Enterprise-grade automation for Instagram DMs, Comments, and Story Mentions. Built for regulated and multi-team operations.
Instagram DM Automation for inbound queries and ad responses
Comment-to-DM automation for posts, reels, and launches
Story Mentions & Replies automated without policy violations
Unified inbox across Instagram, WhatsApp, web chat, SMS, and RCS
Instagram DMs, Comment-to-DM threads, and Story replies appear alongside WhatsApp, web chat, SMS, and RCS conversations in a single workspace. Teams do not switch tools or lose context.
Website live chat works only while the visitor stays on the page
Website live chat works only while the visitor stays on the page
Website live chat works only while the visitor stays on the page
Website live chat works only while the visitor stays on the page
Website live chat works only while the visitor stays on the page
High-Volume Conversations
UAE enterprises receive thousands of Instagram DMs, comments, and mentions daily. Automation is essential to respond instantly, stay organized, and never miss a sales or support opportunity.
Turn Instagram post and reel comments into automated, personalized conversations.
Use Case: Real estate companies in Dubai can instantly qualify leads from comments on their property listings, sending detailed info via DMs automatically.
Benefit: A more efficient sales process, eliminating the need for manual outreach while maintaining compliance.
Manage customer engagement from story mentions and replies without manual intervention.
Use Case: UAE retailers can automatically respond to mentions and inquiries in Instagram stories, ensuring timely engagement without overburdening teams.
Compliance Benefit: Compliant with Instagram's business guidelines, ensuring secure and policy-aligned interactions.
Consolidate Instagram conversations with WhatsApp, SMS, RCS, and web chat into one unified inbox.
Use Case: For large GCC-based enterprises, streamline conversations from multiple channels, ensuring no customer inquiry is overlooked.
Efficiency Benefit: Enable cross-functional teams to collaborate without overlapping responses, ensuring operational efficiency.
Provide teams with access to customer conversations based on roles and responsibilities, without compromising data security.
Use Case: Enterprises in Abu Dhabi can segregate support and sales teams within the same platform, allowing for specialized handling of inquiries and feedback.
Compliance & Security Benefit: Ensure data is handled with appropriate security controls while enabling smooth team collaboration.
Ecommerce Brands
For ecommerce brands across the UAE and GCC, Instagram is a primary acquisition channel. The challenge is not reach, but response speed, lead capture, and conversion tracking.
How Instagram automation is used:
Auto-reply to product DMs triggered from ads and profile CTAs
Handoff to WhatsApp for checkout, COD confirmation, and order updates
Comment-to-DM flows on reels and launch posts
Story reply automation for offers and drops
Business Outcome:
Faster response times, higher lead capture, and fewer lost conversations during peak campaigns.
Real Estate Developers & Brokers
Real estate teams in Dubai and Abu Dhabi rely heavily on Instagram for project discovery, launches, and site visit enquiries. Manual DM handling breaks immediately during campaigns.
How Instagram automation is used:
Comment-to-DM automation on property reels and ads
Instant lead qualification via DM flows
Auto-routing qualified leads to sales teams
Continued conversation on WhatsApp for site visits and follow-ups
Business Outcome:
Higher lead-to-visit conversion without increasing headcount.
Education & Training Providers
Institutes across the Middle East receive high volumes of repetitive Instagram enquiries around courses, fees, and intake timelines.
How Instagram automation is used:
DM automation for admission-related questions
Story mention automation during intake campaigns
Lead routing based on course interest
Omnichannel follow-ups across Instagram and WhatsApp
Business Outcome:
Reduced manual workload for counsellors and consistent response quality across teams.
Ecommerce Brands
Clinics and healthcare providers use Instagram for discovery, but must operate within strict data and messaging controls.
How Instagram automation is used:
Controlled DM workflows for appointment enquiries
Automated responses without storing sensitive medical data
Seamless escalation to human agents when required
Business Outcome:
Improved response times while maintaining privacy, auditability, and policy alignments.
Unified Conversations View
Instagram DMs, Comment-to-DM threads, and Story replies appear alongside WhatsApp, web chat, SMS, and RCS conversations in a single workspace. Teams do not switch tools or lose context.
Seamless Channel Transitions
High-intent Instagram conversations can move to WhatsApp or other channels without breaking history, duplicating effort, or restarting qualification.
Shared Visibility Across Teams
Sales, support, and operations teams work from the same conversation layer, preventing overlap, missed responses, or fragmented follow-ups. This is critical for enterprises operating across Dubai and Abu Dhabi.
Consistent Automation Logic Across Channels
Automation rules applied on Instagram can align with workflows on WhatsApp and other channels, ensuring consistent handling of leads, enquiries, and service requests.
What is an omnichannel inbox for messaging?
An omnichannel inbox is a single place where your team can see and reply to all customer chats from channels like WhatsApp, your website messenger and Instagram, instead of jumping between different tools and tabs.
Which channels can I connect to this inbox?
You can connect WhatsApp, your web messenger and Instagram, so all new messages, replies and follow-ups from these channels show up in one shared inbox view.
Do I need a separate tool for each channel?
No. The idea of the omnichannel inbox is that your team can log in once, see every active chat across channels and reply from the same screen.
Can I use the same chatbot on WhatsApp, web messenger and Instagram?
Yes. The same chatbot logic can welcome users, answer common questions and collect details on all connected channels, with small tweaks where needed for each channel.
How does handover from chatbot to human work?
The chatbot starts the conversation, asks a few questions and collects context. When a person needs to step in, the chat moves to an agent in the same thread, with the full history visible so the customer does not have to repeat anything.
How does lead assignment work in the inbox?
You can set simple rules so new chats go to the right person or team based on channel, topic, tags or business rules. Each conversation has a clear owner, and agents can mark what happened at the end using simple outcomes.
Can I tag chats and sync that data to my CRM or other systems?
Yes. Agents can add tags and fill key fields inside the inbox. Those tags and fields can be synced to your CRM or other systems where you track leads, customers, students or patients, so records stay aligned.
What kind of filters are available in the inbox?
You can filter chats by agent, channel, status and tags or lead quality. Common views include “My chats”, “Unassigned”, “WhatsApp only”, “New today” or “Hot leads”, and you can save these filters as reusable views.
What analytics do I get from the omnichannel inbox?
You can see how many chats came in, how quickly your team replied, how many were closed and how each agent is performing. You can also look at simple outcomes, such as how many chats turned into qualified leads or solved issues.
Who is this omnichannel inbox designed for?
The inbox works for both ecommerce and non-ecommerce teams. Ecommerce brands use it for orders, returns and repeat purchases, while education, real estate, healthcare and service businesses use it for enquiries, appointments, follow-ups and ongoing support across channels.
.jpeg)
.png)