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Supported triggers and actions
Trigger originates in Nitro, action concludes over WhatsApp
When this happens…
…automatically do this
Trigger -
A user abandons checkout after seeing a Nitro offer
Action -
Send a WhatsApp message with the same offer to recover the drop
When this happens…
…automatically do this
Trigger -
A user declines a COD-to-prepaid nudge at checkout
Action -
Send a WhatsApp follow-up with an additional incentive to switch to prepaid
When this happens…
…automatically do this
Trigger -
A user accepts a prepaid upgrade via Nitro
Action -
Send a WhatsApp confirmation with updated order and payment details
When this happens…
…automatically do this
Trigger -
A Nitro offer (discount, freebie, shipping waiver) is redeemed at checkout
Action -
Send a WhatsApp message confirming the benefit applied
When this happens…
…automatically do this
Trigger -
A user's checkout fails after a Nitro intervention
Action -
Send a WhatsApp alert prompting them to retry or contact support
When this happens…
…automatically do this
Trigger -
A high-intent user exits without applying any Nitro offer
Action -
Trigger a WhatsApp message with a personalized nudge based on cart value
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