Collect customer feedback through conversations
As per Gartner, 79% of consumers are willing to share feedback, when asked.
Use WhatsApp to reach out to customers and seek feedback on their shopping experience as well as purchases.
QuickReply.ai helps you leverage the conversational flow of the channel to communicate proactively with customers, understand their experiences and get meaningful inputs.
Well, customer feedback should matter to your business, as much as anything else. And when there is an excellent platform like WhatsApp, brands should not think twice about reaching out to customers and soliciting feedback from them.
The conversational flow of the channel makes it one of the key tools in collecting customer feedback and sensing the mood of customers.