3 out 5 stores experience high RTO and NDR rate on cash on delivery orders
QuickReply.ai comes with pre-trained WhatsApp chatbots for different use cases.
Customer putting in incomplete/ wrong delivery address or contact number
Customer not reachable or picking up at the time of delivery
Customers refusing delivery at doorstep because they no longer want it
Customer requesting delivery at a later time or date
Cash on Delivery (COD) amount not ready at delivery
Order visibly damaged or tampered with during transit
Issues with the delivery agent locating the address
Order not shipped or out for delivery on time
Using WhatsApp marketing to convert COD orders to prepaid
As we always say, WhatsApp marketing is more than just sending out broadcast messages. Here’s how you can turn COD to prepaid sales with QuickReply.ai.
Confirm COD orders and
customer contact details
Right after a COD order gets placed, send out an order confirmation message on WhatsApp.
Don’t forget to verify their contact number as well for further communication!
COD Delivery address
Incomplete or wrong customer address is one of the main reasons for failed deliveries. And a common one too!
Use WhatsApp marketing automation to send out delivery address confirmation.
Pro tip: Let customers respond with a correction, if any.
Incentivise COD customers to prepay for orders
75% of online shoppers opt for COD to avoid paying upfront for an order they haven’t received yet.
But the same customer may reject the order at delivery too.
Offer an additional discount, shipping waiver or similar to incentivise these customers to prepay for the order.
Secure that sale!
Ready to secure your COD orders
to reduce RTO and NDRs?
Time to put WhatsApp marketing to work with QuickReply.aiGet started for free
Hundreds of Happy Customers All Around the World
“One of the finest product with a highly experienced team. They have a good team who understand needs very quickly and they are very fast in implementing. I would suggest if you have few employees and still want to make more numbers of customers interact with your brand, QuickReply.ai is the answer.”
“To every problem, they have a solution. We came with different use cases and problem statements. At every junction, they guided us either with their suite of features or customised them for our needs. They take customer service seriously ensuring great response time. I always receive response within few mins and account management is right up to my expectations”
“Just getting started. It's pretty good at creating decent responses. I've got it working on both a web site and Facebook. I'm also impressed by the tech support on-line. I asked a few newbie questions, they gave me the responses I needed to go forward. Well done, guys!.”
Using WhatsApp marketing to turn COD to prepaid
Getting COD customers to prepay for their orders can be tricky.
Even when using WhatsApp marketing, you need to follow a strategy to motivate these buyers to pay upfront for an order.
We created a guide out of our tried and tested strategy, just for you!
Thank you! Your FREE GUIDE is on the way.
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