WhatsApp AI Chatbot to Qualify, Convert, and Retain Customers at Scale

Create Multi-Step Forms in WhatsApp

Responses are parsed in real time to extract context and assign meaning using basic NLP and structure analysis.

Handle Complaints Using WhatsApp Forms

Issues are categorized using AI-led decision trees to accelerate routing and resolution.

Run Product Quizzes Inside WhatsApp

Outcomes are generated using real-time inputs and user traits, with AI matching the best-fit results.

Collect Feedback Using WhatsApp Rating Bots

Bots analyze tone and pattern of feedback through quick inputs like ratings and emojis to surface insights.

Display Product Catalogs in WhatsApp

Catalogs are dynamically ordered based on user interest signals and category affinity.

Let Users Search and Filter Products in Chat

AI interprets loose or vague user queries and filters responses based on inferred needs.

Recommend Products Based on User Behavior

AI uses behavioral cues and historical actions to recommend the most relevant products.

Guide Variant Selection via Chat

Preference for variants like size or color is inferred using past choices and micro-conversions.

Build Multi-Day WhatsApp Journeys

Message tracks evolve automatically based on user response patterns and journey stage.

Adapt Flows Using Conditional Logic

AI predicts user paths and adjusts conversations without hardcoded branches.

Trigger Messages Based on User Actions

Predictive modeling launches follow-ups when action likelihood peaks — not via fixed delays.

Warm Up Leads Before Sending Offers

Chatbot adapts tone or value messaging depending on user activity and engagement history.

Send WhatsApp Reminders for Wishlisted Products

Reminders are timed using predictive signals on user return likelihood.

Re-Engage Users Who Drop Off or Uninstall

Inactivity is flagged through behavioral drop-off models to trigger comeback flows.

Inform Users When Out-of-Stock Items Are Back

Interest scores and restock predictions guide who receives back-in-stock alerts.

Trigger WhatsApp Alerts for Price Drops

AI identifies price-sensitive users and sends FOMO nudges accordingly.

Send Offers Based on Browsing or Cart Behavior

Offer type and messaging are selected based on user funnel depth and conversion likelihood.

Run Targeted Coupon Campaigns for User Segments

AI-generated segments receive contextual offers that align with their persona.

Create Time-Limited Offers to Drive Urgency

Urgency messages are applied using predictors of hesitation or decision fatigue.

Adjust Discount Value Dynamically by User Type

Discounts are calculated using LTV, order history, and previous incentive response data.

Answer FAQs Automatically in WhatsApp

NLP identifies user question intent and maps it to the most accurate resolution.

Provide Real-Time Order Status in Chat

Questions around status or delivery are interpreted and responded to using conversational AI.

Handle Complaints or Returns via Structured Flows

Complaint types are predicted and the bot selects the most efficient resolution pathway.

Escalate to Human Agents When Needed

Escalation is triggered based on AI-detected frustration or issue complexity via sentiment cues.

Detect Cart Abandonment and Start Recovery Flows

When users leave items in their cart without checking out, AI bot triggers targeted follow-ups automatically.

Offer Incentives to Complete Purchase on WhatsApp

Users receive offers like timely discounts, free shipping, or limited-time offers to nudge them back to checkout.

Run Multi-Day Recovery Sequences

To increase success rates, reminders are scheduled over 2–5 days — each with a different tone or offer.

Send Cart Summaries Inside Chat

A clear, clickable cart preview is sent inside WhatsApp to remind users what they left.

Track Users Who View Products But Don’t Buy

Behavioral signals flag when browsing drops off without action, triggering smart reminders on WhatsApp

Send Product Reminders Based on Interest Signals

Friendly nudges (e.g. “Still interested?”) are personalized based on view history, to revive interest without being intrusive.

Time Follow-Ups Based on User Behavior

Send messages when users are most likely to engage — evenings, weekends, or time-of-day optimized slots.

Test Different Follow-Up Messages

Run variations like urgency-driven or reassurance-based messages to learn what converts best.

Identify Risky Cash-on-Delivery Orders

Historical cancellation trends, user location, or risk patterns are detected to proactively guide buyers towards prepaid checkout with incentives.

Offer Incentives to Switch from COD to Prepaid

Discounts or benefits are selected by AI based on user's past response behavior.

Collect Payment via UPI or Payment Link in WhatsApp

Share secure payment links inside the chat to complete prepaid orders without redirection.

Follow Up on Incomplete Payment Attempts

Incomplete attempts trigger auto-reminders with fresh links or alternate options.

Track Reorder Timelines Based on Purchase History

Past purchase cycles help estimate when users are due to reorder — and restock reminders are sent accordingly.

Promote Combos or Larger Packs for Better Value

Suggest bundles or bulk packs as a smarter option, improving both user convenience and AOV.

Encourage Subscriptions with Extra Benefits

Users are encouraged to auto-renew products with perks like discounts, freebies, or priority shipping.

Trigger Feedback Messages After Order Delivery

Bots reach out at the right time to ask for input once the product or service has been received.

Let Users Choose Where to Leave Reviews

Automatically send contextual links to Amazon, Google, or site review pages based on their purchase source.

Collect Ratings Within WhatsApp

Use emoji, star, or button-based inputs to measure customer satisfaction without leaving the chat.

Encourage Public Reviews After Positive Feedback

5-star feedback triggers a follow-up request for public sharing, and below it triggers a message to ask what went worng.

Display Loyalty Points and Reward Balance in Chat

Users can check how many points they’ve earned and what rewards they can unlock — without logging in elsewhere.

Generate Unique Referral Links for WhatsApp Sharing

Personalized referral links are sent to users to share with friends via WhatsApp or other social apps.

Promote Ongoing Referral or Loyalty Offers

Ongoing referral or loyalty promos are sent based on user behavior or purchase gaps.

Enable Points Redemption Inside WhatsApp

Let users apply loyalty points or referral credits during the checkout process — all within the chat.