productivity, speed, and efficiency in addressing customer concerns

Businesses that want to build long-term customer relationships and engage customers, need a smart app such as QuickReply.ai.

QuickReply.ai’s pre-built chatbots enhance support

Today’s customers expect two-way conversations with brands. One-way transactional communication does not allow customers to ask questions to help them pick the right product.

That said, it’s not possible to have customer support agents address each and every query. For that, QuickReply.ai has pre-built chatbots in the app.

  • The app comes with in-built bots that help answer the toughest questions
  • This way, you can provide support 24/7
  • It helps improve sales as customers questions are answered automatically

Here are the different types of in-built AI chatbots provided by QuickReply.ai:

  • Welcome bot
  • Product browsing bot
  • Discount bot
  • Shipping charges bot
  • Order tracking bot
  • Order cancellation bot
  • COD availability bot
  • Repeat order bot
  • Payment options bot
  • Contact bot
  • Transfer bot

QuickReply.ai can support advanced use cases

There’s fierce competition in the eCommerce market. And hence, businesses that want to scale, grow, and compete, have to be able to provide advanced capabilities on their websites.

Businesses may have different goals from their WhatsApp campaigns. And for that, it’s important to have an app that provides all-round, comprehensive capabilities to engage, boost sales, and convert.

Here are some of QuickReply.ai’s advanced use cases that make it a more favorable WATI alternative.

  • Convert cash on delivery (COD) into prepaid through incentives for prepay orders
  • Reduce RTOs with prepayments
  • Run promotions for customer engagement
  • Bring back customers to abandoned carts
  • Offer customer support at different stages of the buying cycle

Here’s an example of how Attic Salt used QuickReply.ai for abandoned cart recovery:

QuickReply.ai help engage customers throughout the buyer journey

QuickReply.ai is designed with a customer-centric approach to support Shopify stores with different use cases across the buyer journey.

  • Send post-purchase thank you
  • Send timely updates and alerts such as order status
  • Timely and relevant incentives
  • Send abandoned cart reminders
  • Offer discounts and offers
  • 24/7 customer support
  • Send all kinds of media – image, video, document, etc.

One of QuickReply.ai's best qualities is its efficient customer support. The WhatsApp business API app provides 24/7 automated bots to send messages. This means customers get instant updates and responses to queries. These features have a direct impact on customer experience.

Which WhatsApp Business API provider should you choose?

Going by the above comparative study, QuickReply.ai is definitely one of the better WhatsApp business API providers in India. If you’re looking for WATI alternatives, QuickReply.ai is a more favorable app for Shopify businesses that want to grow their profits with the most efficient WhatsApp strategy.

If you’re already using Wati.io and looking for a better alternative, we, at QuickReply.ai, can help you set-up and migrate without disrupting your business activities.

Get started with QuidckReply.ai by simply contacting us and we’ll do the rest for you.

Additional information about WhatsApp Business API service providers

What is QuickReply.ai?

QuickReply.ai is a WhatsApp marketing and broadcast app built for Shopify stores. The app enables Shopify stores to set-up and manage WhatsApp marketing and broadcast campaigns, to increase customer engagement and boost retention.

Some features of QuickReply.ai include:

  • The app helps promote sales, discounts and deals through personalized messages
  • The app has automated abandoned cart recovery capabilities
  • Helps convert cash on delivery orders to prepaid by sending incentives via WhatsApp
  • It allows multiple team members to chat with customers over a single WhatsApp number
  • It sends real-time order updates to customers

From maintaining customer relationships to generating leads to boosting engagement 10x, QuickReply.ai is designed to be the tool to grow your Shopify business.

What is WATI?

WATI is a WhatsApp business APIs solution provider that boasts of customer engagement capabilities, improves sales, and supports marketing conversations on WhatsApp. Among its features are broadcast and bulk messaging, custom notifications, no code chatbot, native integrations, etc.

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