1. Does Wati offer a free trial?
Yes, Wati offers a 7-day free trial.
Wati vs DelightChat
Objective Comparison: Which is the Better WhatsApp Marketing Tool?
Wati
Wati is a WhatsApp Business API solution provider that facilitates customer engagement, sales, and marketing conversations on WhatsApp. It’s designed to help businesses automate conversations and manage customer interactions effectively.
Pricing
Website:
wati.ioPricing URL:
Official Wati Pricing Free Trial:
Yes (7 Days)
Pricing:
Starting from - Rs 2499/month | $4.99 Shopify Add-on
Features
- Shared Team Inbox
- Chatbot Builder
- Contact Management
- APIs & Web-hooks
- Broadcast Management
- WhatsApp Catalog
- Template Submission
Delightchat
DelightChat is a WhatsApp solution for small to medium-sized businesses aiming to improve their customer service capabilities. It provides an all-in-one helpdesk and WhatsApp chat service, enabling companies to handle customer support requirements through one integrated inbox. This centralized platform supports multiple communication channels such as WhatsApp, Instagram, Facebook, Email, and Live Chat, streamlining the customer support process.
Features
- Omnichannel Support
- Website Widget
- Shared Team Inbox
- COD Verification
- Analytics ROI
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Shopify App:
Wati
Industries:
All
Shopify Reviews/Ratings:
4.3. Stars
Pros
- Broad functionality
- Chatbot automation
- User-friendly interface
- Cheaper to start with
Cons
- Limited D2C personalization
- Email/chatbot-only support
- No Broadcast Retry
- No Revenue Attribution
- No Product Browsing Abandonment Tracking
FAQs
2. How much does Wati cost?
Wati's pricing starts at Rs 2,499 per month. Additionally, there is a $4.99 per month charge for the Shopify add-on.
3. What industries can benefit from using Wati?
Wati is designed to support businesses across all industries, helping them automate conversations and manage customer interactions effectively on WhatsApp.
4. What are the main limitations of Wati?
Wati has several limitations: It offers limited D2C personalization, support is limited to email and chatbot, broadcast retry and revenue attribution are lacking, and product browsing abandonment is not tracked.
5. What are the key features of Wati?
Wati offers several key features, including a shared team inbox, chatbot builder, contact management, APIs and webhooks, broadcast management, WhatsApp catalog integration, and template submission. These features facilitate customer engagement, sales, and marketing conversations on WhatsApp.
Shopify App:
Delightchat
Industries:
All Industries
Shopify Reviews/Ratings:
4.9 Stars
Pros
- Omnichannel support
- Shared team inbox
- Campaign Analytics
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Cons
- Limited to support only
- Expensive for growing D2C brands
- Basic chatbot builder
- No deep customer segmentation
- No support for Click-to-WhatsApp (CTWA) ads
- Greentick is provided to premium plan users only
- No broadcast retry
- No product browsing abandonment tracking
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FAQs
Does DelightChat offer a free trial?
Yes, DelightChat offers a 14-day free trial.
How much does DelightChat cost after the free trial?
After the 14-day free trial, DelightChat pricing starts from $49 per month.
What industries can benefit from using DelightChat?
DelightChat is suitable for all industries. Its integrated helpdesk and WhatsApp chat service enhance customer support across various sectors by consolidating multiple communication channels into one platform.
What are the main limitations of DelightChat?
DelightChat has several limitations: it is focused solely on support, making it expensive for growing D2C brands; it offers a basic chatbot builder; it lacks deep customer segmentation; it does not support Click-to-WhatsApp (CTWA) ads; and it provides the Greentick verification only to premium plan users.
What are the standout features of DelightChat?
DelightChat offers several standout features, including omnichannel support for seamless communication across WhatsApp, Instagram, Facebook, and Email; a shared team inbox for better collaboration; a website widget for easy customer interaction; COD verification; and analytics to measure ROI.
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