The Best Alternative to DelightChat for Whatsapp Business API - QuickReply.ai
WhatsApp usage is increasing by the minute. And so, it is no surprise that brands are trying to leverage this already populated communication channel to boost their customer relationships and sales.
Enter WhatsApp Business API Providers.
These companies provide the ability to integrate your business with WhatsApp so that you can communicate with your customers using its powerful messaging feature. But we are also noticing that businesses use multiple WhatsApp apps in their stores - one for customer support, another for broadcasts, and so on. We believe that having multiple apps for the same channel doesn't make sense. It will only add to the running costs of your business.
DelightChat and QuickReply.ai are both great tools for growing your business with WhatsApp marketing.
But which tool is right for you?
Here's a comparison to help you decide which is the best option for your business.
DelightChat vs QuickReply.ai - Why QuickReply.ai is the best alternative to DelightChat
DelightChat and QuickReply.ai are both AI-powered chatbots that provide businesses with a hassle-free and efficient way to engage with their customers online.
The two platforms have many similarities, but some key differences between them make QuickReply.ai the better option for most businesses looking for a conversational interface solution for their Shopify store.
Here are some of the key differences between these two platforms -
Enables advanced customer segmentation based on behavioral profiling
With DelightChat, you can only segment customers by the content of their messages.
With QuickReply.ai, however, you can also segment them by the time they spend reading a message, how long they take to respond, and more. This not only allows you to send targeted offers but also helps you understand what your customers are interested in.
This feature lets you send targeted messages to different groups of users at the same time. This is a great way to increase conversions and improve the ROI of your chatbot campaigns!
QuickReply.ai offers advanced features such as behavioral profiling and automated follow-up sequences for both sales and customer service interactions.
Using QuickReply.ai’s customer segmentation lets you -
- Reach target audiences faster
- Increase sales
- Increase engagement
- Create better customer relationships
QuickReply.ai has built-in opt-in tools
With WhatsApp's anti-spam policies getting constant revisions, bulk messaging has become increasingly difficult for businesses.
This is where QuickReply.ai beats DelightChat.
Unlike DelightChat, QuickReply.ai has built-in opt-in tools that ensure you prioritize the preferences and permissions of all users in your contact list before you jump into their WhatsApp chats.
Opt-in tools ensure that your messages are not perceived as spam by recipients.
The first time a user interacts with your QuickReply WhatsApp chatbot, they will be asked if they would like to receive future communications from you. If they say yes, their details will be stored in your QuickReply dashboard and used for future communications.
With QuickReply.ai, you can -
- Set up customer opt-in features
- Send them automated welcome messages
- Manage your WhatsApp list
QuickReply.ai has pre-built chatbots
QuickReply.ai is simple.
It’s built to provide you with a communication channel for you and your customers without having to compromise on quality, efficiency, and timeliness.
QuickReply.ai has pre-built chatbots for almost every eCommerce industry and can be used by anyone looking for an easy way to build an interactive online shopping experience.
This capability lets you provide instant 24x7 support to customers, and bag more sales.
Yes, QuickReply.ai has pre-built chatbots for many different scenarios, but it also allows you to build your custom bot from scratch.
The best thing about QuickReply.ai is that it's very easy to use - even if you have never programmed before, you will be able to build your first bot within minutes! Here are the different types of in-built AI chatbots provided by QuickReply.ai -
- Welcome bot
- Product browsing bot
- Discount bot
- Shipping charges bot
- Order tracking bot
- Order cancellation bot
- COD availability bot
- Repeat order bot
- Payment options bot
- Contact bot
- Transfer bot
QuickReply.ai is your one-stop WhatsApp marketing solution
DelightChat’s features and automation are more customer support oriented.
On the other hand, QuickReply.ai covers the whole spectrum - marketing, sales, and customer support.
QuickReply.ai is an all-in-one solution that combines customer engagement, lead generation, and sales automation into one platform. It allows you to send automated messages based on events (like when someone views an item or adds it to their cart), creates personalized messages for each of your customers, and tracks the results of your campaigns so you know what works best.
With QuickReply.ai, you can -
- Send automated messages to customers who haven't purchased anything from you yet. These messages will be automatically delivered to them every few days until they buy from you. This way, you don't waste time manually sending messages one by one.
- Automatically respond to all of their questions within seconds so that they get faster responses than ever before.
- Save time by scheduling customer engagement sessions ahead of time so that they don't have to wait around while they're chatting with you on WhatsApp - they'll receive an automated message instead!
- Send personalized WhatsApp broadcast messages for up to 100k contacts per day.
- Send important messages automatically such as receipts, shipping notifications, and invoices, which users can respond to in real-time by directly integrating with your Shopify store.
- Promote upcoming and ongoing sales, discounts, and deals.
And so much more!
QuickReply.ai enables high-level customer engagement
QuickReply.ai is a chatbot that can help businesses with more complex customer service needs or businesses that have a higher volume of customers to serve.
QuickReply.ai offers intelligent chat solutions that enable high-level customer engagement and increase customer satisfaction. It has many features that can help you cut down on support costs and improve the overall customer experience on your Shopify store -
- Send customers timely updates and alerts such as order status
- Send abandoned cart reminders
- Offer discounts and offers
- Provide instant 24/7 customer support
- Send all kinds of media – images, videos, documents, etc.
QuickReply.ai is cost-effective in comparison to DelightChat
For eCommerce businesses, consistently increasing contact lists holds great importance to face and combat the growing competition in this domain.
There are multiple tools, software, and platforms that Shopify stores are increasingly choosing to integrate into their online stores to stand a better chance at providing the best shopping experience and increasing their customer base.
WhatsApp Business API providers are a great solution for businesses to quickly and effectively respond to customer messages.
But not all tools will fit into your budget. If you don’t choose a cost-effective tool, you will end up burning more money in the longer run.
This is another key factor that makes QuickReply.ai a better alternative to DelightChat.
Here’s a look at the different plans with their pricing offered by QuickReply.ai and DelightChat -
QuickReply.ai vs DelightChat: Which to choose?
DelightChat has a wide range of features and functionalities that allow you to create a powerful chatbot that meets all your needs. However, there are some limitations to DelightChat’s capabilities that can make it difficult to use if you want more than just basic chatbots.
The DelightChat bot is great for basic customer service. And having multiple apps for the same channel doesn't make sense. It will only add to the running costs of your business.
All in all, it's not a good fit for businesses with more complex needs or who want to have a deeper relationship with their customers.
This is where QuickReply.ai comes in.
QuickReply.ai is the best alternative to DelightChat because it provides you with all the tools necessary to develop an advanced, intelligent chatbot that understands your customers’ needs and can provide them with personalized service.
If you’re already using DelightChat and looking for a better alternative, we, at QuickReply.ai, can help you set up and migrate without disrupting your business activities.
Get started with QuickReply.ai by simply contacting us and we’ll do the rest for you.
Additional information about the WhatsApp Business API service providers
What is DelightChat?
DelightChat allows you to automate the customer support process of your business. It provides an omnichannel to offer great support to your customers. This is a platform that is built specifically to streamline your business’s work and help you talk to your customers with ease.
It is a WhatsApp API Provider that lets you engage with your audience and get feedback. You can also use DelightChat’s built-in analytics to track your recipient's engagement and conversion rates.
What is QuickReply.ai?
QuickReply.ai is one of the most simple yet effective WhatsApp Marketing apps for Shopify out there.
It is an end-to-end WhatsApp Business API Provider for eCommerce brands that helps make marketing, customer support, and more easy and efficient with automation, personalization, and two-way communication.
Some features of QuickReply.ai include:
- QuickReply.ai helps promote sales, discounts, and deals through personalized messages
- The app has automated abandoned cart recovery capabilities
- Helps convert cash on delivery orders to prepaid by sending incentives via WhatsApp
- It allows multiple team members to chat with customers over a single WhatsApp number
- It sends real-time order updates to customers
- 40+ pre-built eCommerce chatbots for a seamless customer journey
The goal of QuickReply.ai is to make your business processes simpler by automating repetitive tasks and giving you more time to focus on other important things that require your utmost focus.
It is designed to help entrepreneurs streamline their communication process, boost sales and increase retention rates.QuickReply.ai is a complete solution - it integrates with your CRM, allows you to create templates based on your requirements, and offers advanced reporting on who, when, and how often your messages are opened.