Zoho Desk - Ticketing
Convert WhatsApp conversations into Zoho Desk tickets to manage issues, SLAs, and support workflows.
 Trigger |
 Action |
|---|---|
| Customer sends a WhatsApp message with an issue or query | Automatically raise a Freshdesk ticket based on the WhatsApp message content |
| Ticket creation, agent reply, resolution, or feedback request | Trigger WhatsApp notifications for each stage of the ticket lifecycle |
| WhatsApp conversation occurs with a customer | Link WhatsApp conversations to corresponding Freshdesk tickets for full context |
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