Freshdesk
Boost your customer support efficiency by integrating QuickReply.ai with Freshdesk. Streamline your support interactions and improve response times with seamless automation.
Integrate QuickReply with Freshdesk
 Trigger |
 Action |
|---|---|
| Customer sends a WhatsApp message with an issue or query | Automatically raise a Freshdesk ticket based on the WhatsApp message content |
| Ticket creation, agent reply, resolution, or feedback request | Trigger WhatsApp notifications for each stage of the ticket lifecycle |
| WhatsApp conversation occurs with a customer | Link WhatsApp conversations to corresponding Freshdesk tickets for full context |
About
Freshdesk is a popular omnichannel support platform that enables businesses to manage queries across email, chat, phone, and social channels. With robust automation and SLA tracking, it helps improve customer satisfaction and support efficiency.
