What are Order Alerts?
Order Alerts are notifications sent to customers regarding the status of their order. Order Alerts mostly include Order Confirmation, Order Tracking Number, Order Shipped, Order in Transit, Order Out for Delivery, etc. Sending order alerts to customers increases their trust for a business and improves customer experience.
Why use WhatsApp Marketing for sending Order Alerts?
Brands with social media are trusted by customers more. WhatsApp offers a perfect way to communicate with customers and gain their trust. WhatsApp is a growing popular messaging app, used widely globally with billions of active users. The app makes it easier for a business to reach a wide audience in less time. Businesses can send various documents like PDF and share various multimedia like GIFs, Photos, Videos, etc. to numerous users with unlimited texts.
Status of your customer’s order can be sent by a WhatsApp Chat Message with a clear and understandable image. Keep them excited and by sending out alerts at each step. Example, send them an alert when their order is Confirmed, Shipped and when it’s Out for Delivery so they can expect their package.
After the order is delivered, ask them for an honest Feedback in exchange of loyalty points or discount or free shipping. This will increase customer engagement and improve their experience.
Book a demo with us today and let's evaluate your store to discover the perfect WhatsApp workflows that fit your business needs.