WhatsApp for customer service and support for online stores

68% of consumers feel WhatsApp is the easiest way to connect with businesses. QuickReply.ai helps you automate your customer support and service using the official WhatsApp Business API.

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78% of customers have backed out of a purchase due to a poor customer experience.

Do more with the chat interface of WhatsApp using QuickReply.ai. Engage customers in two-way conversations to offer efficient customer support and service.

Offering proactive customer support and service on WhatsApp

Do more with the chat interface of WhatsApp using QuickReply.ai. Engage customers in two-way conversations to offer efficient customer support and service.

Handle common customer queries faster

Answer frequently asked questions about your products, purchase policies, order-related doubts and more on WhatsApp.

QuickReply.ai helps you set up smart automations with pre-trained eCommerce chatbots to address and resolve customer queries in real-time with one-on-one communication.

40+ pre-trained eCommerce chatbots for FAQ automation

One inbox to manage incoming queries

Personalization of WhatsApp messages

Collect customer feedback through conversations

As per Gartner, 79% of consumers are willing to share feedback, when asked.

Use WhatsApp to reach out to customers and seek feedback on their shopping experience as well as purchases.

QuickReply.ai helps you leverage the conversational flow of the channel to communicate proactively with customers, understand their experiences and get meaningful inputs.

Well, customer feedback should matter to your business, as much as anything else. And when there is an excellent platform like WhatsApp, brands should not think twice about reaching out to customers and soliciting feedback from them.

The conversational flow of the channel makes it one of the key tools in collecting customer feedback and sensing the mood of customers.

Send order status updates and alerts

A big part of customer experience is how they feel after making a purchase from you.

With WhatsApp Business API and QuickReply.ai, you can use the channel to keep customers in the loop at all times.

Send out order status updates proactively and other key information related to their purchase.

Ready to leverage WhatsApp for customer service and support?

Turn every conversation into an opportunity to sell more with QuickReply.ai.

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Share personalized notifications instantly

From purchase reorder notifications to reminders about subscription renewals, appointments and more, use WhatsApp marketing to do it all.

With QuickReply.ai, you can set up notification automations that help deliver a great customer experience by showing that you care.

Take pre-orders on popular products

Use WhatsApp marketing with QuickReply.ai to enable customers to place pre-orders on hot-selling products or out-of-stock items.

The idea is to help them grab the product of their liking easily, faster and more easily through conversations.

You can also upsell and cross-sell using this opportunity!

Why use QuickReply.ai for WhatsApp customer service and support?

Official WhatsApp Business API

Stay available 24/7 with WhatsApp support chatbots

Reduce customer support costs

Scale personalized customer communication

Personalize all support and service conversations

One inbox for all customer support conversations

Powerful analytics and insights

40+ AI assistants for eCommerce

2Bn+

People on WhatsApp

98%

Open Rate On campaigns

75%

Boost In customer Engagement

60%

Increase In abandoned cart recovery

Testimonials

Hundreds of Happy Customers All Around the World

“One of the finest product with a highly experienced team. They have a good team who understand needs very quickly and they are very fast in implementing. I would suggest if you have few employees and still want to make more numbers of customers interact with your brand, QuickReply.ai is the answer.”

Gaurav
Kumar

“To every problem, they have a solution. We came with different use cases and problem statements. At every junction, they guided us either with their suite of features or customised them for our needs. They take customer service seriously ensuring great response time. I always receive response within few mins and account management is right up to my expectations”

Deepak Agarwal

“Just getting started. It's pretty good at creating decent responses. I've got it working on both a web site and Facebook. I'm also impressed by the tech support on-line. I asked a few newbie questions, they gave me the responses I needed to go forward. Well done, guys!.”

Richard Berry

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