Convert Shoppers Across Every Channel

Stop losing shoppers across disconnected channels. Automate personalized journeys that convert on WhatsApp, SMS, Instagram, and more.

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Rated 4.9 on G2 and Shopify App Store

Powering 1500+ businesses across 29 countries

Why Ecommerce Teams Need Multi-Channel Automation

Shoppers drop off between browsing and checkout without timely follow-ups

Cart recovery fails when limited to just email or one channel

Disconnected tools create broken customer journeys across channels

Campaign performance suffers due to lack of cross-channel visibility

Automate Ecommerce Journeys Across Every Channel

Recover Lost Sales Automatically

Send abandoned cart reminders on WhatsApp, SMS, and Instagram

Trigger browse recovery messages based on product views

Use fallback channels when messages fail on primary channel

Convert High-Intent Shoppers Faster

Capture leads from ads into WhatsApp, Messenger, or Instagram DMs

Qualify shoppers with automated chat flows before purchased

Share product catalogs and payment links inside chat

Personalize Campaigns at Scale

Segment users based on behavior like cart value or purchase history

Send targeted broadcasts across WhatsApp, RCS, SMS, and more

Deliver personalized discounts and offers per segment

Drive Repeat Purchases and Loyalty

Automate post-purchase journeys with upsells and cross-sells

Send reorder reminders and subscription nudges

Run loyalty and referral campaigns via messaging channels

Manage Conversations Without Losing Context

Continue conversations across WhatsApp, Instagram, webchat, and SMS

Handover to agents when automation needs human support

Maintain full conversation history across channels

How Ecommerce Automation Drives Revenue

Recover lost revenue automatically

Trigger cart and browse recovery messages across WhatsApp, SMS, and Instagram

Increase conversions during high-intent moments

Engage instantly after ad clicks, product views, or checkout drop-offs

Maximize reach with smart fallback

Retry messages on RCS if WhatsApp delivery fails

AAYNA Clinic turns high-intent clicks into confirmed bookings with WhatsApp

Discover how AAYNA Clinic boosted patient bookings by 74%, cut no-shows by half, and achieved 91% campaign open rates with QuickReply.ai’s WhatsApp automation.

12%

less no-show rate

91%

broadcast open rate

23%

more conversion rate

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Here’s why thousands of teams count on QuickReply.ai

It’s a splendid product. The platform is affordable and supports special customisations. We had cross-integration requirements with internal software, and everything worked smoothly. QuickReply makes WhatsApp marketing easy and reliable. The team is supportive and delivers on time. Highly recommended for small and growing businesses.

Yamini Beri

Growth & Digital Marketing

One of the finest products backed by a highly experienced team. They understand requirements quickly and implement fast. For teams with fewer employees who still want to scale customer interactions, QuickReply.ai is a strong solution.

Gaurav Kumar

Head of E-commerce

Just getting started, but the product already delivers solid responses. It works well across web and Facebook. The tech support team is responsive and helped answer all beginner questions quickly.

Richard Berry

Marketing Manager

QuickReply.ai has enabled us to run WhatsApp marketing at scale for promotions, cart recovery, and customer engagement. The chatbots and automations handle high volumes efficiently and significantly reduce manual intervention.

Anvita Rao

Head of Customer Relationship Management

Product
Success
Founders

The QuickReply team understands our needs and is genuinely helpful. Customer service is excellent, and Neha has done a wonderful job. The product helps us connect with customers easily, and the overall service experience has been impressive.

Bharti

Marketing Manager

The app has a user-friendly interface and efficient features that make communication effortless. What stands out is the customer service. The product simplifies CTWA ads and keeps conversations organised. QuickReply has become a core part of my daily workflow.

Dhiraj Jindal

Founder, Meadbery

For every problem, there is a solution. The team understands use cases deeply and customises features to match our needs. Customer service is taken seriously, with quick responses and reliable account management.

Deepak Aggarwal

Founder, Auric

QuickReply.ai is the WhatsApp marketing solution we were looking for. The support team is proactive and helps us understand features and capabilities clearly, enabling us to build a comprehensive WhatsApp marketing strategy.

Karan Pahwa

Founder, The Pillow Company

Frequently Asked Questions

You’re in good company

Trusted by brands across industries, geographies, and sizes, including those servicing both B2B and B2C markets.

Security you can trust

As a data company, we understand the importance of keeping your company’s data secure.

Integration with your tools

Seamlessly connect the database and applications you rely on to scale your business.

Frequently Asked Questions

What is ecommerce automation across multiple channels?

It is automated messaging across WhatsApp, Instagram, SMS, and more. It helps convert, recover, and retain shoppers through journeys

How does multi-channel cart recovery work?

If a shopper abandons checkout, messages are sent on WhatsApp first. If not delivered, fallback messages go via SMS or other channels

Can I run campaigns on all channels at once?

Yes, you can broadcast across WhatsApp, RCS, SMS, and Instagram. Each campaign can be personalized based on user behavior

How does this help increase conversions?

You engage shoppers at high-intent moments like cart or product views. This increases chances of completing the purchase

Does this support Shopify and other platforms?

Yes, it integrates deeply with Shopify and other ecommerce platforms. This allows real-time triggers like cart updates and order events

Can I automate post-purchase journeys?

Yes, you can send upsells, reorder reminders, and loyalty offers. All triggered automatically after purchase events

Frequently Asked Questions

What is an omnichannel inbox for messaging?

An omnichannel inbox is a single place where your team can see and reply to all customer chats from channels like WhatsApp, your website messenger and Instagram, instead of jumping between different tools and tabs.

Which channels can I connect to this inbox?

You can connect WhatsApp, your web messenger and Instagram, so all new messages, replies and follow-ups from these channels show up in one shared inbox view.

Do I need a separate tool for each channel?

No. The idea of the omnichannel inbox is that your team can log in once, see every active chat across channels and reply from the same screen.

Can I use the same chatbot on WhatsApp, web messenger and Instagram?

Yes. The same chatbot logic can welcome users, answer common questions and collect details on all connected channels, with small tweaks where needed for each channel.

How does handover from chatbot to human work?

The chatbot starts the conversation, asks a few questions and collects context. When a person needs to step in, the chat moves to an agent in the same thread, with the full history visible so the customer does not have to repeat anything.

How does lead assignment work in the inbox?

You can set simple rules so new chats go to the right person or team based on channel, topic, tags or business rules. Each conversation has a clear owner, and agents can mark what happened at the end using simple outcomes.

Can I tag chats and sync that data to my CRM or other systems?

Yes. Agents can add tags and fill key fields inside the inbox. Those tags and fields can be synced to your CRM or other systems where you track leads, customers, students or patients, so records stay aligned.

What kind of filters are available in the inbox?

You can filter chats by agent, channel, status and tags or lead quality. Common views include “My chats”, “Unassigned”, “WhatsApp only”, “New today” or “Hot leads”, and you can save these filters as reusable views.

What analytics do I get from the omnichannel inbox?

You can see how many chats came in, how quickly your team replied, how many were closed and how each agent is performing. You can also look at simple outcomes, such as how many chats turned into qualified leads or solved issues.

Who is this omnichannel inbox designed for?

The inbox works for both ecommerce and non-ecommerce teams. Ecommerce brands use it for orders, returns and repeat purchases, while education, real estate, healthcare and service businesses use it for enquiries, appointments, follow-ups and ongoing support across channels.