Does DelightChat offer a free trial?
Yes, DelightChat offers a 14-day free trial.
DelightChat vs Zoko
Objective Comparison: Which is the Better WhatsApp Marketing Tool?
Delightchat
DelightChat is a WhatsApp solution for small to medium-sized businesses aiming to improve their customer service capabilities. It provides an all-in-one helpdesk and WhatsApp chat service, enabling companies to handle customer support requirements through one integrated inbox. This centralized platform supports multiple communication channels such as WhatsApp, Instagram, Facebook, Email, and Live Chat, streamlining the customer support process.
Features
- Omnichannel Support
- Website Widget
- Shared Team Inbox
- COD Verification
- Analytics ROI
Zoko
Zoko is a WhatsApp marketing solution that helps brands and businesses connect with their audience. It allows companies to grow by offering features like multiple agents on one number, taking customer orders from WhatsApp, and sending broadcast messages. It also provides detailed analytics about the performance so that brands know what works best and what doesn't work at all.
Pricing
Website:
zoko.ioPricing URL:
Zoko PricingFree Trial:
No
Pricing:
Starts at ₹2,999/month + ₹1.25per Conversation (Shopify Plugin - $4.99/mo charged separately)
Features
- ChatGPT: Auto Order Collection
- WhatsApp Catalog: Sync Shopify Catalog
- COD Flow: Confirm & Convert
- Broadcast: Dynamic Segments
- Drag and Drop Workflow Automation
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Shopify App:
Delightchat
Industries:
All Industries
Shopify Reviews/Ratings:
4.9 Stars
Pros
- Omnichannel support
- Shared team inbox
- Campaign Analytics
Cons
- Limited to support only
- Expensive for growing D2C brands
- Basic chatbot builder
- No deep customer segmentation
- No support for Click-to-WhatsApp (CTWA) ads
- Greentick is provided to premium plan users only
- No broadcast retry
- No product browsing abandonment tracking
FAQs
How much does DelightChat cost after the free trial?
After the 14-day free trial, DelightChat pricing starts from $49 per month.
What industries can benefit from using DelightChat?
DelightChat is suitable for all industries. Its integrated helpdesk and WhatsApp chat service enhance customer support across various sectors by consolidating multiple communication channels into one platform.
What are the main limitations of DelightChat?
DelightChat has several limitations: it is focused solely on support, making it expensive for growing D2C brands; it offers a basic chatbot builder; it lacks deep customer segmentation; it does not support Click-to-WhatsApp (CTWA) ads; and it provides the Greentick verification only to premium plan users.
What are the standout features of DelightChat?
DelightChat offers several standout features, including omnichannel support for seamless communication across WhatsApp, Instagram, Facebook, and Email; a shared team inbox for better collaboration; a website widget for easy customer interaction; COD verification; and analytics to measure ROI.
Shopify App:
Zoko
Industries:
E-commerce
Shopify Reviews/Ratings:
4.6 Stars
Pros
- Ideal for beginners
- Interactive chat capabilities
- Simplified ticket handling
- Advanced e-commerce workflows
Cons
- No 2-way campaigns due to the absence of a chatbot builder
- High cost due to additional expenses
- No Broadcast Retry
- No Product Retargeting
- No product-specific abandoned cart journeys
- No opt-in mechanisms
- No dedicated point of contact
- No dynamic coupons
- Limited number of customer nurturing sequences
FAQs
1. Does Zoko offer a free trial?
No, Zoko does not offer a free trial.
How much does Zoko cost?
Zoko's pricing starts at ₹2,999 per month, with an additional charge of ₹1.25 per conversation. For Shopify users, there is an extra charge of $4.99 per month for the Shopify plugin.
What industries can benefit from using Zoko?
Zoko is designed primarily for e-commerce businesses, providing tools to enhance customer communication and streamline order management through WhatsApp.
What are the main limitations of Zoko?
Zoko has several limitations: it lacks 2-way campaign capabilities due to the absence of a chatbot builder, incurs high costs due to additional expenses, does not offer broadcast retries, product retargeting, product-specific abandoned cart journeys, opt-in mechanisms, dynamic coupons, or a dedicated point of contact, and has a limited number of customer nurturing sequences.
What are the key features of Zoko?
Zoko offers key features such as ChatGPT-powered auto order collection, WhatsApp catalog synchronization with Shopify, COD flow for confirming and converting orders, dynamic segment broadcasting, and drag-and-drop workflow automation. These features are designed to help businesses manage customer interactions and sales through WhatsApp effectively.
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