Your Customers Read SMS. Are You Sending the Right One?

Run campaigns, recover carts, qualify leads, and support customers, all over SMS.

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Rated 4.9 on G2 and Shopify App Store

Powering 1500+ businesses across 29 countries

Why Businesses Are Rethinking SMS Automation

Your bulk SMS tool sends blasts. It doesn't know who bought, who browsed, or who abandoned. QuickReply does.

You're losing revenue between channels. SMS should catch what WhatsApp, email, and ads miss.

Most SMS tools stop at delivery. Yours should trigger follow-ups, qualify leads, and close sales automatically.

One platform for campaigns, chatbots, and two-way conversations, not three different tools stitched together.

Everything Your Business Needs to Run SMS at Scale

Build an SMS Audience From Ads, Websites, and Offline Stores

  • Follow up with Facebook and Google ad leads over SMS instantly, before interest drops.
  • Use QR codes on packaging or in-store displays to pull offline customers into an SMS journey.
  • Turn website visitors into SMS subscribers using opt-in widgets and focused landing pages.

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Explore multi-channel journeys
Explore multi-channel journeys

Send SMS Campaigns That Feel Personal at Any Scale

  • Segment by purchase history, order value, or behavior and send messages that match where each customer is.
  • Trigger SMS automatically when someone abandons a cart, signs up, or goes quiet for too long.
  • Schedule recurring campaigns for reorders, renewals, or seasonal promotions without rebuilding them every time.

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See how triggers work
See how triggers work

Automate SMS Conversations Without Losing the Human Feel

  • Qualify leads over SMS automatically so your sales team only speaks to people ready to buy.
  • Let customers book appointments or check order status by simply replying to an SMS.
  • Route conversations to the right agent instantly when human support is needed, with full context intact.

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View journey logic
View journey logic

Turn an SMS Into a Complete Purchase Journey

  • Recover abandoned carts with a direct payment link so customers can checkout in one tap.
  • Send discount codes to first-time buyers or loyalty customers at exactly the right moment.
  • Share product catalogs over SMS so customers can browse, ask questions, and buy in the same thread.

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Learn about scalability
Learn about scalability

Build Retention Campaigns That Get Smarter With Every Send

  • Auto-tag customers based on behavior like repeat purchases or inactivity and trigger the right follow-up.
  • Use dynamic smart lists that update in real time so campaigns always reach the most relevant audience.
  • Track which messages convert and where customers drop off so every future send performs better.

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Learn about scalability
Learn about scalability

Automation That Delivers, Even When Other Channels Don't

Smart Retry on Failed Sends

If an SMS doesn't go through, QuickReply retries automatically so your campaign reach doesn't take a hit.

WhatsApp to SMS Fallback

When WhatsApp goes undelivered, QuickReply switches to SMS automatically so no conversation gets dropped.

High-Speed Message Dispatch

Send thousands of SMS messages reliably during flash sales, product launches, or peak campaign periods without delays.

Delivery Filters Based on User Activity

Inactive or bounced contacts are excluded automatically so your sender reputation stays clean and campaigns stay effective.

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Two-Way Conversations at Scale

Customers can reply, ask questions, and get responses automatically or from a live agent, making every SMS a potential conversation.

AAYNA Clinic turns high-intent clicks into confirmed bookings with WhatsApp

Discover how AAYNA Clinic boosted patient bookings by 74%, cut no-shows by half, and achieved 91% campaign open rates with QuickReply.ai’s WhatsApp automation.

12%

less no-show rate

91%

broadcast open rate

23%

more conversion rate

Read More
Read More

Here’s why thousands of teams count on QuickReply.ai

It’s a splendid product. The platform is affordable and supports special customisations. We had cross-integration requirements with internal software, and everything worked smoothly. QuickReply makes WhatsApp marketing easy and reliable. The team is supportive and delivers on time. Highly recommended for small and growing businesses.

Yamini Beri

Growth & Digital Marketing

One of the finest products backed by a highly experienced team. They understand requirements quickly and implement fast. For teams with fewer employees who still want to scale customer interactions, QuickReply.ai is a strong solution.

Gaurav Kumar

Head of E-commerce

Just getting started, but the product already delivers solid responses. It works well across web and Facebook. The tech support team is responsive and helped answer all beginner questions quickly.

Richard Berry

Marketing Manager

QuickReply.ai has enabled us to run WhatsApp marketing at scale for promotions, cart recovery, and customer engagement. The chatbots and automations handle high volumes efficiently and significantly reduce manual intervention.

Anvita Rao

Head of Customer Relationship Management

Product
Success
Founders

The QuickReply team understands our needs and is genuinely helpful. Customer service is excellent, and Neha has done a wonderful job. The product helps us connect with customers easily, and the overall service experience has been impressive.

Bharti

Marketing Manager

The app has a user-friendly interface and efficient features that make communication effortless. What stands out is the customer service. The product simplifies CTWA ads and keeps conversations organised. QuickReply has become a core part of my daily workflow.

Dhiraj Jindal

Founder, Meadbery

For every problem, there is a solution. The team understands use cases deeply and customises features to match our needs. Customer service is taken seriously, with quick responses and reliable account management.

Deepak Aggarwal

Founder, Auric

QuickReply.ai is the WhatsApp marketing solution we were looking for. The support team is proactive and helps us understand features and capabilities clearly, enabling us to build a comprehensive WhatsApp marketing strategy.

Karan Pahwa

Founder, The Pillow Company

Frequently Asked Questions

You’re in good company

Trusted by brands across industries, geographies, and sizes, including those servicing both B2B and B2C markets.

Security you can trust

As a data company, we understand the importance of keeping your company’s data secure.

Integration with your tools

Seamlessly connect the database and applications you rely on to scale your business.

What is SMS automation and how does it work?

SMS automation lets you send targeted, triggered, or scheduled text messages to customers without doing it manually. QuickReply uses customer behavior, purchase history, and segmentation data to decide who gets what message and when.

How is QuickReply's SMS automation different from a bulk SMS tool?

Bulk SMS tools send the same message to everyone. QuickReply segments your audience, triggers messages based on behavior, supports two-way conversations, and tracks which campaigns actually drive revenue.

Can I use SMS as a fallback when WhatsApp messages don't get delivered?

Yes. QuickReply automatically switches to SMS when a WhatsApp message goes undelivered so your customer communication never has a gap.

Can non-eCommerce businesses use SMS automation on QuickReply?

Absolutely. Service businesses use QuickReply to qualify leads, book appointments, send reminders, and manage customer queries entirely over SMS.

Can I run both promotional and transactional SMS campaigns on QuickReply?

Yes. QuickReply handles both, from festive discount campaigns and cart recovery to order confirmations and payment links, all from one platform.

How does SMS automation help with lead qualification?

QuickReply uses SMS chatbots to ask pre-set questions, score responses, and route high-intent leads to your sales team automatically without any manual filtering.

Is SMS automation on QuickReply compliant with data protection regulations?

Yes. QuickReply includes opt-in capture flows, easy unsubscribe options, and consent logging to keep your SMS campaigns compliant and your audience trust intact.

Can I track the performance of my SMS campaigns on QuickReply?

Yes. QuickReply gives you delivery rates, click-through rates, reply tracking, funnel drop-off data, and conversion attribution so you know exactly what each campaign is delivering.

Frequently Asked Questions

What is an omnichannel inbox for messaging?

An omnichannel inbox is a single place where your team can see and reply to all customer chats from channels like WhatsApp, your website messenger and Instagram, instead of jumping between different tools and tabs.

Which channels can I connect to this inbox?

You can connect WhatsApp, your web messenger and Instagram, so all new messages, replies and follow-ups from these channels show up in one shared inbox view.

Do I need a separate tool for each channel?

No. The idea of the omnichannel inbox is that your team can log in once, see every active chat across channels and reply from the same screen.

Can I use the same chatbot on WhatsApp, web messenger and Instagram?

Yes. The same chatbot logic can welcome users, answer common questions and collect details on all connected channels, with small tweaks where needed for each channel.

How does handover from chatbot to human work?

The chatbot starts the conversation, asks a few questions and collects context. When a person needs to step in, the chat moves to an agent in the same thread, with the full history visible so the customer does not have to repeat anything.

How does lead assignment work in the inbox?

You can set simple rules so new chats go to the right person or team based on channel, topic, tags or business rules. Each conversation has a clear owner, and agents can mark what happened at the end using simple outcomes.

Can I tag chats and sync that data to my CRM or other systems?

Yes. Agents can add tags and fill key fields inside the inbox. Those tags and fields can be synced to your CRM or other systems where you track leads, customers, students or patients, so records stay aligned.

What kind of filters are available in the inbox?

You can filter chats by agent, channel, status and tags or lead quality. Common views include “My chats”, “Unassigned”, “WhatsApp only”, “New today” or “Hot leads”, and you can save these filters as reusable views.

What analytics do I get from the omnichannel inbox?

You can see how many chats came in, how quickly your team replied, how many were closed and how each agent is performing. You can also look at simple outcomes, such as how many chats turned into qualified leads or solved issues.

Who is this omnichannel inbox designed for?

The inbox works for both ecommerce and non-ecommerce teams. Ecommerce brands use it for orders, returns and repeat purchases, while education, real estate, healthcare and service businesses use it for enquiries, appointments, follow-ups and ongoing support across channels.