Instagram and facebook

Manage and respond to messages and comments from your Facebook and Instagram page using QuickReply to enhance customer engagement.

Integrate QuickReply with Instagram and Facebook

Trigger Action
New Instagram or Facebook message received Receive and respond to messages from Instagram, Facebook, WhatsApp, and Live Chat in QuickReply's shared inbox
User mentions a story, comments on a post, or sends a direct message via an ad Set up auto-replies based on keywords or triggers for story mentions, comments, or product inquiries
New DM or message with specific keywords or user tags Automatically assign the message to the right agent or team using tags, roles, or keyword-routing logic
Lead captured via Instagram or Messenger DM Continue the conversation on WhatsApp for richer engagement with the captured lead
New or existing user interaction on Instagram or Messenger View user profiles, message logs, and linked orders (if on Shopify) to personalize responses and expedite resolutions

About

Instagram DM and Facebook Messenger are Meta’s native messaging platforms that enable real-time interactions between brands and users directly from their social media profiles, stories, ads, and shop listings. These channels are often the first point of contact for D2C and service brands, making them crucial for lead generation, customer engagement, and post-sale support.