Top 5 DelightChat Alternatives & Competitors In 2024

Tired of paying extra money and still getting fewer features on Delightchat? This blog attempts to help D2C brands choose an all-in-one WhatsApp marketing automation platform that’s not just limited to support. While Delightchat offers a few really good features for Shopify brands, it still lags behind in several areas. That’s the reason we have compiled a list of alternatives that are better than Delightchat in one way or the other.

Understanding Delightchat

DelightChat is a solution for small to medium-sized businesses aiming to improve their customer service capabilities. It provides an all-in-one helpdesk and WhatsApp chat service, enabling companies to handle customer support requirements through one integrated inbox. This centralized platform supports multiple communication channels such as WhatsApp, Instagram, Facebook, Email, and Live Chat, streamlining the customer support process.

Pros:

• Omnichannel support for seamless customer communication
• Shared team inbox to enhance team collaboration

Cons:

• Limited to support only
• Expensive for growing D2C brands
• Basic chatbot builder
• No deep customer segmentation
• No support for Click-to-WhatsApp (CTWA) ads
• Greentick is provided to premium plan users only

Top Delightchat Alternatives

While Delightchat is a great fit for a few brands operating in a niche, it doesn’t fit the bill for growing D2C brands for the above reasons. Now, let’s look at the top 5 Delightchat alternatives dominating the market.

QuickReply.ai: The #1 Delightchat Alternative

QuickReply.ai is the top choice for WhatsApp marketing among growing and established D2C brands looking for a more nuanced platform that offers customizations based on different use cases at a cheaper price.

QuickReply.ai is a purpose-built WhatsApp Marketing Automation platform for D2C brands and online stores. The platform helps brands convert one-time visitors into loyal repeat buyers through personalized and engaging interactions based on individual buyer behavior.

Here's why QuickReply.ai is better than Delightchat:

Pricing: Cost of a software matters a lot to any business. In this segment, QuickReply.ai is a clear winner as its starter pack begins at Rs 2,500 ($35) per month, and its most expensive plan is priced at Rs. 14,000 ($199), while Delightchat’s base plan starts from $49 and goes up to $299.

Green Tick: There are high chances of users marking you spam or archiving your brand on WhatsApp if you do not have a green tick. QuickReply.ai helps brands apply for the green tick on all their plans, while Delightchat has limited it to only their most expensive plan users.

Click-to-WhatsApp Ads: A new emerging player in the social media ad world is called Click-to-WhatsApp or CTWA ads. These ads are shown to users on Facebook and Instagram; if a user clicks on them, they are redirected to the brand’s WhatsApp instead of the website. QuickReply.ai helps you integrate CTWA ads to grow your lead base, unlike Delightchat.

Customer Segmentation: Avoid sending spammy messages and get higher ROI from your broadcast messages by segmenting your customers into different groups. QuickReply.ai segments customers based on purchasing behavior, browsing history, and engagement levels. For example - frequent purchasers, seasonal buyers, first-time visitors, etc. This results in highly targeted messaging, ensuring that each customer receives content that's not only relevant but also timely and engaging.

For Example:

• Frequent Shoppers are identified based on purchase frequency and amount spent. They receive exclusive loyalty rewards and early access to new collections, enhancing repeat business.
• Seasonal Buyers shop during specific seasons or sales. They're targeted with promotions and reminders when their preferred shopping season approaches, increasing conversion chances.
• First-time visitors get welcome discounts or first-purchase incentives, encouraging them to engage with the brand.

Focus: While Delightchat focuses on customer support, QuickReply.ai is your one-stop solution for marketing, sales, and customer support, all on WhatsApp. Thus, if you are just looking for a helpdesk, Delightchat is a good option, but if you want everything on WhatsApp, QuickReply.ai is your best option.

Chatbot: QuickReply.ai has pre-built chatbots for most eCommerce industry and can be used by anyone looking for an easy way to build an interactive online shopping experience. This capability lets you provide instant 24x7 customer support and boost sales. Also, you can build a custom bot from scratch in no time.

Support: DelightChat, known for its support-oriented approach on WhatsApp, provides only call support in its most expensive plan. The Support SLA for the base plan is 2 working days. Now compare that with QuickReply.ai, where all our customers get dedicated WhatsApp groups, no matter their plan. And in case, you don’t have a dedicated marketing operations professional in your team, QuickReply.ai makes sure your strategies are implemented end-to-end without any hindrance.

Gallabox

Another Delightchat alternative is Gallabox, which helps businesses increase their lead generation and sales numbers using WhatsApp. With their services, you can set up chatbots to handle inquiries and have a team inbox so multiple staff members can jump in on customer conversations.

Pros:

• Shared inboxes for team collaboration.
• Automated chatbots for efficiency.
• CRM integration for a unified customer view.

Cons:

• The setup process can be complex for new users.
• The chat analytics are basic and could do with a deeper dive into metrics to understand customer interactions.
• The product catalog feature is missing, hindering your brand's ability to showcase your products directly in the chat.

Ai Sensy

AiSensy is a no-code WhatsApp Marketing platform based on the official WhatsApp Business API, allowing you to channel the power of WhatsApp to scale your business to thousands of WhatsApp users.

Pros:

• Lead generation and smart retargeting capabilities.
• Integrates payments for a seamless shopping experience.
• Good customer support

Cons:

• Delays in template approvals.
• Lack of Shopify marketplace integrations.
• UI is more developer-friendly than marketer-friendly

Wati

Wati is a WhatsApp Business API solution provider that facilitates customer engagement, sales, and marketing conversations on WhatsApp. It's designed to help businesses automate conversations and manage customer interactions effectively.

Pros:

• Broad functionality catering to various business types.
• Automation capabilities with chatbots.
• User-friendly interface for managing customer conversations.

Cons:

• Limited personalization for D2C brands.
• Support is available only through e-mail and chatbots.
• Pricing can be a barrier for small businesses needing advanced features.

Superlemon:

SuperLemon is a Shopify plugin that facilitates quick customer support via WhatsApp. It helps boost referral sales and provides automated and manual notifications for cart recovery and updates on orders and deliveries.

Pros:

• D2C-focused
• Simple setup for a quick start.
• Basic features suitable for small-scale operations.

Cons:

• Limited advanced features for scaling businesses.
• Less focus on personalized customer engagement.
• Poor Shopify reviews by customers

Conclusion

While Delightchat offers a solid foundation for small businesses, QuickReply.ai stands out for companies looking to scale, particularly for Direct-to-Consumer (D2C) brands. Ultimately, the right platform should not only meet your current needs but also be capable of supporting your business as it scales.