Turn Social Conversations Into Revenue, Automatically

Automate Instagram DMs and Messenger so every ad click or comment becomes a qualified lead.

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Rated 4.9 on G2 and Shopify App Store

Powering 1500+ businesses across 29 countries

When Social DMs Are Full and Teams Can't Keep Up

A shopper clicks your ad and sends a DM. No one replies for hours. They buy elsewhere.

You're FB and Instagram ads are sending traffic to a landing page that doesn't convert.

Your Messenger inbox fills up after campaigns. Leads go cold before your team sees them.

Your support team is copy-pasting their answers to queries, no automation or personal touch.

One Platform for All Your Instagram and Messenger Automation

Reply to Every DM Before the Lead Goes Cold

  • When someone DMs you from a post, reel, or story, a chatbot replies instantly with the right message.
  • Ask qualifying questions, share product links, or route high-intent buyers to your sales team.
  • Never lose a lead to a slow reply again, even at 2am.

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Explore multi-channel journeys
Explore multi-channel journeys

Qualify Leads and Recover Carts Inside Messenger

  • Set up click-based or GenAI chatbots that handle FAQs, product questions, and order updates.
  • Trigger abandoned cart reminders inside Messenger when a shopper drops off mid-purchase.
  • Hand off to a live agent when needed. The agent sees the full chat history instantly.

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See how triggers work
See how triggers work

Turn Instagram Ad Clicks Into Live Conversations

  • Run Instagram feed or story ads that open a DM chat instead of a landing page.
  • Greet every user instantly with a pre-set message tied to the ad they clicked.
  • Qualify, nurture, and convert leads without ever leaving Instagram.

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View journey logic
View journey logic

Start Messenger Conversations Directly From Facebook Ads

  • Run Facebook or Instagram ads that open a Messenger chat when clicked.
  • Trigger a pre-built bot flow the moment the conversation starts, no manual follow-up needed.
  • Capture lead details, answer objections, and push buyers toward checkout automatically.

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Learn about scalability
Learn about scalability

Build Automated Conversation Flows Without Coding

  • Use a visual drag-and-drop builder to create journeys triggered by DMs, ad clicks, or story replies.
  • Set time delays, conditions, and branching logic to send the right message at the right moment.
  • One builder. Works across Instagram, Messenger, WhatsApp, and more.

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Learn about scalability
Learn about scalability

Know Exactly What Your Social Campaigns Are Delivering

Conversation volume by channel

See how many DMs and Messenger chats your automations handled, daily or per campaign.

Lead qualification rates

Track how many incoming chats turned into qualified leads and how many dropped off.

Ad-to-chat attribution

Know which Instagram or Facebook ad started the conversation that drove the sale.

Bot vs agent handoff frequency

See how often your bot resolved queries versus escalating to a human.

Campaign-level revenue tracking

Tie broadcast and ad campaigns directly to orders completed inside the chat.

AAYNA Clinic turns high-intent clicks into confirmed bookings with WhatsApp

Discover how AAYNA Clinic boosted patient bookings by 74%, cut no-shows by half, and achieved 91% campaign open rates with QuickReply.ai’s WhatsApp automation.

12%

less no-show rate

91%

broadcast open rate

23%

more conversion rate

Read More
Read More

Here’s why thousands of teams count on QuickReply.ai

It’s a splendid product. The platform is affordable and supports special customisations. We had cross-integration requirements with internal software, and everything worked smoothly. QuickReply makes WhatsApp marketing easy and reliable. The team is supportive and delivers on time. Highly recommended for small and growing businesses.

Yamini Beri

Growth & Digital Marketing

One of the finest products backed by a highly experienced team. They understand requirements quickly and implement fast. For teams with fewer employees who still want to scale customer interactions, QuickReply.ai is a strong solution.

Gaurav Kumar

Head of E-commerce

Just getting started, but the product already delivers solid responses. It works well across web and Facebook. The tech support team is responsive and helped answer all beginner questions quickly.

Richard Berry

Marketing Manager

QuickReply.ai has enabled us to run WhatsApp marketing at scale for promotions, cart recovery, and customer engagement. The chatbots and automations handle high volumes efficiently and significantly reduce manual intervention.

Anvita Rao

Head of Customer Relationship Management

Product
Success
Founders

The QuickReply team understands our needs and is genuinely helpful. Customer service is excellent, and Neha has done a wonderful job. The product helps us connect with customers easily, and the overall service experience has been impressive.

Bharti

Marketing Manager

The app has a user-friendly interface and efficient features that make communication effortless. What stands out is the customer service. The product simplifies CTWA ads and keeps conversations organised. QuickReply has become a core part of my daily workflow.

Dhiraj Jindal

Founder, Meadbery

For every problem, there is a solution. The team understands use cases deeply and customises features to match our needs. Customer service is taken seriously, with quick responses and reliable account management.

Deepak Aggarwal

Founder, Auric

QuickReply.ai is the WhatsApp marketing solution we were looking for. The support team is proactive and helps us understand features and capabilities clearly, enabling us to build a comprehensive WhatsApp marketing strategy.

Karan Pahwa

Founder, The Pillow Company

Frequently Asked Questions

You’re in good company

Trusted by brands across industries, geographies, and sizes, including those servicing both B2B and B2C markets.

Security you can trust

As a data company, we understand the importance of keeping your company’s data secure.

Integration with your tools

Seamlessly connect the database and applications you rely on to scale your business.

What is social media automation?

It means using software to auto-reply to DMs, comments, and ad clicks on Instagram and Messenger. A chatbot handles conversations instantly, around the clock, without manual effort.

Can I automate Instagram DMs for my business?

Yes. QuickReply.ai connects to your Instagram business account and automates replies to DMs, story replies, and comment triggers. Set the flow once and it runs on its own.

What are click-to-DM ads on Instagram?

Ads with a Send Message button that open a DM chat inside Instagram when tapped. QuickReply.ai instantly triggers a bot flow to greet and qualify that lead.

How are click-to-Messenger ads different from click-to-Instagram DM ads?

Click-to-Messenger ads open Facebook Messenger. Click-to-Instagram DM ads keep the user inside Instagram. Both can be automated with QuickReply.ai.

Can I qualify leads automatically through Instagram or Messenger?

Yes. Build qualification flows that ask pre-set questions, tag leads by intent, and route high-priority conversations to your sales team instantly.

What happens when the bot cannot answer a question?

It hands off to a live agent. The agent sees the full chat history and picks up without the customer repeating themselves.

Can I use this for abandoned cart recovery on social media?

Yes. QuickReply.ai triggers a timed Messenger reminder with the product left behind and a direct link to complete the order.

Does QuickReply.ai work with Shopify?

Yes. The Shopify integration syncs orders, products, and cart data so your automations can send product-specific messages automatically.

Frequently Asked Questions

What is an omnichannel inbox for messaging?

An omnichannel inbox is a single place where your team can see and reply to all customer chats from channels like WhatsApp, your website messenger and Instagram, instead of jumping between different tools and tabs.

Which channels can I connect to this inbox?

You can connect WhatsApp, your web messenger and Instagram, so all new messages, replies and follow-ups from these channels show up in one shared inbox view.

Do I need a separate tool for each channel?

No. The idea of the omnichannel inbox is that your team can log in once, see every active chat across channels and reply from the same screen.

Can I use the same chatbot on WhatsApp, web messenger and Instagram?

Yes. The same chatbot logic can welcome users, answer common questions and collect details on all connected channels, with small tweaks where needed for each channel.

How does handover from chatbot to human work?

The chatbot starts the conversation, asks a few questions and collects context. When a person needs to step in, the chat moves to an agent in the same thread, with the full history visible so the customer does not have to repeat anything.

How does lead assignment work in the inbox?

You can set simple rules so new chats go to the right person or team based on channel, topic, tags or business rules. Each conversation has a clear owner, and agents can mark what happened at the end using simple outcomes.

Can I tag chats and sync that data to my CRM or other systems?

Yes. Agents can add tags and fill key fields inside the inbox. Those tags and fields can be synced to your CRM or other systems where you track leads, customers, students or patients, so records stay aligned.

What kind of filters are available in the inbox?

You can filter chats by agent, channel, status and tags or lead quality. Common views include “My chats”, “Unassigned”, “WhatsApp only”, “New today” or “Hot leads”, and you can save these filters as reusable views.

What analytics do I get from the omnichannel inbox?

You can see how many chats came in, how quickly your team replied, how many were closed and how each agent is performing. You can also look at simple outcomes, such as how many chats turned into qualified leads or solved issues.

Who is this omnichannel inbox designed for?

The inbox works for both ecommerce and non-ecommerce teams. Ecommerce brands use it for orders, returns and repeat purchases, while education, real estate, healthcare and service businesses use it for enquiries, appointments, follow-ups and ongoing support across channels.